Secrets St. James Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 8187 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Impressed

    Reviewed by KeithFritz019(Morgantown, Pennsylvania) on May 16, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my first trip to Jamaica. I have been to Aruba, Punta Cana and the Bahamas. I have spent lots of time at all inclusive resorts. The staff and people were so amazing at this location. Even with some of the operations still closed or limited due to Covid 19 it was a great trip!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Golf In Paradise

    Reviewed by STEVE T(Ponte Vedra Beach, Florida) on May 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cinnamon Hill is a MUST ask for Mario as your fore-cadie AWESOME views and Golf Holes on the sea and the Mountains as well. Awesome experience. If you play Half Moon Bay ask for MARK to be your caddie Very helpful

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Jamaica - Secrets Wild Orchid

    Reviewed by Skbaw1(Naples, Florida) on May 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Secrets Wild Orchid in an ocean view preferred suite (1316) Wild Orchid shares amenities with Secrets St James. It is closer to the majority of the restaurants and entertainment. We loved the preferred beach and pool as it was quieter than the main beach and pool. The room was clean, spacious and comfortable and we spent a lot of time on the balcony. The preferred club also had its own bar setup and breakfast bar. The food was delicious and presented well. Drinks were good and they weren’t pushy. Masks need to be worn indoors unless eating. Tables were sanitized in front of you (it made some tables really sticky) and you could not serve yourself in the buffet. Tip: if you don’t want to wait - be at the restaurants when they open. The staff was friendly and efficient. A few things to note - there was no place to get snacks - cookies, ice cream etc. and room service was from 7am - 10:30 pm and took about 90 minutes. Only 3 restaurants were open each night, a couple (asian, steakhouse) were not open at all. Our airport transfer was through Best Jamaica - they were punctual and accommodating. We also did one excursion with them - Luminous Lagoon - very cool. We took a taxi to Hip Strip (about 5 miles) one day - $60 RT and waiting for us about 1 hour. Smoking is allowed on balcony - an ashtray was provided. We smoked cannabis and were not bothered. Overall it was a great trip and very relaxing. FYI - we were told that RCI would contact us re coupons - they never did (doubt we would have used them). COVID testing for return flight was done on-site. It was the rapid test and was quick and easy with results emailed to you later the same day. SMILE!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Disappointed

    Reviewed by Harry R(Philadelphia, Pennsylvania) on May 02, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We were 12 people on vacation expecting preferred status as stated by RCI and UVC . No preferred status until I complained . Only 3 restaurants open of the 9-11 is unacceptable . Musty smell in room never taken care of all week . I kept getting my boss said no , do you want to become a member . Why would I want to become a member . No reservations at restaurants so 1 to 2 hour wait every night for dinner . I’m sure they will say Covid but something is array at wild orchid . Hoping it gets better

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    Property was a 4.5-5, but service makes it a 3

    Reviewed by mln68(Ada, ok) on May 01, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    NOTE: As our point of reference, we have stayed at 8-9 other Secrets locations, as well as several of their sister resorts, Zoetry, Dreams and Now. It is hard to write a negative review about a property and location that is absolutely stunning. However, while we had a lovely time on our first vacation in nearly a year (thank you, Covid!), our stay was not really positive. That said, let me start with the pluses - as mentioned, the resort and area are both beautiful. The rooms, the pools, the beach, the views, all top notch. Some of the employees were the friendliest and most professional we have encountered anywhere. Shantal, in the preferred club, kicked off our stay in the very best way, and she continued to be a bright spot in our stay for the entire week. We simply can't say enough good about her. She was incredible. Likewise, Kenton, the butler for our preferred room, kept a smile on our faces and went over and above to make our stay positive in every way he could. He had a unique combination of a laid back vibe and friendly professionalism that made him feel like an old friend at the same time he was providing wonderful service. He has a gift of hospitality that is rare. While food was hit or miss, we had some delicious dinners and great service in some of the restaurants. Our very favorite, for food quality and great service, was Bordeaux. In fact, we made a point to find the restaurant manager (I can't remember his name) to compliment him on both. Ingrid and Kimberly were our servers and again, we can't compliment them enough. Fish Nets (at Breathless) was probably our second favorite restaurant - the fish fingers and fried snapper were both delicious. AND service was exceptional there, from start to finish. Takesha and Treena deserve special kudos for the service they provided! Blue Mountain provided a unique experience in its offering of Jamaican fare, and we enjoyed it. Our server (Pat???) was very good, friendly, professional and offered great suggestions. I'd have never guessed I would order, much less enjoy, oxtails, but I did! Two other employees who deserve shout outs, but unfortunately I didn't get their names: the young lady with long braids who manned the towel cart at the preferred pool most of the week. While it was obviously not her job, she spent countless hours helping the lone server at the preferred pool (the other employee who did an amazing job), and often came to our patio to see if she could get anything for us. That's where I'll begin the negatives - did you catch that there was ONE server for the entire preferred pool? That was simply not something we've ever seen at a Secrets, and while she did her best, one server can't handle that entire area. As if that wasn't enough, she was also having to MAKE the drinks in the bar in that area for several days. So...yes, she was the lone server AND the bartender for the entire preferred area. Imagine the wait time at poolside and in the bar when this was the case. Like this instance, many complaints we had regarding our stay were due to understaffing. But not all were for this reason...two restaurants were closed for renovations...completely closed...following an almost year-long shutdown due to Covid. It seemed to us that would have been the perfect time for renovations in order to provide every option available to visitors once Covid was over. Not. The. Case. In fairness, maybe there were legalities of the shutdown that prevented this, but it seemed odd timing. Secrets properties always rotate which restaurants are open on any given night, but the fact two were closed meant more limitations on restaurants to choose from. While the food in El Patio was okay, the service was awful. Or probably that is unfair since we were greeted and seated in a quick and professional manner. But that is where the good service stopped. Our server was rude, not just a little rude, but "refused to speak to us for the entire meal" rude. Once when my husband asked a direct question about a recommendation and she was forced to speak, she answered with ONE WORD. That was the extent of her interaction with us. It became laughable as we watched her treat every table in this manner. I do wish I would have gotten her name, but remember...she didn't speak so I have no idea what it was...because the service was so bad that I would point her out for it. Food at Oceana and Portofino were fine - nothing overly special, but fine - and the service in both was good! When we started traveling to Secrets properties, it was because my husband spent hours researching locations with good food and premium booze. Let's just leave it simply with the premium booze was non-existent on this property. I could give lots of examples, but I think that covers it, and we visited with dozens of other guests who had the same complaint. In fact, we visited with dozens of other guests who had the same complaints about everything I've mentioned including the lack of good, or even passable, booze. While the grounds were well maintained, it was not uncommon for several of the maintenance employees to gather right beside our patio to (loudly) visit with each other, talk on the phone, etc. They mowed and trimmed for the majority of one day right beside our patio. We realize, and even commented, that this obviously has to be done at some point during the day, but it took an unusually long time, and the incredibly loud conversations were so bad that my husband finally went to one of them and asked they move away from our patio. Ok, I'll stop there as I believe it gives the general idea. Most of my reviews point out the positives of a location; however, in this case, we wish we had known this information so we could have either chosen a different location or gone with appropriate expectations. All of that said, the property is beautiful. Our room was incredible. The service from some of the staff was out of this world. And once they are fully staffed again, who knows, maybe it will be a 5. Unfortunately, we probably won't travel back to find out.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Service

    Service-3