The Royal Hawaiian, A Luxury Collection Resort

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 4571 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Nice building - Shame about the staff

    Reviewed by gbjmkeijzers(Gold Coast, Australia) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The hotel is in a great spot with a lot of history. It is definitely worth a visit. Unfortunately- the staff don’t care. And do even pretend to care. We requested an early check in months before as we had an overnight flight. When checking-in at 1pm the host was rude. It is 3pm for everyone (rather than: go have some lunch and we will notify you when the room is ready). The safe was not working, and after mentioning to both porterage staff and reception desk, nobody came to assess the safe. When trying to rent a surfboard at 4pm we were told that the last rentals are at 3.45. So we said we would be happy to pay for 1 hr and bring it back in 45 min. The answer was: ‘no we can’t do that because those are the rules’. Really? For 600USD/night hotel there is no flexibility for such minor things? When bringing this all to the attention of the junior duty manager (Romeo), he wrote all this down and that people would be in contact (phone number given). Needless to say: nobody came to sort the safe, no apologies were offered, and nobody called. The hotel must have so much demand from tourists that they can afford such poor service and poor communication. I suggest you stay somewhere else and just visit the premises

    Amazing Stay

    Reviewed by ttteeebbbeee77() on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Loved every moment of our stay and will definitely return with the family. Staff were very accommodating. Loved the pool and the rooms were beautiful. Beds were comfortable. Especially loved the pink beer!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Not a luxury hotel

    Reviewed by StephenM951(Singapore, Singapore) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The good - great spot (beach and shopping), and an interesting historic building. Our junior suite had a wonderful view of Waiki beach. Two other rooms that we had for kids were ok. All have embarrassingly small, motel style bathrooms. The bad - double charged for my rooms (and no easy way to contact the hotel - no email of my folio on checkout), terribly crowded beach (I had to spend 10 minutes arguing with the beach staff to begrudgingly be allocated a beach chair), ridiculous "resort fee" which comes with essentially nothing - still have to pay for beach chairs, no turn down service, even for suites (appalling), long waits everywhere (including the single wash down shower that people need to use to get sand off before reentering the hotel). If this was half the price and advertised itself as four star, it would be ok. If you are expecting something approaching an average 5 star, you are in for a shock. Thank goodness we spent most of our time at the FS in Maui.

    Nice Hotel, bad employees

    Reviewed by JohnHawaii(Kailua-Kona, Hawaii) on Aug 12, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Grouchy employees (especially at the front desk) It's so dark and gloomy too. They always have some sort of activity going on in the courtyard and ban the guests from going in there. When they were striking, the employees were nice and completely different. Unions are what is wrong with Hawaii. Especially here.

    Two night stay in Waikiki before staying at timeshare for week.

    Reviewed by bruinred(Orange County, California) on Aug 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are Marriott Bonvoy members and were able to obtain a rewards point reservation at the Royal Hawaiian this summer. I was so excited to stay at this iconic hotel, finally. We were given ocean view rooms in the historic building on the third floor. The bathrooms were smallish for a modern hotel. But as this was the historic building, we were thrilled with the location and the view. Both rooms had 2 double beds, and we had lots of room for our family of 5. The housekeepers called us by name, which is a nice touch. Maybe it was just the ladies who tended our rooms, but it made us feel special. We reserved beach chairs and umbrellas which were essential to staying cool in the summer tropic heat. We surfed and had a great time in the ocean. We had breakfast in the concierge lounge each day. It was mostly a continental breakfast. They had yogurt, fruit, oatmeal, muffins/croissants. And then each morning they had an entree; one day it was a flatbread and the other day it was barbecue pork buns. Lunch came from the Mai Tai bar and everyone enjoyed what they ordered. Our stay lived up to the hype and we had a wonderful stay at this historic hotel.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

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