Cozumel Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4633 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Cozumel Palace is Wonderful!

    Reviewed by beavsmail(Tampa, Florida) on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Was able to reserve the Presidential suite and it was beautiful. Loved the large balcony. Ordered room service several times and it was fantastic. Nothing like Xonchi delivering coffee every morning and enjoying a beautiful morning on the balcony. We ate at the Mexican Restaurant the first night and Hilario was very attentive. The fire show was the beat we have seen in Mexico. Rocio and Erika, our servers at the pool were always there! Christian, a janitor, helped us every morning with finding a place to sit and putting our towels out—so friendly! Th Italian Restaurant was great and we always asked for Angel—great waiter. Had two great massages with Alina and Yara. Do the wine tasting, the Sommelier,Joel, puts on a great show and you will learn something! We had three housekeepers; Ana, Betty and Velasco, and they were exceptional. If you do the breakfast buffet, sit in Eduardo’s section—best cappuccino ever! We did have a few issues and requests but each were addressed by Nina in Public Relations and we were satisfied with her response. We love Cozumel Palace, the dinner buffet is the best! Fresh shrimp, tuna, ribeye steaks and Mexican food. We will be back.

    Great staff, amazing food!

    Reviewed by U8680TIpama() on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff at Cozumel Palace are the best! Always smiling, always friendly, good service. Two employees who really stood out were Martha - hostess at the restaurants. She always welcomed us as though we were old friends and made sure that we had everything that we needed once we were seated. She was so sweet, and made us look forward to seeing her every day. Juanjo was very entertaining! He did everything possible to get people to join in on activities in the pool and entertainment in the evening. His enthusiasm was infectious. It was so nice to be at a resort with such a great, friendly staff. Made it more fun for all of us.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Cozumel Palace ** beautiful resort

    Reviewed by liveandplay(Ottawa, Canada) on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a beautiful resort with high end service. Small resort walking distance to town (20 min) The rooms are all modern with bug jet tub in the room, bottle of wine and hammock on balcony. A few of their rooms do not have balconies so make sure that you book a room with a balcony to avoid disappointment. Nice pool not very big, quiet. No beach but great snorkel area. Premium drinks.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Incredible People - the staff made us feel like family

    Reviewed by AlyssaA811(Milwaukee, Wisconsin) on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The people at Cozumel Palace are some of the nicest and most helpful of anywhere I have ever been. Erika was wonderful to our group every day by the pool and she even went out of her way to say goodbye to us before we left after our week. Luis Ángel was incredible every night at dinner and even got me some ice cream before we departed even though lunch service was not open yet. Joel the sommelier was wonderful and warm as well as David. The people here overall are just phenomenal and make for a great and relaxing vacation. They make you feel like you are among family.

    Palace is THE place!

    Reviewed by GSM2716(Raleigh, North Carolina) on Feb 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is the fourth Palace Resort I've visited. And, while all the resorts and staff are great, the staff at Cozumel Palace really knocks it off the charts! Every staff person my partner and I encountered were so friendly. The bartenders are a hoot in addition to making amazing drinks. Raul and Juan are so funny! I loved it when they were tending the outside bar. Both have a great sense of humor and very attentive to their customers and most important, make great drinks! I must say that the doormen, particularly Pasquale and Pepe, went out of their way to assist us with particular travel needs. We needed a taxi that would accomodate 6 people, (we were meeting four friends from a cruise ship), and that would stay with us for about 5 hours as we toured around the island. As usual, Pasquale was able to arrange it with no hassle! He really is a nice guy! As to the concierge staff, Christian was invaluable. I must say that Maria, the grill cook, is amazing! I loved watching her turn out the food and run the grill. She was so friendly and sweet. I understand that she has been working for Palace for over 25 years. Most of the staff there have worked for the company for many, many years. To me, that says a great deal about their employer. And, the wait staff work their butts off keeping up with everyone. I was especially impressed with Greidy (not sure if I have her named spelled correctly!) As to the facility itself, it is probably one of Palace's older properties. However, it is extremely well maintained and spotless! I almost forgot to mention the entertainment staff: Charlie, Juanco, Lesli and Abi. WOW! They come everyday with so much energy! Charlie is quite the dancer! Oh, Cozumel Palace now has a Master Sommelier, Joel Sanchez. I got to know him during the wine tasting and later a private scotch tasting. He is so very knowledgeable about wine and spirits. He taught me how to cork a champagnne bottle with the blunt end of a knife!! Thinking we will go to a different Palace Resort next year. But, I look forward to seeing my friends again at the Cozumel Palace in a few more years! No doubt they will be there!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5