The Beach at Atlantis

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4331 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Not a full service hotel

    Reviewed by DRZOOO() on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Let me preface my comments by the fact that I have stayed at the Atlantis resort on 6 different occasions. This will definitely be my last. Upon arriving we tried to check in at the coral towers because usually three is minimal agents at the beach. They sent me to the Beach Tower to check in despite there being no line at the coral towers for check in. I waited approximately 20 minutes to check in. I was told my room would not be ready for two hours. I asked for a bellhop and they told me I would have to walk back to the coral towers as they did not have one at the beach towers. During my stay I had a coupon for 30% off three spa treatments that was not applied correctly. One day I was locked out of the room and was told I had to wait in the hallway until security came and took numerous trips up and down the elevator to the front desk before security finally after two hours came to open my room. I have no idea why I actually had to stay at the room for them to let me in and why I could not just be issued new keys. Despite having two rooms only one bathtub drained properly the entire visit. Despite calling on two occasions the drain in the bathtub never worked. I could elaborate further but all I could surmise is that they are under new management or are currently up for sale. Good luck if you book here as you have been warned. Never Again

    Great Resort- Truly Paradise

    Reviewed by Sapphire0152() on Sep 07, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was nervous with all the negative comments. However, Atlantis Beach Tower has a great deal and let’s be honest, how much time is spent into the room? This is my 3rd time to the Bahamas but never stayed at Atlantis. I had a day pass in 2007 for the waterpark and stayed in Baja Mar in May. With it being my mother and son’s first time I decided to stay at Atlantis because there is so much to do and enjoy!! From the moment we landed we were welcomed so warmly. Everyone is so pleasant and nice. We checked in at the Coral (Majestic does not drop off at the beach) they gave us water vouchers upon arrival. There is a shuttle bus that takes you all around the property. The waterpark is my favorite part of the resort. The Aquarium is pretty cool and don’t forget to check out the Dig. Also the Abyss (Favorite ride) drops you off in an underground cave. It’s a must do and see!! We did leave the resort for one night and went to Fish Fry. You must order the conch fritters. It’s my favorite thing every time I’m in the Bahamas. I got a taxi driver who took me everywhere (even the liquor store) to downtown Nassau and Fish fry. His name is Durant. +1 (242) 455-3623 Very reliable! The food at the resort is pretty pricey, but we are from NY so it was expected. The portions are large you can even share. I can’t wait to go back.

    The beach at Atlantis

    Reviewed by Marianella C() on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It is absolutely breath taking, water crystal clear and calm. It’s not part of the resort so you get a lot of locals trying to sell you things and are very insistent but all in all it’s worth visiting

    Barbara our room service was soooo sweet!

    Reviewed by jacquelineklein() on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been coming to Atlantis for 15 years. This visit was, by far, better than any of the other visits. The property operations seem smoother and more consistent. Our room service provider, Barbara, (on the fourth floor beech tower) was just amazing. We checked in on August 19 and checked out on September 2 and she took such great care of us. Always a friendly smile, she knew our schedule and she immediately cleaned our room as we left for the pool. Her sunny personality started our day off on the perfect note. Also, Shirley attends it to the hallway at the library area and we look forward to seeing her each year. She always a huge smile and that wonderful purple lipstick! The Point is the best sunset location and the lazy river is always the place to chill & cool off. The sound level (not the genre of music) at the Coral Pool prevented us from staying- I know it has a younger vibe but being the only “resort guest” only pool, the volume could be moderated a little better. No style of music or DJ needs to be that loud. The DJ was talented in his mixes. Thank you Barbara & Shirley. See you next year.

    Pass up the Day Pass

    Reviewed by dianarucci(Charleston, South Carolina) on Sep 01, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    While on a cruise we pre paid for a Day Pass to Atlantis on their website in order to have a quick check in process and enjoy a full day. We’d all enjoyed our vacations to Atlantis in the past. Our day pass information said to check in at the hotel lobby. When we arrived we were sent outside to an extremely long line. Both pre paid check in windows were closed. The two lines open we’re so long it took us well over an hour to check in when we had limited time. While managers were called over to the area as many guests were frustrated, no one offered any apologies or offered to open up any more lines to check in guest. This is by far not the service level we had expected from The Atlantis. It was if no one waiting meant anything to them and I can assure you their day passes are not cheap.