Sunscape Cove Montego Bay

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1972 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Lovely place, lovely people!

    Reviewed by vbailey2(Leland, North Carolina) on Feb 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent 4 delightful days at Sunscape Cove, our first time there. It is very clean, nice people, beautiful beach, good food! The rooms are quite nice, beds comfortable, if you have beach front it is perfect (garden views not so much!) The music around the resort is awful, though, more to the liking of youth not mature adults. I wanted something more Caribbean, not rap. The staff are all outstanding!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Great Staff

    Reviewed by bobdi75(Spring Grove, Illinois) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Looking forward to returning to the Cove. Always a great time. Nice property, good beach and friendly, helpful staff. They are continually willing to help and do it with a smile. Just a few people we would like to shout out to from last year and looking forward to seeing you all again. Chris Ann-front desk Lemuel at the bar for keeping my wife's glass full Frank-lounge piano-so entertaining Vinroy and Archibald- Bell Rachel-housekeeping Thereena-beach bar Denise and Joy- Hostesses Ramon-chef Carol, Letita, Jhonalle, and Jameel wait staff Thank you all for such wonderful memories of Jamaica and the cove

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Catfished - not as advertised

    Reviewed by jamaicanheat(Ottawa, Canada) on Feb 19, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This place was entirely a letdown from start to finish. This was our first family vacation together to an all inclusive and to be clear I did my research before deciding on this location. I looked at the photos, reviews and having found it on WestJet, Air Air Canada among other travel sites, I thought hmmm, should be ok right?! WRONG! I booked a family room (king size bed with bunk bed for the kids) and the first room they gave us was TERRIBLE. It was dark, moldy, and the bathroom was so tiny as well as dirty we were immediately turned off. The bunk beds did not have sheets or pillows, the bathroom had no towels and there was dirt/sand in the tub and on the floor. Oh and the bunks beds which looked like something out of a prison, were 100% metal, completely rusted but covered up with colorful paint to make them look better...I feared for my children sleeping there! The next day we were offered a new room which was an improvement but still, it wasn't until day three that a cleaner happened to notice we didn't have a crib in our room and offered us one (huge oversight by front desk staff as we didn't even think to ask for one having been so tired/frustrated). This place is advertised as a 4 star and was not even close to that in service. The food was mediocre at best and I am not a picky eater. On one day I was told "no" 4 times before midday...why you ask? Well I went to get towels at 8am when the beach towel booth opened, was 4th in line and was told they only had 16 clean towels! Then I went to the bar to be told they had no blender to make the drink I requested, went to the second bar to be told they had no bananas for the same drink I requested at the first bar. The kitchen was a short walk away and I was tempted to grab a banana myself but then thought WTH, I'm on vacation and should not have to do that! Then I went to get my kids ice cream right after lunch only to be told that they didn't have any as the machine was not working. Over the first 3 days we struck out 3 out of 4 times when trying to get ice cream! Now, I know they cannot control the weather but the beach was TERRIBLE! The water was soupy brown with seaweed, jellyfish and all sorts of other things washing up on shore. You could barely walk in the water as the so called "white powdery sand beach", as advertised was full of sharp, pointy rocks followed by a suddden, steep drop off into huge patches of seaweed. My kids were terrified and didn't want to venture out into the water as they couldn't see anything and it was painful and scary to try and navigate the treacherous shore. They did a good job of cleaning the beach every day but then just left piles of garbage all over the place. On day 4 they dug a huge hole on the beach where they buried all the "garbage' but then left the hole open for two days, using beach chairs as a makeshift barricade around the eyesore of a hole! The staff were 50/50, some were amazing while others were downright rude. If you dared to ask a question, or question them they often blew you off or promised to do something only to never follow through. We had to seek out towels for our room, make sure our mini bar was restocked, and often attend the front desk to make sure we got what we asked for. The water park which was a major selling point for us, having two young kids was in major disrepair. The sprinklers, waterfall feature, pirate ship, and one pool were either broken or falling apart. They had a sign up saying lifeguards would be in duty from 9 am but no one was present until 10 ever! Even when present, there was often one guy on duty for a huge area which is impossible consider the amount of space to cover, children and people present. I had to pull a lady out of the water myself after she collided with another guest on the water slide and hurt her ankle. Do not trust the photos you see online as they are either old or photoshopped. I had the pleasure of speaking to several returning guests and they all said basically the same thing...this place "used to be great but had gone downhill". Save your $ avoid this place

    Very Friendly and helpful staff

    Reviewed by Marguerite C(State College, Pennsylvania) on Feb 16, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The Cove Terrace restaurant was a great. Lovely setting, good atmosphere for dining, good food. The staff and wait staff were terrific. The resort property itself was in need of updating, physical condition of our room was not the best. It was clean, however only had 3 outlets, needed for the lamps. More attention needed to amenities, towels were not always in the rooms when the room was done for the day. Several days I needed to call down to have one to use for my shower. The pools are nice, but altho the hotel requested people not reserve lounge chairs for over 30 minutes without actually using them. books and personal items were left on chairs for 3-5 hours without anyone using the chair. Many folks had no chairs to use (myself included) They need "Pool attendant" to correct this abuse or get more lounge chairs.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-4

    Review

    Reviewed by shlwealth(Bellevue, Washington) on Feb 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I think the propertie has to many rules. We wanted to play pool at 7 PM at night. Finally after lots of asking we were provided pool balls and cue sticks- ld and poor quality, the pool sticks had no felt tips. Yet we saw later the pool sticks in the bar had felt tips. The bed was so bad the both my husband had neck and shoulder cramps the next day.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4