Hilton Garden Inn Waikiki Beach

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1516 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great location and bus right outside hotel

    Reviewed by Catbar57(Lara, Australia) on Nov 13, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is in a great location and is very clean hotel. The bed was comfortable and the room was small but quite good, TV was good and overall was good value. The lady who cleaned the room was very friendly and did a great job, Nolan at the concierge was extremely knowledgeable and helpful. I was disappointed that the photos of the bathroom on their website didn’t match the room, I had a tub with a shower but the picture showed a walk in shower and also showed a balcony. I was offered a room without a balcony and I accept that I chose a lower floor room but the pictures on the website clearly showed a balcony. The staff member was very accommodating and was able to find another room for me so that wasn’t an issue. I do believe the hotel should stipulate if the room has a tub/shower combination as it wasn’t easy to step into the bath. The bathroom was very clean and no complaints but please have the correct information for the room type. The resort fee is a money grab, they offer sunscreen, yoga, a discount book for the International Market and a tea kettle and coffee maker in the room. A tea kettle should be standard, I could have purchased one for a lot cheaper than the resort fee and also the same with sunscreen. The discount book wasn’t much value. I know most of the Waikiki hotels charge this fee but it is a total rip off.no choice. The staff were friendly and quite helpful but the fee is a joke.

    Wonderful location, Quick valet service team when running late for BSB concert!!

    Reviewed by Kevieeee() on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed with my friends during this vacation week. Tried to power nap on the couches during the check-in process but service was so fast I couldn't. Our room was located on the 9th floor close by to the elevators with a decent balcony view. Rooms were clean and spacious with very good lighting for bathroom selfies. I only wished the fitness center was a little bigger or had more equipment, but I made it work with the free weights. Shout out to the valet team for pulling up the cars quick, we were running late to see the Backstreet Boy Concert but still made it in time! Hotel location is very convenient, we were pretty much located in the heart of all the eating and shopping festivities!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Vacation in Hawaii

    Reviewed by Dwight B() on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Service was outstanding, with a smile. Rooms are okay, a little on small side, but shower is nice and balcony view is amazing. You shouldn’t be in your room in Hawaii anyway. Only a block from the beach. Only downside if you drive a rental, there’s no self parking only valet for $45 a day. You might be better off Uber or Lyft. There’s a ton in walking distance to hotel

    Flawless!

    Reviewed by tineis(Sydney, Australia) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Room was immaculate, customer service was flawless and they have a 24/7 convenience store downstairs which was SO convenient! Only thing I would say was, I mentioned that it was our honeymoon and I was hoping to walk in to a congratulations message with chocolates or just a small decorative .... something ?? like I’ve seen in some of their photos but we didn’t which was meh but other than that place was amazing!

    Good location but noisy construction next door

    Reviewed by chrissy_e_jones(Waikiki, Hawaii) on Nov 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This hotel is quite convenient to the beach and shopping and our room on 5th floor had been updated and was comfortable. However there is a large construction site next door which is very noisy, work starts at 7am so no sleep in. The pool area is affected by this constant noise.