Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 13073 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    SECRETS MADE MY HONEYMOON GREAT.

    Reviewed by 497Que() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First and foremost, I want to thank, Steve Boekstaaf in VIP services for guiding us through-out our stay. Great spirit! Shout out to Delfino, my man! Super shout out to Gloria, my bar person. Always on the spot! Supa-Dupa shout out to RayMondo the bar tender under the Gazebo. Can you say, Falepa!!!! Excellent resort to stay-play-relax. See you'll soon. EW-MW Dallas,TX.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    The Best Service made for a Awesome Experience

    Reviewed by 278Pleasantview(Edmonton, Canada) on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    From the minute we entered The Vine to the minute we left, the Service we received was exemplary. Every staff member we encountered was friendly and helpful. They truly wanted us to have a memorable experience. Our room was a corner unit and it was unbelievably large. It had two living rooms and two bathrooms. It had a wrap around deck on two side with an amazing view. The service at the privilege pool was fantastic. Alberto was the pool host who looked after any and all of our requests. He approached everyone and communicated with all the gests to make sure everyone's needs were looked after. Our waiter at the pool, "Oscar" could not have done a better job. He got to know our schedule and he would have drinks sitting at our chairs when we got back from the smoking section. He even brought drinks to us while we were in that section. Our dining experience at the Dragon Restaurant was exceptional. Alejandro provided us with a truly memorable experience. We will definitely be coming back to this hotel.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Best Vacation and Service!!

    Reviewed by andjwill49() on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am staying at The Vine and it has been so incredible! The level of hospitality and service is beyond what I expected. Especially Yuki, with the concierge team. I started talking with Yuki a week before my visit just getting details aligned and asking questions about our room and the resort. She has been so wonderful and has gone out of her way to help me, even finding my boyfriend sugar free coke that they do not carry in the resort and hand delivering it to our room herself! Her dedication and care was so welcoming. Also Alan on our Preferred Club floor, he helped us with so many details and any request we had was filled so quickly and with such kindness. Honestly, every single staff member has been so welcoming and helpful. The Vine truly shows such outstanding hospitality and service on so many levels. Definitely take the time to visit here!

    Fantastic Service and awesome rooms

    Reviewed by Gene6591(Hamilton, New York) on Jan 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Took my wife for her Birthday and the Secrets The Vine did not disappoint. Courteous staff, fantastic amenities, and awesome rooms made this one of the best couple vacations that we have ever been on. Highly recommend the preferred status for the rooms. Our floor butlers - Sergio and Erick were the best! Highly recommend!

    Special Event Assistance

    Reviewed by Lizzybear58() on Jan 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I visited your resort as part of a bachelorette party. Days prior to the trip the brides grandfather passed away. I contacted concierge to set up a symbolic event and Cecilia Resendiz Went above and beyond to provide us with a saber champagne toast and rose petals to scatter in the ocean. The mother of the bride and bride were so touched by how thoughtful the event was. It was exactly what I was looking for and thank her again for all her help coordinating and setting it up for us. Liz Barry