Majestic Elegance Costa Mujeres

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 215 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing View and Good Food

    Reviewed by sherrilabelle(Toronto, Canada) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First and foremost, we booked a regular room on the family side but later upgraded to a plunge pool room on the adult "Club" side. The upgrade was worth every penny; especially because there are no plunge pool rooms on the family side. Room: Our plunge pool room had a beautiful view of the ocean and was also facing the main pools. The only set back is that Mexican winter is windy so the water in our plunge pool was pretty cold but we drank tequila and got into it any way. Once in, our bodies usually adjusted to the temperature.Our bed and pillows were supper comfy. I used the bathtub only a few times but the shower was great.we dont use air conditioning but we enjoyed opening the balcony door with the fan on. club lounges: check-in office (in lobby) has snacks and self-serve bottles of alcohol, including tequila and champagne. they also have water and soft drinks in the mini fridges. beachfront lounge has sushi, desserts, wraps etc. they also have fresh juices, water and other little snacks. Good spot to grab and go for nibblers. Butlers: We had 2 butlers, Pilar and Miriam. We rarely saw Miriam but Pilar was a constant figure throughout our vacation. She booked us dinner reservations, answered our questions and was all around very helpful. goodies: we received a bottle of champagne, a bottle of tequila, 2 hats and a beach bag for our stay Food: its hard to compare the buffet to other all-inclusive resorts because they did not have the usual mounds of food laid out across tables with heating lamps. The buffet has about 10 chefs ready to prepare any dish they had on display in front of them. Because the resort was not too full, wait time was decent but I worry that a busy resort will lead to longer wait times. In any case, i can't complain about my food being made fresh and to my liking. Although some food was self-serve, i found those options to be cold and opted for a fresh meals from a chef. As for the a la cartes, they were all good. Teppanyaki was consistently good and well seasoned. Mar house lobster is tender and juicy. lobster at the French BIstro is all about flavour and presentation. I was surprised that the steakhouse does not serve lobster but their steak and wagyu burger were good. they also serve you an onion blossom as a starter - so good. italian was a bit of a hit and miss. the gnocchi was not soft enough and the steak was a bit chewy. Mexican serves a seafood dish in a lava rock bowl. Soo good. my husband tried the fried grasshoppers and swears they were good. Overall food was pretty good. rooms service: food comes hot/warm and arrives about 40 minutes after your order is placed. salmon, buffalo wings, pizza, cheeseburger, curry chicken samosas and seafood tagliatelle were our favorites. the beach: we took great pictures with the waves but the water was too cold for us to swim in. multiple cabanas are available and so is drink service. entertainment: i am super relaxed on vacations but my husband is the opposite. he was in the foam party, doing yoga on a paddle board in the pool, swishing around in little boats, trying out bubble soccer, playing volleyball, watching night shows, and drinking in the lobby and/or sports bars. he did it all. spa: hydrotherapy at the spa is complimentary. we went twice and got a complimentary neck rub on the first visit. There are 3 pool areas. 2 with waterfalls and one with jacuzzis. Very nice and well designed. Very relaxing alcohol: our mini fridge was always stocked and bartenders are pretty well versed in drinks. most of my drinks were perfect pools: the main pool has 2 levels and was the spot for most activities. the adult pool in the club section was very calm and peaceful - a nice getaway from all the action. the pools attached to swim up rooms were beautiful to look at but it kind of felt like we were intruding on the swim-up rooms. we did not spend much time in them. We loved the main pool (the infinity pool at the top) and the adults only club pool. all pools are gorgeous!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Beautiful Resort and AMAZING Kids Club!!!!

    Reviewed by TheSixTravel() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a brand new hotel and I was a little worried about some of the reviews about the hotel not being ready or things being unfinished, but we are currently half way through our weeklong vacation and it’s fantastic. The hotel and amenities are beautiful. Very modern, clean decor similar to those in boutique hotels, the rooms are gorgeous (we are in a 1br swim out suite, which has a plunge pool and jacuzzi, with walk out access to one of the large pools). Best of all is the unbelievable kids club. Usually when we travel our kids (8 and 5 years) refuse to spend time at the kids club but the LOVE the kids club here!!!! The two women, Andy & Abby) are ABSOLUTELY FANTASTIC!!! Our kids never want to leave the kids club, so my husband and I are actually getting some alone time without feeling guilty about leaving our kids. We would definitely come back, especially given how great the kids club! Thanks to Andy and Abby for really going above and beyond to make sure our kids have a blast!

    Thank You JD

    Reviewed by S-A-EDM-AB() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful week at this resort. Our Butler JD (Jose) was very professional and a great deal of help during our stay. It is individuals like JD that made the stay comfortable. We felt the same with most of the staff that we encountered all of whom did their little bit to make things special. My only disappointment was with the service in the main lobby bar - ground floor. These guys were no very attentive to all the patrons. They got stuck with a few of the regulars and mostly ignored folks that did not demand attention. We choose to seat away from the circular bar and were very well treated by the waitresses that served that area. I forget their names but both females working there over the week were great. Loved the stay. The place is new, shiny & clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Stunning resort with outstanding service

    Reviewed by Robinemilywood() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are 10 days in to 13 day trip and we couldn't be more delighted with the property, amenities, food and service. Check in was seamless and we were immediately shown to our beautiful side by side rooms as requested by email for our family of 6. We stayed on the family side swim up and the suites are functional and well laid out. One of the strongest areas of this resort is their service, particularity the kids club. Andy, Abby and Cindy were absolute treasures and invested SO much time and love into our children. The kids centre is open 9-5 and then again from 6:30-8:30, and our kids could not get enough time in here! From playing in the kids centre, to taking the kids to meals or playing with them in the pool, the hearts of these ladies were so evident for what they do and we so appreciated the balance of family time as well as time as a couple. Hydrotherapy at the spa was complimentary and was an amazing mid vacation rejuvenation! Food is outstanding, nothing whatsoever to be lacking... selection, freshness, presentation all top notch! The a la carte restaurants are each so unique and no expense is spared to present the finest meals possible. We enjoyed our beach time with the kayaks and catarmans. The beach isn't well suited for snorkelling as it is a little too rough (although we have been here on very windy days). Drinks are incredible (pina coloda and mudslides family favourites) and bartenders so accommodating and friendly. The property is so well maintained and we have been treated so wonderfully by everyone here. We haven't noticed any substantial drawbacks to how new this resort is. Would come back next week if we could!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Exceptional resort!

    Reviewed by lnoelwilliams() on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I must say this resort was impressive! The entertainment was great and Cindy is truly an asset to the entertainment team. Food was great and the staff were very nice and did truly aim to please. I look forward to returning again and seeing the many beautiful people who made my vacation perfect!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5