Embassy Suites Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4135 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Tremendous Service and Amazing Hospitality!

    Reviewed by lennyoa() on Aug 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at the Conrad NYC Downtown for five days in early July to kick off a round-the-world trip with my wife for our 1st wedding anniversary, and from even before arrival it was clear this would be an amazing stay! Even a week before arrival, as I was working to coordinate some surprises for our stay, Michael Remo (who is fantastic and showed what true hospitality and service is all about!) coordinated with me to help pick out an amazing room with a view of the Hudson River, place some of our wedding photos and surprises in the room for arrival, and just set up the stay to be amazing from the start) Upon arrival, Michael waited for us to personally greet us in the lobby and assist us with check-in, which was really kind and going really above and beyond. Furthermore once we checked into our room, there were some additional surprises beyond what me and him coordinated, which was really, really thoughtful (a quick example: I mentioned me and my wife are considering to move to NYC after our trip so Michael got us a pair of NYC taxi keychains). In short, the service was exemplary and I'd go as far to say Michael is the best Guest Relations Manager I've ever encountered (in NYC or anywhere in the world) Beyond the service, the hotel itself was also amazing! Great breakfast at the restaurant on the lobby level, staff were nice and flexible even on the days me and my wife had breakfast at different times. The rooms overlooking the Hudson River are incredible and allow relaxing and amazing views! The modern look and feel of the hotel was amazing and really felt like a special place to stay. Also big shoutout to the bellhop staff who were friendly and always in a joyful mood each day! In closing, without question this hotel is amazing, and the service (led by Michael) I would say made this one of the best hotel stays I probably will ever have! If you come here, you'll be sure to have an amazing time and experience the great service first hand!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing service and location

    Reviewed by susanacU8183MT(Dubai, United Arab Emirates) on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Conrad is a very modern hotel with a beautiful view over the city. Excellent location and super comfortable room. Loved having a gym open 24 hours. The Staff made is feel welcome and we will certainly be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Luxury Hotel in Downtown New York

    Reviewed by johntilmon2019() on Aug 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is a great hotel. Wonderful shower, great in room dining experience (breakfast) that is reasonably priced. The location of this hotel is perfect for anyone wanting to be close to wall street and WTC. It is a bit pricey however, but you get what you pay for.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Great hotel and in one of my favorite NYC areas

    Reviewed by tayrich99(Raleigh, North Carolina) on Aug 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I loved staying at this hotel and it was located near Battery park. The hotel staff was friendly and helpful. My room was nice and comfy. The shower was the best hotel shower I've experience. The restaurant had excellent food and the atmosphere was great.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Friendly staff and amazing location!

    Reviewed by soopal85(New York City, New York) on Aug 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I checked in with guest service agent Richard and he was really professional and helped my make my stay pleasant. Heather, one of the managers in the property was one of the best customer service oriented mind leader I have seen so far. Location of the hotel is convenient, and everyone is so friendly. I am looking forward to stay at this hotel in the future.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

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