Pueblo Bonito Mazatlan Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 2149 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    AWESOME!

    Reviewed by Departure283950() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Best place ever. The waiters are the best, very clean, very friendly, best check-in workers, best pool waiters, awesome rooms. Our favorite place to visit, been 18 years twice a year. Would recommend to anyone it is the Best!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Relaxation

    Reviewed by Nax2021() on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is beautiful, clean and food was great. I actually having visited during the pandemic was was the best, the hotel had very few visitors but life on the outside was as usual. All the employees I encountered were very helpful, from Emmanuel at the entrance with awesome recommendations of places to see and which taxi drivers to use that had good knowledge of the city's history. The receptionist Sophia, Cindy and Carlos were easy to work with and took care of everything I needed during the stay. Pedro at the Los Palomas always served a good Scotch pass my regards to him. Only compliant my room had mold smell, but I was never there long enough. All in all I look to coming back in summer 2021

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Mazatlan is Our New Favorite Spot

    Reviewed by amc9509() on Dec 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just visited Mazatlan for the first time and we can't wait to go back. The resort is gorgeous and all the employees are super friendly. The food and drinks were always delicious. This is definitely out new favorite vacation spot!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Our first stay at this resort

    Reviewed by chavira61(Riverside, California) on Dec 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We enjoyed overall the place & people working there. Very helpful in attending our needs. But we were very disappointed on the space of having a kitchen in our room. The area was very small. Would of preferred more space.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Shore's stay at PB Mazatlan

    Reviewed by Robin0877() on Dec 18, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Overall this is a wonderful place to vacation, however their accounting of your drinks and food are questionable, We were charged for drinks and food we didn't order, but because we were all inclusive we didn't complain. We also had issues with them turning off our WIFI even though they new we were there for two weeks, I know that this year (with COVID) they were doing the best that they could and we will still keep going there, as we do love the place. Pool temps should be kept constant. TV was only sometimes available. We kept losing our access. Transportation to and from Emerald Bay was at our own cost, instead of shuttle service.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4