Pueblo Bonito Emerald Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 4585 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Better Second Time Around

    Reviewed by periola6ivmmnn(Chula Vista, California) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Decided to relax and enjoy the resort due to Covid. Had an excellent stay with great service, food and weather. Resort had all amenities we needed. Kudos to the wait staff, Jairo Moreno, Juan Peinado and especially Davio of Le Cordillere and Cesar and Jaime of The Bistro; the omelette cook, Angelica; the hostess, Dulce; our room staff, Irma; and the front desk staff, Cesar. Thank you to all the staff who made our trip so wonderfully pleasant and BETTER THE SECOND TIME AROUND.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Vacation Resort

    Reviewed by TNT5453(Petaluma, California) on Dec 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Been coming to this resort for several years. Jose Moreno and Jorge Velarde at the adult pool are the best! Very attentive to customer needs and always very pleasant - thanks for making our vacations memorable. Also, this resort is perfect for relaxing, taking walks on the beautiful grounds, enjoying drinks at Kelly's bar, and great food at The Bistro. Looking forward to next year!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    1st visit to Mazatlan. so pleased and impressed with the people and the Pueblo Bonito resort.

    Reviewed by monte g() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Great trip. Will definitely return to Mazatlan and happy to stay at Pueblo Bonito. Both sites have positive attributes. The staff were so professional and the service was great. We are so impressed with Mazatlan overall. The old town is charming. My only constructive feedback is around beds that were too hard form my family.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-3

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Excellent Service

    Reviewed by Emmy415() on Nov 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    For the thanksgiving holiday went to Pueblo Bonito Emerald Bay, Mazatlan, and had a great experience! Jesus Ortez made our stay so much more inviting. Many resort beaches in Mexico but wouldn’t go anywhere else than Mazatlan, in great part for the hospitality Jesus Ortez gave us at Pueblo Bonito Emerald Bay:)

    Timeshare Ripoff & outright lies

    Reviewed by msmolly108(Eden Prairie, Minnesota) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I was told when I became a timeshare owner that our maintenance bills go up each year due to resort repairs, new purchases for the comfort of the guests, upkeep to keep this resort in gold crown condition. That was a downright lie !! Its in utter disrepair, tile is dirty or broken, electrical outlets don't work, beds are old and hard, and I am furious!!

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Rooms

    Rooms-1

    Service

    Service-1