Lae Nani Resort Kauai by Outrigger Condo

2.5 star rating

This hotel is rated between 2 and 3 stars. 2 star - Budget accommodation with limited facilities and services. 3 star - Standard accommodation with basic facilities and limited services.

    What to expect (based on 297 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lae Nani Unit 531 Paradise

    Reviewed by USASUN(Zurich, Switzerland) on Aug 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had booked a 1 bedroom unit for our family of 4. Outrigger gave us an upgrade to a 2 bedroom newly renovated unit at the top, oceanside. We appreciated that very much. We can only say it was a dream. Everything was perfect. We had enough space, very clean and it was extremely nicely furnished. The complex is a tropical paradise, perfectly maintained by a friendly team of gardeners. Situated directly on the beach, despite the surf you can swim in the lava pool or next to it, there is lots of sand and lawn and sea to relax and play. There is also a Hawaiian sacred site here. Palm trees, flowers, torches, we loved everything and we prefered to eate always on the balcony. Grocery stores like Foodland or Safeway are nearby, Also Coconut Place with shops and restaurants. We hope to return once again, highly recommended.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Beach Front Condos

    Reviewed by Sheebah2016(Kapaa, Hawaii) on Aug 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This condo complex is one of the best treasures on the East side. Ocean front condos for you to enjoy your vacation. Book your next vacation here and you will not regret it. There are many different management companies that mange condos there so do your research and make the selection that fits your travel needs.

    Lae Nani 512 - Lovely, Peaceful and Perfectly Maintained

    Reviewed by NancyGTravelinGal() on Aug 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I return to Kauai every other year and always stay at the Lae Nani complex outside of Kapa’a. The grounds are a tropical paradise, perfectly maintained by a friendly team of gardeners. Located right on the beachfront, where the surf can be slightly rough, there’s plenty of sand and lawn and sea for relaxation and play. We’ve learned that Building 5 is the best building as it’s the closest to the sea. This year we were lucky enough to book 512, center, on the ground floor. The 1 bed, 1.5 bath condo has beautiful furniture and the entire apartment is perfectly maintained. You are mere steps from the beach right off your lanai. I can assure you that you will be very happy in 512. We’ll be returning!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Unit 113 was perfect for our family

    Reviewed by AmityAdventures(Cupertino, California) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first real vacation with our 7 month old, and I wanted everything to be as enjoyable as possible. Fortunately, our condo at Lae Nani (and the complex itself) was beyond perfect. The grounds and the pool are incredibly well maintained. The pool is large and sparkling clean, and there's tons of tropical plants to enjoy (plus a huge, well manicured lawn). Beach is not huge, but it's nice. Surf is a little rough, but that seems typical on this side of the island. There is an enclosed area with lava rock that is completely calm, and perfect for babies or small children. Great location, right next to Lava Lava Beach Club! (worth 5 stars alone!). It is also adjacent / walkable to Coconut Marketplace, which has a few casual eateries and an Island Gourmet market (deli and a few grocery items). I usually don't like to stay in the same place twice, but there's no doubt we are booking a place at Lae Nani next time we come to Kauai.

    Individual ratings:

    Location

    Location-5

    Lae Nani 313. Not as advertised.

    Reviewed by Capitanron2(Tsawwassen, Canada) on Jul 08, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Lae Nani Condo 313 and Kauai Condo Vacations (laenanikauai.com) - NOT AS ADVERTISED. (photos of the General condition of the unit) Location - 5 stars View - 5 stars Overall condo condition of the unit - 2 stars. WHY BOOK AT LAE NANI? First I’d like to say that Lae Nani is one of the prettiest places we’ve stayed in the Hawaiian Islands. Our friends have been there, spoke of the location and we decided to venture to Kauai for a change. It’s situated on the ocean in Kapa’a on the East Coast of Kauai. I wouldn’t hesitate to come here again! It’s 5 star for the location, the grounds and high standard of outdoor landscaping and maintenance. The problem - The Management Company - Kauai Condo Vacation Rentals (laenanikauai.com) and manager Roy Skinner - his gross misrepresentation and indifference to the condition of the condo unit we stayed in and his complete inability to take responsibility for his misrepresentation of Unit 313. The reason I had rented this particular Unit was for its Ground floor location ( there are no elevators) and it was advertised as a FRESHLY REMODELLED CONDOMINIUM. It was dirty, it had mildew everywhere, the tile was the original tile from construction in the 70’s as were the baseboards, paint, doors, light fixtures and switches, 30 yr old dated furniture, etc,etc, etc. ( see photos) - all in poor condition. I have never in my life arrived at a vacation rental that was so much different than it was advertised. The kitchen/ bathroom and counters and cabinetry in nice condition but old appliances that function well but very dated. I called Roy Skinner ( the rental manager) the morning following our arrival and asked him to come and view the Unit as I wanted to give him the benefit of the doubt. After all they are a booking agency and perhaps are relying on an owner for details. That’s not the case. All we heard about was how expensive it is to make upgrades like painting etc. That’s how he justifies the poor condition of the Condo? Not what I’d expect. There had been virtually no upkeep in the unit. He pointed at the view and told us that’s what people pay for and made us feel like we were complaining about nothing. We shouldn’t be concerned about the condition of the accommodation we had booked? Roy has nothing to do with the grounds or the complex itself other than his representation of a particular condo unit and it’s condition. It seems he’s more than willing to fudge on the description just to rent it. FACT- had the unit been advertised as dated with some older upgrades to the kitchen and bathroom - in a great location with a beautiful view - there would have been no surprises and I wouldn’t be sitting here writing this and we wouldn’t have had any conflict (other than how poorly cleaned the unit was for which we pay a $200 cleaning fee. Seriously) What transpired that morning was this - Roy came in with an attitude and really wasn’t prepared to listen when informed of the deficiencies of the unit and it’s misrepresentation in his advertisement - he told us - “ people pay for the view - that’s what they come for and in the next breath “he would refund me my money with an adjustment for time spent but since it was 9:30 am - I needed to make up my mind quickly as checkout is 10 am. So where the hell were we supposed to go? I told him to give me to the next morning and I’d look into things and let him know. It was also our first trip to Kauai and we were completely unfamiliar with the island so I wasn’t prepared to make a rash decision based on emotion. His wife Lina ( who was very nice ) later showed up after Roy left. She introduced herself and told us she is the “Peacekeeper” and the first thing she asked was “what would make us happy”? I told her if they would just adjust the rate to reflect the condition of the unit we’ll be fine. My wife and I both felt that they really didn’t want to cancel the reservation so Lina had come down to smooth things over. As we showed her all the problems with 313 she did say some owners are very difficult and hard to get to do things. This particular owner spends his time on cruises and doesn’t really care.. This is not a hotel and the units are individually owned so each owner is responsible for the upkeep. If I had been in Roy Skinner’s shoes I would either have adjusted the description to reflect the condition of the unit or dump the listing and not have it be a reflection on my own business, however, I think Roy is more concerned about the money than the reputation. As far as the adjustment - well - that never happened. SO WHAT HAPPENED? The room is in fair condition ( at best ) and needs a lot of TLC and upgrades. IT NEEDS TO BE GUTTED AND TOTALLY RENOVATED. It feels like like an 80’s condo that has never been kept up. Were we happy about it - no. Were we going to let it ruin our holiday. No. Since we were only going to be there for another 10 days, there was no point of inconveniencing my wife or myself any further just to prove a point. The end result is that the rest of the resort is beautiful - it’s just disappointing to rent something that doesn’t live up to its representation in regards to condition. According to Roy people only pay for the view. What Roy fails to realize is that renting a condo is not like buying a car, where you see it, get it inspected and buyer beware. You are relying on someone to be truthful about the representation of a rental accommodation when booking a vacation as often you are thousands of miles away and often have to rely on their representation of the unit. Pictures are enclosed of the details you can’t see in an ad photo. The URL I booked on was laenanikauai.com in which Unit 313 was advertised as FRESHLY REMODELLED. The descriptor played a large part in our booking that particular unit and the photos looked nice. They just don’t show the negatives of that unit. Hopefully my photos give a little better insight to that side. I was only able to input 10 photos. The old adage applies - a picture is worth a thousand words. You be the judge. Would a newly renovated unit present like that? Would we book Lae Nani again. Absolutely. Would we book with Roy Skinner and Kauai Condo Vacations ( laenanikauai.com) - not likely. They lost all credibility when they tried to pan off a sub par unit as a show pony. There’s lots of other options. VRBO, Homeaway, Air B&B. We had a chance to view a couple units listed on VRBO and they were in the condition we were expecting to see our unit. We should have booked a different unit. This unit has a lot of potential but either needs a lot of TLC and work - or - needs to be advertised correctly to reflect its condition.

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX