Óleo Cancún Playa

We traveled to Oleo with our 10 months daughter and my wife, I’m not sure where all the good reviews came, but this isn’t a resort, it’s a hotel with a small pool - if you decide to book your stay here just keep that in mind, it’s tiny and not at all what they advertise it to be. They also push membership of their other property Inspiria. We came here with an open mind to have a family vacation and despite of all the obstacles that kept happening we kept saying we’re going to make the best of it, until they left me and my family at another resort far from where our room was and refused to help bring us back like they were suppose to because we weren’t interested in signing up for their membership, resulting in us finding our own taxi and paying for it to drive 40 min back to our room. Anyway, it’s a bit lengthy, but for those who do their research I assure you - this is probably the most blunt and unbiased review, read on. First, when we arrived, we had to wait 2 hours after a long flight in the lobby because the rooms weren’t available, the property is small like I mentioned so there was nowhere else to go and with a 10 month old baby that’s not a good situation to be in. They put us up on 9th floor, elevators fit 3 people and are very slow and one of them workers use while everyone else can use both. When they finally did give us a room, besides it being on the side where construction is literally next door, our room was opposite of the elevator and next to a closet, so the whole day and night you’d hear people roaming the hallway getting out of the elevator and workers slamming the closet door and clanging room service plates so loud we thought it was all happening inside our room. As you can imagine neither of us got too much sleep, and if you’re traveling with a child, get ready to have them wake up often because of all the noise. The bedsheets had holes in them, I travel frequently and this is the first time I saw giant holes in the bedsheets. It’s ironic that this is an all inclusive resort, but given the fact that there aren’t many amenities (actually nothing on property besides restaurants and a gift shop and a very tiny gym with 2 treadmills), the sauna and steam room is in a spa which you have to pay additional $15 a day to use. The property has 3 restaurants, to say the food was bland would be an understatement - to give you an idea, the main restaurant’s only entree one night was tacos, the following night it was one entree again and it was fajitas, and every day it was the same vegetables and salads, that looked like they were prepared for a week and served the leftovers every day. The other 2 restaurants don’t fall too far behind in terms of the menu. We had no choice but eat outside of this “all-inclusive” resort with terrible food. The restaurant down the street Navios was where we went to eat, great seafood and steak. The pool is so small, with very few reclining chairs around, we never even got to use the pool because they were always taken and pool was packed. We ended up laying out on the beach most of the time. When we got there we said that we wanted to go to a water park, one of the employees that worked at the lobby Illana started talking us out of it and said we shouldn’t go there and we should go to their other resort they are associated with for a day pass. What they don’t mention is that after a 40 min drive there you have to do a 3 hour orientation while you get quizzed by 3 different people before they stop hassling you and let you enjoy whatever left of the day you have, wasting your morning. For those 3 hours they try to sell you a membership - the straw that broke the camel’s back for me, and prompted me to write this review was when they drove us to this other location and LEFT MY FAMILY THERE! Once I said that I’m not interested in memberships and just simply came to enjoy a day with my family on one of the last few days of our vacation - Ilana, the representative that took us there, left us at the resort and canceled our shuttle back that was suppose to be picking us up at 4pm to go back to our room, leaving me and my family at another resort without a room, forced to pay for our own taxi back. After telling all of this to the the manager and then paying for the taxi, his response was “what do you want me to do?” as he shrugged and walked away. Neither Oleo or the other property they took us too helped salvage what was left of our unfortunate vacation. The only highlight of our trip was the restaurant across the street we went to (Navios) to get away from Oleo. This is the only bad review I’ve ever left, and if you browse through other reviews they address some of the issues we’ve had, maybe not the the extent like we experienced. Worst vacation I’ve ever had - if you’re looking for a good property, go to Grand Palladium, skip this mess.

We just returned last night from our 5 day trip at the Oleo. It was fabulous. The service was outstanding. Buffet was good, but the restaurants, especially, Hakka, was beyond! Every one of the 6 courses was delicious! We went twice. Restaurant staff was top notch. Alejandro, at the bar was the BEST. We got to know him on our first day and he basically had our drinks ready for us by the time we sat down, whether at the pool bar or the inside bar. But, I have to say, all of our service was really really great. We went deep sea fishing (my boyfriend's pick) and caught lots of tuna. The chef prepared a 4 course dinner using the fish we caught. The spa was great too. We had a couples massage and it was comparable to the massages I've had at the Ritz Carlton. We will definitely be back!

No seaweed!! The beach is perfect. Rubenz is amazing. We had such a good time taking part in the pool activities. The night is good but they really need more shows Sunday. The sports team is the best part of the hotel those guys rocks

Such an amazing trip! The food and drinks were amazing! The staff and service was excellent in particular Alexander and Julia at the front desk. However, nothing compared to the service from Job at the beach. He always greeted us with a smile. He was on top of making sure we had everything we needed, whether it was drinks, food, and even towels. I would give anything to spend one more day with his service at the beach! Definitely plan on coming back!

An amazing resort on the Cancun beach stretch. The rooms are clean, spacious and choicely furnished. Location of the room doesn’t matter one would still have a good view. Staff are very friendly and ready to assist. After arriving from Mexico City I felt quite at home here and relaxing. With the All Inclusive booking one is left with nothing to worry about...from food to drinks all day long and into the night. The Beach front is awesome and quiet. No hawkers or unwanted disturbances on the beach when you are relaxing. I was impressed by the conservation initiative of the hotel in breeding of the endangered sea turtles. The La Isla shopping Mall is not far away for a shopping escape from the resort. For those who want an escape from the city noise this is the place to be. You can check in and only check out when heading to the airport after your stay is over. I couldn’t ask for more. Loved the experience.