El Cid Marina Beach Hotel

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3716 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    My experience

    Reviewed by owohina90() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The facilities are beautiful, the comfort excellent. The food first. But the employees of the snack bar constantly ignored us, especially the waiters at the pools, so the experience there was not satisfactory, I want to congratulate the bellboy because his service was excellent.

    Very nice experience

    Reviewed by Linares_travel(Linares, Mexico) on May 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Excellent environment, service and atmosphere, maybe the food in the buffets is lower quality than expected but still is good, beverages are great. The beach is apart the resort but they have a water taxi that takes you to the beach. Everything else was very good. Great cost benefit.

    The staff and management here are fantastic and simply the BEST!

    Reviewed by AndyandJo-Ann(Langley City, Canada) on May 03, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed from January 02 to May 01st and could not have been happier. My waterfront room was amazing as always, the food pretty good and the weather incredible although a bit windy and kool during mid-Jan to Mid march but hey, it's winter! The resort excels in its management and staff. They are second to none. During these trying Covid times, the staff was professional at all times, clean, fully monitoring sanitary procedures and adhering strictly to well-thought-out policies and protocols. I would like to use this platform to sincerely thank Sr. Gomez and Sr, Lizzaraga for their vision, their personal help to me through trying times and constant attention to details to ensure my stay was perfect in every way. The sales staff of Jacob Levin, Ernesto Nunez, Jorge Henderson and Indra Milan who are the most caring, professional and wonderful folks there are and have helped me many times. Special thanks to Valerio and the batones/transport staff of Edgar, Edgar, Miguel and Miguel, David, Freddy, Victor, Jesus, Raphael, Julio, Leo and Enrique. These guys went to get prescriptions for me and hauled me back and forth many times...I am truly thankful. (lo siento if i missed someone...you are all fantástico! The wait staff and and room service folks of Esmeralda, Fidel, Hugo, Javier, Jose-Luis, Daniel and Eddy, Jorge, Francisco, Diego and Sirus really helped me through adversity during the last 4 months!! Special thanks as well to Aracely, Claisailia, Ailn, Mario, Carlos, Hector, Astrid, Alejandra, Marissa and Evelyn for their unwavering loyalty and help. My rehab therapist and gym guru, Octavio, is not just talented but has become a great friend! I look forward to seeing and America vs. Mazatlán game with you my friend! And Last but not least, the ladies who ensured cleanliness and sanitary conditions for me at all times in my suite, ALMA, Aide, Laura and Lulu....you are the BEST!!!! The EL CID Marina resort is set in the most beautiful setting, incredible sunsets, great food, super accommodations but the staff.... they are Maravilloso! Thank you again EL CID... God willing we will return next year!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Excellent customer service

    Reviewed by dabecerra408(San Bernardino, California) on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Customer service was excellent. All of the hotel staff were very friendly and made my wife and myself feel welcomed. The room was very clean. I would definitely recommend staying here. I will be coming back in the near future.

    Nice Installations , buty bad service

    Reviewed by Omar Alberto R(Juarez) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    They offer many things, but cannot fulfill them, like restaurant reservations; Some waiters misbehave, they take trusts that do not correspond to them, the lifeguards of the pools, they are not aware of glasses and things that fall inside.