Presidente InterContinental Mérida

4.0 star rating

Quality accommodation with a variety of facilities and services.

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    What to expect (based on 745 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not Up To Standard of InterContinental

    Reviewed by 135RussellP(Austin, Texas) on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The hotel is attractive as you arrive. Porter was attentive and friendly. Good start. Check-in was a little more challenging with an attendant that spoke very little English (ok, shame on me for not speaking Spanish!). Once checked in we were led to a very large room. However, no effort had been made to cool the room prior to arrival and it was in the middle of July. Can you say "HOT!!". Once in the room we turned the A/C and turned on the ceiling fan. The fan was very loud, but we suffered through to get the air moving. With that said, we could not run the fan that night as it was simply too loud to allow for sleeping. Bed was comfortable and pillows were good. Unfortunately, the room did not meet my standards for clean. Hair on the floor indicated it clearly had not been completely cleaned, as did water marks left on the bedside totable. The killer was in the morning when the water would not heat up and we took cold showers. Maybe that's ok in the middle of the day after being subjected to Merida weather, but not first think A.M. Upon mentioning this to the front desk at check-out, I was told it was a "city" water issue. Really? I thought hot water heaters were installed to address this need. I much would have preferred to be told that they would look into it. Overall, simply not at the same level as other InterContinental branded properties.

    Individual ratings:

    Service

    Service-4

    Value

    Value-3

    Excellent location and service

    Reviewed by Gunia1970(Mexico City, Mexico) on Aug 30, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Excellent location and service. Comfortable rooms, great cleaning service, friendly and helpful personnel. The restaurant is somewhat expensive, but breakfast is good. Special mentions: Srta. Elaine (the receptionist), Sra. Luisa (cleaning service), Sr. Rene (porter). Highly recommend this hotel: room price meets the quality.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Modern Hotel in City Center

    Reviewed by Kevin R(Peoria, Illinois) on Jul 02, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Location within 1 block of major thoroughfare lined with historic buildings. Very clean, nice, modern hotel with great breakfast selection. Rooms clean and nice and well maintained property. During a 95-plus degree week, rooms were very comfortably cooled.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Still the Best Hotel Ever

    Reviewed by VPNor(Louisiana) on Jun 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been coming to this hotel for years and it is always PERFECT in ALL ASPECTS! Usually you see a decline over the years, but not at this hotel. The hotel is well maintained and has a unique historic charm with modern amenities. The hotel public areas as well as the rooms are extremely clean. The rooms are spacious and well appointed - especially the club floor rooms - well worth the upgrade! The a/c is one of the best ever, the pool is well maintained in a tranquil courtyard, Room service, the restaurant, and the hotel bar is top of the line - no concerns, But the best attribute to this hotel is the AMAZING STAFF! Truly the best staff of any hotel I have ever stayed at anywhere in the world! Special thanks to Carlos (Front Office Supervisor) and Mariabel (concierge lounge) for their outstanding service always, but MOST OF ALL - Carlos (Chief Concierge) for going above and beyond to ensure that my return stays are always the best. He makes me feel welcomed like family. Every stay I have ever had is TRULY PERFECT. This is the only hotel in the world that I can say this about. SERIOUSLY! I will always chose this hotel no matter what. I actually travel to this hotel not so much for the city, but just to stay at this hotel once a year. It is like visiting family!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Modern clean hotel

    Reviewed by Orestegaspari(Bologna, Italy) on Jun 02, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Modern hotel near the Merida center. Spacious and clean rooms, large and clean bathroom. Walk in shower with glass. Comfortable bed, good sleep quality. Panorama from the room on an interior space, not very nice. Desk a little bit difficult to use for dining in the room International breakfast with lots of choice. Room rating 8 Bathroom rating 7 Hotel rating 8

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-4

    Value

    Value-4