Naples Beach Hotel and Golf Club

Beautiful hotel on the gulf. Nice clean rooms. Pool was very nice. Alot of seaweed on the beach. Beautiful sunsets. Ordered room service very nice gentleman. Sebastian was very friendly and helpful. Very personable. We will be back!!

My husband and I stayed overnight to see a band we like. The band was playing at the hotel. The staff were all very friendly and helpful. The location is fantastic. We stayed in the penthouse building where it was quite. Our room/balcony overlooked the Gulf. Amazing view and easy access to the beach. The room was bigger than the average hotel room. We didn't spend much time in the room as we wanted to be out and enjoy the environment! The food on the grounds are a bit pricey. We opted to eat at a local Thai restaurant nearby. We will definitely return!!

Maintenance is an issue: After paying for an upgraded room we discovered this room was not any better. After completely unpacking we realized one of the sinks had a 12' crack in it that leaked water everywhere. We had to lay several towels underneath it. The shower had black mildew, cracks and chips in the tile causing water to leak here too. I did address it with management. They came and clear dapped both. The shower still leaked. One of the lamp bases had a great deal of rust on it. Plus pictures in the room had black mildew under the glass. Both in need of replacement. This room should never have been available to guests. Surely the cleaning crew or previous guest would have alerted them. Showed me they didn't care. Housekeeping is an issue: The bathroom had black marks on the wall near the sink that I could wipe off easily with a cloth, the shower when used had some writing on the inside glass that a previous guest had left. Not sure how long it has been there but looked to say 25th of.... to us. Very large black trash bags were left laying in the hallways until the entire building was serviced including Ironing boards, muffin wrappers, meal baskets and shirts from guests were just left sitting in hallways sometimes for several days. Lacked Comfort: The beds were not comfortable and lumpy pillows too. Way past being changed out or poor quality. My husband and I have stayed at many many hotels in the last 15 years here and in Europe and this hotel ranks up there as the worst in terms of maintenance, housekeeping and comfort. He never has problems sleeping and this one he did. Said it was very hard to relax with all the lumps. Management not responsive to issues: I addressed my concerns with GM and showed him photos. He seemed concerned and took off one night. Still charged us for the upgrade which is ridiculous but with everything wrong in the room we felt more should have been done. He didn't go by the room to look himself or come to check if the cleaning he asked for was done right. It wasn't. The black marks and writing on the shower glass still remained. It meant they don't clean rooms well and that direction comes from the top. We were told there were no other upgrades we could do and the following day the hotel was full so no where to go. We had to prepay for the hotel so could not back out as this would have been a better solution. It is a private family owned hotel that has seen better days as the write up for it is very good but it is long past its prime. If you read they spent quite a bit on improvements but it appears the improvements were to the golf resort and spa but not to the rooms. At least the two rooms I saw which desperately need an overhaul. No Resort Fee is not a plus: Please note they do advertise themselves as no resort fee or valet fee but what they don't tell you is they charge you for use of stuff at the beach. Just one umbrella and 2 beds at the beach is $44 which is equal to more than one days resort fee at other hotels. Plus it is self parking and you may not have a spot near your building if you go out to dinner. Internet charge: They charge for internet at $10 daily. Plus our phone service did not work in the room we were in. I read others had this same issue. We had to go in the parking lot to use our phone. Only good thing about this stay was the view of the ocean from our room. Period.

Thank goodness we found this hotel after leaving the Naples grande Beach resort and their poor customer service and their so called gulf view rooms with the gulf in the didtance and their crazy resort and parkingfees. In this hotel, and dont mistake these hotels because of their similar names, we have a gulf Front room, great customer service, beautiful beachfront right outside your door,besutiful pools and restaurants and NO fees and NO attitude!!! This place is a gem!!!!

My husband had a business trip and I tagged along for a relaxing few days. This complex is quite big and spread out. There is not alot of regular parking and what free parking there was, the valet attendants were taking advantage of leaving the regular guests searching for parking which seemed wrong. The buildings are older, and there is a heavy musky smell in the lobby. There are several restaurants on site which we tried, but nothing was fabulous, just typical sandwiches, wraps and hamburgers. We had a regular king sized room, the Gulf of Mexico was just down the hall and around the corner from our room. However the pools were clear at the other end of the complex and were always busy and crowded, the beach was much more peaceful.