Secrets The Vine Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11450 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Hotel is amazing, the choice of restaurants, locality and sevice standards are just perfect.

    Reviewed by Julie L() on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed in a Deluxe Club room in the Preferred section and it was excellent with large balcony and a Butler service. The room had everything you could need and was very large and the Shower is just amazing. Our Butlers were Jaime & Diego and they were just brilliant, nothing was too much trouble and they made our last night in the Dragon's restaurant so special, it was fantastic - would recommend these 2 Butlers to anybody, they made the holiday that much better. Each floor in the Preferred Club section of the hotel has a Butler on call from 7am to 11pm and the service is great. Private pool area for Club guests is also amazing, you are waited on hand and foot and the infinity pool is very good. The whole hotel is just so classy and the Dragons & Sea Salt restaurants are very good indeed. Also the Gym is very well stocked, it has everything you would need when on Holiday. The Spa is also impressive however, it is far too expensive generally.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Excellent property

    Reviewed by Mrmercedes(Alliance, Ohio) on May 20, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I am a repeat client of this property and it just gets better every time. Staff and food are spectacular and views from the room can’t be beat. Preferred club is definitely worth the extra money if for nothing else the pool on floor 12. The only negative thing I can say is that they really need to clean the bird droppings off of the preferred pool glass wall that looks to the ocean. It was terrible when we arrived and it took fouor days for them to finally clean it off. This is really something that should be done every morning. Other than that s fantastic stay as always!

    Pleasure

    Reviewed by P7959DYjamesw() on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was excellent! Treated like royalty! Steaks were cooked to perfection and Miguel made sure my wife had certain vegetables! The staff Armando,Carlos and Chef Gaudencio made sure the food was cooked perfectly! Thank you for a wonderful experience!!

    Miguel angel from half time

    Reviewed by Ciadelovinife() on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything in Secrets the vine is perfect but Miguel from half time is the best! He is so brilliant and gently and efficient with his job! Thank you so much for take care about us! And thank you Angelys from the entertainment team, your are amazing! This honeymoon is totally perfect.

    Life Changing Experience

    Reviewed by Trip14003049371(Burke, Virginia) on May 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The resort was beautiful and the staff was phenomenal didn’t have one bad experience while I was there! Very clean and accommodating and was living the life in paradise for a few days. Everyone greets you with a smile on their faces and would love to come back again if i ever get the opportunity to.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

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