Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8505 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Hotel

    Reviewed by ArmeliaC1() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    5 Star everything!!!!! Food. Entertainment. Rooms. Wait staff. Activities. This was my first but not my last time at an all-inclusive hotel. I recommend Hyatt Ziva Cancun to everyone! Come on and join the fun! Ask for Ernesto!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Mother - Daughter get away

    Reviewed by Navigate471828() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We absolutely loved our visit at Hyatt Ziva Cancun. Clean comfortable rooms, nice beds. The pools, drinks and food were all awesome. We very highly recommend staying here. We will definitely return if possible.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5

    Amazing Vacation! Fenomenales Vacaciones!

    Reviewed by Brendaooki(Seattle, Washington) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My siblings and I traveled for the first time to Cancun. The entire staff of Hyatt Ziva, especially the staff from Habaneros Restaurant were incredible. They truly made all of us feel like royalty with their superb service. We honestly plan to come back, not only because Cancun at Zona Hotelera is at a great location, but because we want to stay at Hyatt Ziva again and come see our friends at Habaneros. Alejandra Mously, Carlos, Miguel...and I know I’m forgetting to mention more names, were absolutely incredible. We stayed here for 7 days and 5 out of those 7 we kept coming back to Habaneros. You can’t go wrong with their top notch service!!! Thank you all of Hyatt Ziva staff for making our vacation better than a dream come true! Gracias amigos! Regresaremos pronto, si Dios nos lo permite. Muchísimas gracias!!!! Arriba Mexico!!! ????

    Absolutely the best!

    Reviewed by LTDoan(Keller, Texas) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Been to cancun many times and this is my #1 favorite!Best pools,beaches was beautiful,room was absolutely clean and comfortable.All the restaurants was yummy! Definitely going to be choosing this hotel when I come back.JESUS our pool waiter took such good care of us!If you visit look for him!

    Another Blissful Visit!!

    Reviewed by ajc4u(Columbus, Ohio) on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have had the pleasure of visiting Hyatt Ziva Cancún now for the third time. Almost every aspect of our visit was greeted with precision hospitality. We spent our time laughing, tasting delicious handcrafted beverages and being very well looked after by our Hyatt friend Diego Pale at Juana Margarita. Daniel, Irma & David upstairs at Punta Vista were always quick to provide every poolside need you could ask for... Tequila, Towels, Tasty Snacks, Great Stories & even a Fresh Fruity new cocktail when we had run out of ideas.... Our butlers Joel Camarillo & Yuri Corona had their pulse on every attention to detail from start to finish. They helped us celebrate a fantastic week with specialized service requests, genuine hospitality and we truly loved getting to know them both even more! They helped us facilitate a day trip to Hyatt Zilara, where the services and amenities were amazing. But we still prefer Ziva as home. :) The Zen Spa was top notch as always. Every amenity from the Hot Tub, Sauna, Cold Cucumber Towels to the delightful massage from Lorena and heavenly facial treatment by Ramiro were over the top!! Both of our drivers to and from the airport deserve a huge shout out!! They were culturally educated, funny, and service driven. Through out the week we had great service and good food at all the different restaurants with the only exception of our encounter at Tres Cerveca’s. What was once our favorite food destination on each of our prior visits, is now our least favorite and will most likely skip over in the future... Food and Drinks are always good there, but the service from LUIS was awful. We visited twice to even give a second chance, but each time Luis’ nature was off putting, rude, and no where near the standards that we have come to expect at Hyatt. Our incredible over all experience is what shines a light on that specific encounter. This place is a truly worthy of a 5 star rating... we know that Hyatt Ziva has proven time and time again that they value their guests and will reward & address all areas of review. Additionally the small ongoing maintenance and upkeep we noticed tells us they care about every attention to detail. Once again, Bravo Ziva!! We look forward to returning again and again. Salude!! Until next time....