Majestic Elegance Costa Mujeres reviews
5601 TripAdvisor reviews
Shockingly poor check-in/check-out service
Robert C (New York City, New York) on Mar 24, 2024
2nd time at the Majestic Elegance, 3 night stay, upgraded room, will not stay here again. The facilities are really nice, and the staff (waiters, butlers, bartenders, bell hops) are great, but the front desk is not helpful. I upgraded to an “Elegance Club Plunge Pool Suite Ocean Front “prior to arrival. When I arrived though, the front desk had no record of my upgrade, told me that the room category did not exist and insisted on placing me in a cheaper room. After much negotiation (and showing them the room on their own website) they finally acknowledged my upgrade but this was not a welcoming start to our trip… The plunge pool and views of the ocean were great. The room was spacious but had a musty/moldy smell and obviously had multiple leaks which were noticeable due to patches all over the ceiling. After having trouble sleeping due to the smell, we asked for another room the next day. As per our typical experience with the front desk, they downgraded us to a partial ocean view without a refund. The staff maintained the resort was full so options were limited - very disappointing response as I would say the resort was at 50% capacity max, based on how crowded/empty the restaurants were. We had pretty inconsistent turn down service, our butler was really great though, and perhaps the best experience of our trip. The food was ok. The buffets are the best and the Bistro, which they position as their exclusive reservation only restaurant, was one of the worst meals I’ve had in a while. We actually left after tasting our entrees, which included a filet that had the texture of an overcooked Applebees hamburger. On our last day we were told the bell hop would take our bags at noon, which they did, and to then enjoy the resort until our 3:30pm departure. Ahead of our departure the front desk accused us of being in our room past the 12pm checkout and tried to charge us a late checkout fee. All in all - this place feels a bit scammy. You don’t get much more for the room upgrade, and should you decide to upgrade beware that their tactic seems to be to pace you in a cheaper room category and pawn it off as the resort is full. Please take note of other reviews that sight similar experiences. I highly recommend the Atelier instead.
The best trip ever!!
Nauzli T on Mar 23, 2024
I had a great time with the entertainment team, Rebecca and Francisco, and they had great activities. Everyone was very accommodating! I have food allergies and the chefs, Sebastian, Joy, and Giovanni were very nice and careful that we don’t get sick. Come here!!
Couples Trip
Road34546854165 on Mar 23, 2024
Excellent resort highly recommended..Big shout out to Beto our Butler..Entertainment were amazing except Oh La La.That show needs to be swapped out..The steak house was amazing…Definitely recommended..Big Thanks to OLIVER and ESTRELLA..They made our trip fun and memorable….
Wonderful stay!
Jason I on Mar 22, 2024
We just returned from a five-day stay here. Wonderful stay! Fantastic selection of food and beverages. And the service was top notch! Especially want to give shout-outs to our butler Chan, poolside server Brandon and Jaime at El Mariachi Loco restaurant. Entertainment crew was great as well. Highly recommend getting a top-level room that comes with the private rooftop plunge pool. If we had one critique, it would be the beds around the pools; the coverings and umbrellas may need some maintenance. But, really, that was quite minimal to all of the positives from the resort and their fantastic staff. We highly recommend taking a holiday here.
Wonderful week in the sun
Louis C on Mar 22, 2024
Majestic Elegance is a great name for this gem of a resort. Pools aplenty, and a magnificent beachfront. Hotel and restaurant staff were always friendly and helpful. Special shout-outs to Gerado, our pool area bartender, and Lucy and Isai for taking excellent care of us at the beach.