Secrets The Vine Cancun
What to expect (based on 13073 reviews):
Cleanliness
Location
Rooms
Service
Value
5 most recent TripAdvisor reviews:
SECRETS MADE MY HONEYMOON GREAT.
Reviewed by 497Que() on Jan 28, 2020
First and foremost, I want to thank, Steve Boekstaaf in VIP services for guiding us through-out our stay. Great spirit! Shout out to Delfino, my man! Super shout out to Gloria, my bar person. Always on the spot! Supa-Dupa shout out to RayMondo the bar tender under the Gazebo. Can you say, Falepa!!!! Excellent resort to stay-play-relax. See you'll soon. EW-MW Dallas,TX.
Individual ratings:
Cleanliness
Rooms
Service
The Best Service made for a Awesome Experience
Reviewed by 278Pleasantview(Edmonton, Canada) on Jan 28, 2020
From the minute we entered The Vine to the minute we left, the Service we received was exemplary. Every staff member we encountered was friendly and helpful. They truly wanted us to have a memorable experience. Our room was a corner unit and it was unbelievably large. It had two living rooms and two bathrooms. It had a wrap around deck on two side with an amazing view. The service at the privilege pool was fantastic. Alberto was the pool host who looked after any and all of our requests. He approached everyone and communicated with all the gests to make sure everyone's needs were looked after. Our waiter at the pool, "Oscar" could not have done a better job. He got to know our schedule and he would have drinks sitting at our chairs when we got back from the smoking section. He even brought drinks to us while we were in that section. Our dining experience at the Dragon Restaurant was exceptional. Alejandro provided us with a truly memorable experience. We will definitely be coming back to this hotel.
Individual ratings:
Rooms
Service
Value
Best Vacation and Service!!
Reviewed by andjwill49() on Jan 28, 2020
I am staying at The Vine and it has been so incredible! The level of hospitality and service is beyond what I expected. Especially Yuki, with the concierge team. I started talking with Yuki a week before my visit just getting details aligned and asking questions about our room and the resort. She has been so wonderful and has gone out of her way to help me, even finding my boyfriend sugar free coke that they do not carry in the resort and hand delivering it to our room herself! Her dedication and care was so welcoming. Also Alan on our Preferred Club floor, he helped us with so many details and any request we had was filled so quickly and with such kindness. Honestly, every single staff member has been so welcoming and helpful. The Vine truly shows such outstanding hospitality and service on so many levels. Definitely take the time to visit here!
Fantastic Service and awesome rooms
Reviewed by Gene6591(Hamilton, New York) on Jan 28, 2020
Took my wife for her Birthday and the Secrets The Vine did not disappoint. Courteous staff, fantastic amenities, and awesome rooms made this one of the best couple vacations that we have ever been on. Highly recommend the preferred status for the rooms. Our floor butlers - Sergio and Erick were the best! Highly recommend!
Special Event Assistance
Reviewed by Lizzybear58() on Jan 27, 2020
I visited your resort as part of a bachelorette party. Days prior to the trip the brides grandfather passed away. I contacted concierge to set up a symbolic event and Cecilia Resendiz Went above and beyond to provide us with a saber champagne toast and rose petals to scatter in the ocean. The mother of the bride and bride were so touched by how thoughtful the event was. It was exactly what I was looking for and thank her again for all her help coordinating and setting it up for us. Liz Barry
Legal, restrictions and terms and conditions
^Flight prices: terms and conditions
- Prices may not reflect real-time pricing or availability. Prices will be updated at least every two hours.
- Prices displayed above are subject to change and are not guaranteed until payment is made and accepted.
- Seasonal start and end dates apply and are indicated in the booking flow.
- Advertised prices, taxes and fees may fluctuate based on exchange rate.
- Seats at these fares are limited and may not be available on all flights.
- New bookings only.
- Non-refundable.
- Advance purchase required.
- Flights may not operate on certain days.
- All fares shown are one-way.
*Vacation package prices: terms and conditions
- Limited quantities available at prices listed.
- Package prices may not reflect real-time pricing or availability.
- Pricing on this page is based on previous data collection (cache). Although we strive to be as accurate as possible, up-to-date pricing and inventory will be provided upon your selection of a vacation package.
- Round-trip from select cities. Other departure cities and dates available, and prices to be as may be higher.
- Price is per guest, based on double adult occupancy unless otherwise specified.
- Taxes for U.S., Mexico and Caribbean destinations can fluctuate based on exchange rate.
- Transfers not included unless otherwise specified.
- Advance booking required.
- Non-refundable and non-transferable.
- Offers limited and subject to availability.
- New bookings only.
- Not valid on group bookings.
- Fuel surcharge between $44 - $90 round-trip still applies to Air MilesTM redemption bookings.
- Other restrictions may apply.
- Quebec licensee.
- OPC fees are charged at a rate of $1.00 per $1000.
- Mailing address: 6085 Midfield Road, Toronto ON L5P 1A2. TICO registration number: 50018683.
- Advertised destinations change frequently. Although efforts are made to represent the general region being advertised, the images shown are for illustration purposes only and may not accurately reflect the product being advertised.
- Special offers highlighted on the dynamic package pricing may not be available on advertised departure dates. Special offers may include additional savings, resort credits, kids stay free and more. These offers will have their own travel terms, please visit WestJet Vacations offers page for additional offer details.