Excellence Playa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 20315 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Indescribable luxury!

    Reviewed by Maggie3885(South Bethany, Delaware) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Been to many All Inclusives but never experienced anything even remotely close to Excellence Playa Mujeres! The attention to each and every detail of your stay sets this experience far and above any other. Our staff, Erick, Ruby and Zuri were articulate, attentive and literally made our vacation exceptional. The food, the drinks, the atmosphere and the cleanliness were beyond reproach. My only wish was that we knew of this resort earlier! We are now committed guests!

    Steve Hernandez

    Reviewed by L3142GBsteveh() on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our last full day here and we're so sad. The resort is absolutely beautiful, as are the rooms. What sets this resort apart from the others in the area, however is the level of service and their attention to detail. My wife and I went Excellence Club and it was so worth it. If you're on the fence about the upgrade, I would highly recommend it. While all the staff are awesome there are a few rockstars that deserve special attention. First is guest services manager Aracelly, if it weren't for her smoothing out our rocky check in we might have gone elsewhere. Our room concierge Zuri made sure she attended our every need or question as did Victor in room service and Jonathan in housekeeping. Guadalupe from bar service s made sure our in room fridge stocked with what we wanted. We renewed our wedding vows this trip and Rubi in their wedding department took it upon herself to make it memorable. The staff mentioned are truly an asset to the brand and the main reason we will be back.

    Dream vacation

    Reviewed by sphynxtraveler(Sugar Land, Texas) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friend and I chose this hotel due to my great experience staying at the sister hotel, Beloved, next door. This hotel has beautiful curb appeal. Grounds are lush and well manicured and the rooms offer what you’d expect at an upscale resort. Roger at the main martini bar is amazing and Moses at the pool works his tail off! Both of these guys are awesome!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Wonderful vacation!

    Reviewed by allal250() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just came back from the resort where we spent a week. We celebrated our anniversary and it was the most amazing experience. We cannot thank everyone who works at the resort enough. From the moment we arrived we felt welcomed and very comfortable. The room, the food, the service, everything was the top notch and we didn’t want to leave. Special thanks goes to Gerardo for helping us with our activities- organizing a romantic breakfasts, helping to order a limo, ordering tours, making a few very helpful suggestions, etc. Thank you, Gerardo, for making our experience truly wonderful! Overall, it was such a nice break from all the craziness of the last year.

    The BEST of the BEST

    Reviewed by Natasha83170() on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful stay celebrating my dads 65th birthday! We had a party of 8 and this was our 4th excellence. The best manager hands down is Nelson Calixo who always makes our stay above and beyond! We also love the employees Lucia, Jose May, Jorge and Estephany, Cesar, Jason, Monica, and Sergio. We were treated so kind and everyone is so loving! The Silent Disco is our favorite activity and we love the pool bar. Thank y’all again for 5 star resort and 5 star service!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5