Vdara Hotel & Spa at ARIA Las Vegas

I still love the Vdara, but less now than my first stay. Our first room -sold as an "upgrade" - had window film peeling so badly you could barely see out; staff moved us with no issues but a bad start. Our second room had housekeeping issues: crumbs on the carpet, two shampoo bottles, no conditioner, opened mini bar snack bag from the prior guests. On our final day, we found trash under the sink that was there for two days - from the prior guests. Love the location, love the quiet after a day on the strip, love the views. Hoping the attention to detail returns and our next stay is more like the first.

nice hotel, smells great. spacious room. housekeeping proved with everything within timely manner. very cool robot for coffee delivery. nice option to pre order Starbucks. parking is hassle - either aria or bellagio or vallet for 30$ . pool is very small and gets crowded.

I have been wanting to stay here for a few years due to my status with Hyatt, and finally, the opportunity presented itself when my best friend wanted to go to Las Vegas for his birthday celebration. So I booked two rooms at the Vdara for us. I was really, really looking forward to staying at a non-gaming property that is on the strip. Unfortunately, Vdara turned out to be a huge disappointment. The check-in experience foreshadowed my experience. There was a long queue in the general check-in line. As I had used the mobile check-in, I decided to use that line instead. There was also a line for mLife members but the lines were very confusing because I didn't know which line I should use. As there was no agent available at the mLife member line, I went to the mobile check in line and waited. Then, someone decided to call a customer from the general line and then took them to the mLife line. Then, the agent at the mobile check in was just about as cold as the Minnesota winter with barely enough professionalism for me not to leave and go to someone else. As a Hyatt Globalist, you get nothing here. You are treated like dirt actually. They'll be happy to sell you an upgrade but they won't give you the upgrade. When I went to the room, it was so disappointing that I went back downstairs and acquiesced to the paid upgrade option. The room had very dirty windows that obscured the views of the strip. The faucets in the shower and at the bathtub go from cold to hot with no good middle ground. The Wi-Fi was slower than my cellular connection. The pool area was overrun by unattended children playing in the hot tub as a kiddie pool with no staff nearby. The hot tub was lukewarm at best on our second day. The pool-side service was also non-existent. The only good service we got was at the lobby bar, Vice/Versa. Even the baristas at the in-lobby Starbucks had scowls on their faces. This visit cured me of my curiosity. Next time, I think I'll check out the Venetian / Palazzo using IHG points. At least, I know exactly what I'll get instead of empty promises.

Room 51-20. Our third stay and it was as good as our first! Consistent with staff friendliness and clean room. It is pet friendly and we enjoy that there is not a casino to walk through, no smoke. Definitely recomnend!

Check in is extremely slow as there is insufficient staff, they gave me the keys for the room that didn't work. Mattress is old and worn out and sagging. This hotel used to be great ans has recently gone downhill.