TripAdvisor Traveler Rating

We recently had the joy of celebrating our 50th wedding anniversary with 39 members of our family here in Kihei, Maui, Hawaii. We rented 13 condos at Maui Kamaole through Vacasa, a total of 183 nights. Kihei: Is a great mix of Nature and tourist town. The beaches are almost always in fabulous condition. Turtles frequent the waters. Whale in December-April. A large range of restaurants, shops and tours. Easy access to many, many activities around the island. Maui Kamaole: Upscale condos with well-kept grounds and facilities. A good proportion of permanent residents. Minor annoyances: morning wake-up calls from the roosters and the somewhat heavy-handed requirements to agree to the Maui Kamaole (Homeowner’s Association) rules. We all somehow made it through without a single complaint. Vacasa: It was a pleasure to deal with Vacasa’s division that handles groups bookings. There were many changes among individual travel plans and a couple of changes in the availability of condos during the 6-month period between making the deposit and actual arrival in Kihei. They were handled promptly and to everyone’s satisfaction. The local Vacasa Regional office was also very accommodating and responsive. They made sure the condos were clean, bug free (amazing in Maui) and all the facilities, appliances and furnishings were in working order. They let us ship several extra packages to the office for our pickup. Minor annoyances: 2 of the13 condo lock codes were incorrect (resolved by phone in 10 minutes), 1 condo needed the carpet spotted (resolved next business day). We don’t think we would have been able to bring the entire family together in one condo complex without the services of a company like Vacasa. All the employees we dealt with listened to our concerns and responded with the spirit of Aloha!

Positives: excellent location, fantastic view of the ocean. We saw whales every day and beautiful sunsets at night. Very close to beaches, and restaurants. Condo was clean, roomy for 2 couples, nicely stocked kitchen. Nice big tv, we watched the Super Bowl. What is better than the ocean and football! Parking space right next to our building. We were able to check in 2 hours early also. Only negative is the carpet is dirty and should be replaced.

We traveled to Maui as a family in February of 2023. There were 19 members of the family that stayed at this location in 3 separate condos. first and foremost this is a beautiful location. obviously, the whole island is wonderful, but the proximity to the beach, as well as the small town of Kihei, made this a prime spot. The condo was very clean. and spacious, and a quick walk to both pool locations. speaking of the pools, there are awesome. My family really enjoyed both pools as well as 2 of the hottest hot tubes I've ever been in. it was great. Overall it was a pretty great location. Ok, that said on to the negatives. As mentioned above we traveled with our large family including several small children between the ages of 4-10. I would definitely not recommend this location if you have small children. This location has a lot of older folks and has very strict quiet hours rules. I understand this rule, but when you have several small children in Hawaii for the first time they want to run around, have fun, and play games at the pool. The children were scolded and warned at 5:00 pm by the staff to not play "marco polo:" due to the nature of the game being too loud. again I understand quiet hours and being respectful, but if these were small children playing and laughing, not a bunch of teenagers after a tournament baseball game. We were also sent a warning email from staff due to the children being too loud in the morning. this was after our first night when the children were still getting used to the time change, we had a 5-hour timezone change, so they were up around 5-6 am that first morning. again it just seemed we had to walk on eggshells with our children which was just a shame. other than that it was a beautiful location, that I would definitely stay at again once my children are a little older.

Maui Kamaole is a great location. Close to so many fabulous beaches, walking trails, shops and restaurants. Beautiful grounds. Two pools. Several BBQ areas. At times the pools could be very crowded. I am surprised there is not another pool considering the number of condos on the property. As with most condo complexes, the condo units widely vary in terms of cleanliness and decor. Units are spacious, parking right outside units, very comfortable location. Highly recommend.

Cockroaches and little beetles throughout the kitchen and bathroom our whole 10 days after various complaints to management. Unable to utilize the kitchen or dishes as roaches were seen all over them in the cupboards. Roaches in the bathroom and on the kitchen counters daily. Third to last day a water leak in our condo. Where the customer service rep told me I could stay in with the large dryers going but I could turn them off at night. The moisturize testing gentleman told me this was not possible due to the amount of heat that would be produced and the noise, also informing me that after 72 hours the mold would set in. Maui Condominium offered me no real solutions to any of our issues other than stress, a huge phone bill from calling with my personal phone and 200$ compensation after paying 4800$. This 200$ isn't even a full nights accommodation. They did however offer me an alternative in a musty, outdated condo of lesser value that I politely refused. Thank you for the stressful vacation I wasn't looking for while celebrating my parents 50th wedding anniversary. Thank goodness I could use their condo. The customer service I experienced was by far the most unpleasant and very unexpected. Nothing but issues and I will never stay here again and will also be very vocal about sharing my terrible experience.