Sunscape Dorado Pacifico Ixtapa

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 4391 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Felt like family the minute we arrived!

    Reviewed by Deb S(Mountain Iron, Minnesota) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    10 days at SunScape Ixtapa. We were greeted and treated like family the minute we arrived until the time we left!! Jesus made each and every day spectacular! He has such a wonderful smile and is so accommodating! He had our lounge chairs ready for us each morning along with his wonderful smile! We absolutely adored him!! Jorge was also so welcoming and attentive. In fact we questioned the menu (which is very limited due to Covid...no fault of the resort) and he had the chef prepare us a special menu for the evening. We felt like royalty. I cannot say enough about the ENTIRE staff. Absolutely excellent!! Each day at mealtime we were greeted by hostess Nadia....she remembered us and our room numbers. Such an excellent employee. Others to be mentioned were Marcelo and Adeline the lunchtime staff.... Anibel and Julio the evening meal staff.We enjoyed them and they provided excellent service. The bar service at the pool was very good. We were part of the sun club, but the lounge area for sun club is now closed due to Covid restrictions. We stayed in a family suite and the view was SENSATIONAL! Sunsets were amazing. All the staff followed the guidelines for Covid safety and we felt very safe there! Only complaint was we had to ask the housekeeper for things we ran out of such as shampoo, soap and toilet paper. However room was very clean, the hallways could have been a bit cleaner. But that’s really not much to complain about. The beach is GREAT for beach walking. And one more thing...we saw whales from our room and from our lounge chairs by the pool facing the ocean. And we also saw baby sea turtles and dolphins on our morning walks. We had a FANTASTIC time and will definitely be returning. Jesus made our trip excellent!! He’s the BEST!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Sunscape ixtapa

    Reviewed by Adventurer255021(Chetumal, Mexico) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    8 days at Sunscape in Ixtapa. Beautiful facility, great staff, excellent rooms. A few drawbacks though. The covid has hampered the use of the entire facility. I was looking forward to a massage. Another drawback was the food. Quality and variety was lacking big time. When your room service meal is better than 2 signature restaurants we have a problem. Alo if your a smoker you are in trouble. No place to smoke

    Great family resort

    Reviewed by Samie_8(Calgary Alberta Canada) on May 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We had a great time at this resort. Food was just ok but my 3 yr old loved the water slides. Beds and pillows weren’t great either. Resort is clean and staff are great. Bars don’t serve until 11am and there isn’t much for evening entertainment.

    Fun in the sun

    Reviewed by incognitojose() on Apr 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This past trip to Sunscape in Ixtapa was not my first visit to this resort. I have to praise the bellboy staff for making you feel like family by remembering your face was a great start to the vacation, thank you brian and luis for that. Rooms are comfortable, I would go for full ocean view. Partial view got me a peak at the ocean and a full view of condos next door. I cant speak highly enough about the staff who work the restaurants, bars, and pool staff who go out of thier way to make sure you are taken care of. Special thank you pool bar staff Simon, Raymundo, Luis, Ulysses. The highlight of my trip was the activities. I love to play volleyball and have alot of active fun on my vacations. Thank you to ALL the staff. Rambo, Jesus, xavi, and all activities staff. I do wish activity staff would be allowed to play music more freely during the day. Many of the guests felt the same way. I cant wait to come back for more fun. One thing I wish was better with the resort is a larger variety and perhaps quality of food and drinks. As far as all inclusive resorts go this is where this resort falls short.

    To Escape the Plandemic

    Reviewed by healthtraveller(Southern Mexico, Mexico) on Apr 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Fabulous Hotel. We checked into Sunscape after visiting the hotel and being given great service and attention by their wonderful conceirge Jorge. The room was fabulous , with a balcony looking dircetly over the pool and beach. All the staff were incredibly helpful and people couldnt do enough for us. It was a difficult time for everyone yet all the staff remained completely upbeat, positive and encouraged us to join in sports activities which was great fun THe waiters pool side service was second to none or there was the choice of the swim up bar. Allinclusive drinks were good quality and plentiful!!! The wellnesss centre was excellent and I sampled a few Massages Facials and even a haircut. The gym was adequate with a couple of running machines, cycles, cross trainers and multi gym plus space for floor work excercises. I would thouroughly recommend Sunscape Dorado Pacifico.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5