Pullman Cayo Coco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4930 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Loved this hotel!!

    Reviewed by Sara_maioranaaa() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The food, the beach and the pool is fabulous! The staff makes you feel at home. The weather is so great for a fun vacation and the entertainment team is amazing, especially Betty! Be sure to look her up!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Fantastic Resort!

    Reviewed by MCgoguen() on Mar 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Quality food resort, drinks, beach, pool and especially most warm and friendly staff that go the extra mile to serve you...I especially love to get up early and have a coffee to read and relax... the top view of the resort from the coffee bar overlooks the ocean and is breathtaking. We love this place and can’t wait to go back!

    It was an ok place to stay.

    Reviewed by meq69(Cayo Coco, Cuba) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Well let me say first, the weather was fantastic and the hotel was not far from the airport. We went for 10 days in February. We were put in room on the first floor, which I thought was great. Well...our room had cockroaches! I have traveled a lot and I must say this is the first time I say that in our room. It made our stay very concerning. We did complain about it and they sprayed the room with bug spray but that did nothing. We went back and complained again and they were going to send a guy to do a better job. They wanted us to leave the room for about 4 hours and we said NO WAY...we wanted another room (mind you it was one night before we left) and they gave us another suite on the second floor and it was great...bug free!! Thank you. The buffet was ok...wish they had more options on different nights but for Cuba...it was pretty good. The guy that greats you at the front door of the buffet was always friendly and made sure to say hi. The entertainment was good. There is a young guy goes by the nickname "pineapple" was super energetic and kept the entertainment going. Every night we had either a double espresso or a spanish coffee...which was awesome and they served us right away. The pool was clean and inviting, which we used every day! There was always a lounger available and it was not too overcrowded...another plus. The property is clean and not that big so everything was conveniently located. We did 2 excursions. Pillar with snorkeling...don't waste your $$$. While the beach is nice, too many ppl and snorkeling was 5 mins long and didn't see much fish. I brought bread but it only attracted a few fish. The reef was sandy and dull. The other excursion was a trip into town and if you do it, buy from the silver manufacturer/store. The prices are amazing and you won't find a better place. Overall, it was a good vacation, the room was nice and updated . The staff are friendly but I think we will try another resort. Its a smaller resort, which is nice, but not enough stores to keep me busy or things to do on the property, for my liking.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    cuba at its best

    Reviewed by heikekwok(Cobourg, Canada) on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    great hotel, good food, drinks in decent glasses, great staff and of course, the beautiful windswept beach nice a la carte restaurant, entertainment , great beach huts for fresh seafood lunches did i mention the freshly fried churros daily!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    AMAZING 5 star treatment AND ACCOMODATIONS/FOOD

    Reviewed by Z435CHnancyk() on Mar 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    BEYOND EXPECTATIONS. We stayed in the Collection section) Jr. , beautiful, beach was amazing very warm, the pool area and grounds clean and many palapas on beach and around the pool. You get treated like ROYALTY,, Robert, our driver was waiting for us, and extremely polite and smiling, and took us to lobby of Collection. Ariel at check in was great and extremely helpful. as was Leonor (Marie). Our time at the hotel was amazing, and all staff extremely helpful. Our bartenders looked after us with charm and smiles, look for Jose, Alfredo, Yanny, others are Claudia, Ari, Mairelyes, all amazing staff. Mairelyes makes the BEST EVER lemon drinks. Our room was spotless and stock replenished daily. The Gourmet restaurant was superb. Lobster and shrimps clams, everything. i HAVE travelled for many years, and THIS HOTEL IS AT THE TOP OF LIST. GM Jean-Luc was there if we needed anything, BUT we had everything. The main building had entertainment nightly, and live bands early evening around the main pool areas. I loved the bands, we are talking 6-8 musicians. Musicians also walked around Lobby Bar in Main Lobby and serenaded those who were relaxing in the Lobby. Don't forget to say big hellp to Ernesto in the Cigar shop, Restaurants the Gourmet, Italian (David is excellent) and Cuban (Adelma is amazing). The food superb. In the French restaurant, you are treated to musicians, playing soft live music. I tell you I RECOMMEND THE PULLMAN TO EVERYONE.