Fairmont Kea Lani

We stayed in two ocean front villas with college aged daughter and her two room mates. Plus we had additional rooms with friends. I've never felt compelled to write a review for any hotel...this is my first and hopefully last. The resort should stop pretending to be open and just shut down. The main lobby bar is closed, the main pool bar/restaurant is closed, the breakfast restaurant is closed. Ko now serves breakfast with a very limited menu. The only retail in the entire resort is a small market/cafe that closes at 2:00! Need a swimming suit...forget it, there is zero retail. Breakfast is done at 10:00...don't sleep in. Zero room serivce!!! A drink at the pool takes 45 minutes and it arrives watered down...for $18.00! The Four Seasons next door is wide open: all bars, all restaurants and all retail. Live music in the evening, art exhibitions daily, Oh and room service 24 hours. I will never go back to the Fairmont but I will to the Four Seasons. Oh final kicker...my nightly room rate was off by almost $500 per room per night which I only just caught upon my return to the mainland! It's amazing how one resort can pivot and thrive during Covid and the other has been swallowed up by it.

Fairmont Maui staffer Kendra made this stay exceptional. If you own a hotel you should experience the customer service Kendra gives at check-in. She truly made the difference for us. One in a million. The hotel is lovely and the rooms are large, it’s an excellent hotel.

My family of four loved our stay at Fairmont Kea Lani. We originally booked a Deluxe Ocean view suite through Amex platinum and when we arrived were upgraded to the Signature Suite, we then decided to pay for an upgrade to a villa and it was the best choice we could have made. The villas are beautiful and huge, we had two bedrooms each with their own massive bathrooms, a kitchen and small plunge pool. The villas also included valet parking and free breakfast, which would have cost of over $200 a day. The service at the Fairmont is amazing, very attentive and friendly, I often got texts during our stay checking in to see if there was anything we needed. Since we stayed during Covid not all the restaurants were open but we were still able to get food poolside which was a big plus. The beach was great and we were able to see the whales everyday from our villa or when sitting by the pool. We enjoyed our time there and look forward to returning in the future.

With all of the COVID craziness, we were going a little crazy in Seattle. We got a deal on airfare and jumped at the opportunity to go to Maui. When we arrived at the Fairmont we were warmly greeted by the staff. In addition to being consummate professionals, all of the staff were practicing all the safety measures required to deal with COVID. We felt safe and welcome. We had an ocean view room. What a room and what a view. First the room. The room had a cozy bed that made getting up difficult. The bathroom had a great shower (so much pressure) and soaps and shower gels that my wife really liked. Now the view. It's Maui so the views are pretty spectacular but our view was crazy. The first couple of days we had a little rain so we weren't venturing too far but we didn't have to. On the first day my wife started shouting in excitement, "Come quickly, the whales are breaching!" We spent the afternoon with a little bit of rain watching whales right from out deck. It was spectacular. The weather cleared up for the rest of our trip so we took a bunch of day trips but we were always ready to come back and enjoy our amazing room and watch the whales. If you are looking for a break, I can't recommend the Fairmont Kea Lani enough!

Our stay at the Fairmont Kea Lani was absolutely perfect! The resort was beautiful and the staff were wonderful! Everything from the pools, the gym and all the restaurants were excellent! Our family had a fantastic experience!