Overview
With a recently completed $85 million renovation, the Crowne Plaza Hotel Times Square Manhattan has finely appointed guest rooms with contemporary accents. Each room offers a breathtaking view of Times Square or the Hudson River.
Check in
3 p.m.
Check out
12 p.m.
Rooms
795
Inclusions
- All taxes
Rooms
Amenities
Location
Reviews
Amazing hotel, great staff!
Tammy C on Mar 16, 2024
Sandra E checked us in and took one look at my frazzled self and immediately made me feel at ease and relaxed. She's a gem! The hotel is the perfect location, literally everything is right there! The housekeeping was immaculate and its clear they took pride in their work. Cannot say enough great things about it and the staff there! I felt super safe and secure and thoroughly enjoyed our stay.
Very Poor Experience
Trosati1 on Mar 15, 2024
I had made a reservation for one night. Plans changed and needed to extend for two nights. Called the hotel twice but no one answered. So I called the 800 IGH reservation number. They extended my stay but ended up giving me a second confirmation number. When I tried to check in, the clerk first could not find the second reservation. I gave her the confirmation number and she found it. Then told me I would have to check out in the morning and check back in for the second night. That is not acceptable and 20 minutes later, this was cleared up by a manger. Went to the room, thermostat was broken. Maintenance came up and confirmed it was broken and then told me even with a good thermostat, I could not have heat. It was turned off in the entire hotel. It was 47 degrees out. They brought me a space heater. Went down for dinner. the restaurant is closed. only the bar is open. Ask for a dinner menu. the only thing they serve, in the entire hotel for dinner, is bar food like chicken wings. Not even a hamburger. When I was leaving the line at the desk was very long so I just left. Got an email thanking me for my stay with a link to get a copy of my bill. The link doesn't work. I called the hotel every day for 4 days and left a VM. no one ever called back. Day 5 I called IHG and opened a complaint. Still no one called back. two days later I get a receipt for less than half of the amount they charged to my credit card. Called the hotel again, no answer like normal. Called IHG again. They put me on hold and called the hotel. No answer for them either. They sent the hotel a fax and said there is nothing they can. This is one of the largest hotel chains in the country and they can't help.
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