Sheraton Kona Resort and Spa at Keauhou Bay

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3412 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    LOCATION, MANTAS, + GREAT CUSTOMER SERVICE!

    Reviewed by E7989EGkarlk(San Jose, California) on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such an incredible time here & are going back next month because we absolutely loved our stay here! You really should try to hula & make leis with Siu Lin & definitely do the cultural walk with Uilani, all great fun & delightful opportunities to learn more about Hawaiian culture & history. Definitely put snorkeling with the Mantas on your list! The grounds, waterslide, & pools with waterfalls are wonderful aspects to this resort. Plus, the friendly & fantastic customer service from Paul, Benjamin, Karen, Aarica, Adelina, etc. And, they have a very convenient well stocked & staffed Holoholo store on site for all your needs. We travel extensively, and the Sheraton Kona Resort is a must visit!

    WORST staff ever

    Reviewed by 121mich() on Dec 13, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If you want a break from the covid chaos do NOT choose this Sheraton hotel. What a disappointment to the brand name!! This sh**hole is falling apart all around them and no one seems to care to do any repairs. No staff will ever say hi or anything kind to any guest. Customer service doesnt exist anymore. The room was so filthy i had to run out the day i checked in and buy my own cleaning supplies. Dirty smeared walls, unswept, unmopped floors. Absolutely disgusting!!

    Location location location

    Reviewed by bbeene(Warner Robins, Georgia) on Nov 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    yes sir this hotel is old and was something else before the Marriott chain purchased but if you can overlook the dated aspect you will have a great time. It is reasonably priced and that isn't easy to find in Hawaii. It has some really great events happening on the grounds, which you can see from the comfort of the bar area, which also has live music. It has a nice little golf shop in addition to a couple of others as well. Plus if you really get tired of these pleasantries, you can walk right across the street where you will find numerous cafes, restaurants, and shops of all kinds to amuse you to no end

    Very Pleasant

    Reviewed by bentprop(Gainesville, Florida) on Nov 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    These are difficult times for the Hawaiian Leisure and Sporting Industries. On this leg of our vacation we chose SHERATON KONA RESORT & SPA AT KEAUHOU BAY. The grounds are immaculate,  the service impeccable. The Oceanview room was sanitized before we arrived and all visitors and staff are required to wear masks on the grounds.  The beds are comfortable and the room has all the normal attributes. I would be remiss not to point out that the room is somewhat dated. Because of the Covid virus everything is not necessarily open like the poolside bar a negative. There is a family pool and an adult pool, both are very nice and you can get towels etc from the staff. I'm sure under pre-covid conditions the hotel was vibrant. 

    Awesome experience

    Reviewed by Chengchl(San Jose, California) on Nov 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just completed a five-night stay at this hotel. I have to say this is an amazing hotel and I highly recommend! The front desk and staff members are always nice and patient and ready to help. During our stay, the hotel was quite empty, not many guests here so all of rooms got upgraded. Many thanks for that. As a platinum member, I opted in breakfast instead of welcome points. The breakfast was intercontinental- a croissant, a muffin, choose of juice or other soft drink, cold boiled egg and choose of fruit (I always picked papaya. It was nice). Lounge was not open. There are two pools in the hotel ( for adults and for kids). We spent a lot of good time at pools and enjoyed the waterslide a lot (open from 11am to 6pm). The service at hotel is fabulous. Whenever I had requests through Marriott mobile app, they responded immediately. I really appreciate that. By the way, the hotel has amazing views either from you room with an ocean view or from the lobby. I really enjoyed my stay at Sheraton Kona and I highly recommend to you!