TripAdvisor Traveler Rating

The hotel is not complying with cancellation policies. I have been waiting for the refund for several days. I have already contacted Wyndham, the hotel's representative (affiliate) and none of my money. This is configuring an undue refusal.

My second time staying at this property. I always book directly with any hotel when I need to travel. I avoid all 3 rd party sites like the plaque. I called the hotel directly and spoke to Elizabeth who was amazing! I was in town for 11 nights and she helped me naviagate to get the perfect room with an amazing price!!!! Upon check in I met Elizabeth in person and she was just as great in person as she was during the booking process. The bell hop Nam was amazing . The other bell hop whose name I never got always greeted us with a smile and a funny comment every time in or out. The house keeping staff was amazing and always polite and accodomating. Room was very nice and cleaned to perfection every morning on time and prompt. Also noticed compared to other hotels that I have stayed at in NYC that the rooms were very quiet. Was not kept up at all by outside noice. Very happy with my stay and the staff made us feel like family! Location was amazing, easy walk to stores, drug stores, Central Park and our doctors office. Any NYC stays will be that this property and book directly! The breakfast was what it was, I m in NYC I wanted a bagel every morning anyways so the nasty muffin lady didnt really effect us much.

Hotel is in a good location, but that's about it. On a Booking.com it says Breakfast included, so if you calculate spends, you probably think you save 30$ per day because of breakfast. When we came in hotel, the receptionist said that breakfast is served only from monday till friday. Really? Oh, OK. So on Monday, we went for a breakfast. There were literaly 5 apples, few oranges and a coffe (we tried few differentntimes before we asked) When we ased the staff if we could get a croissant or something, they said the delivery company didn' bring anything today, so maybee we try again tomorrow ?? The receptionist said that they will write to a Booking.com to remove "breakfast included" add. So if you look other reviews... this is quite a long story going on. The price of a hotel is not cheap, the rooms are very much outdated, small, busy elevators, so yeah, avoid it, this is really a ripoff.

Unfortunately had to cancel our trip to new york following a death in the family. Now trying to get the refund and the 30 days has passed.. No replys to emails.Dont answer the phones.. An absolute joke of a company.. keep well away from booking with them and stay elsewhere

I stayed at Hotel 57 Feb 15 to 19, 2024. I was over charged for a night's stay and despite an acknowledgement of the error and promise of reimbursement within 7 days from manager Gabe Kolendrekaj, I have still not received my money back. The front desk tries to help but both the managers can not be reached by phone, their voice mail is always full and they do not reply or call back. They blame it all on a change over to their computer system but it seems like they are running a scam - I am not the only person this has happened to. I've tried contacting Wyndham and they just direct me back to the hotel. Stay here at your own risk! One of the tiny elevators wasn't working when I was there and it took over 20 minutes to get from the 14th floor to the lobby on check - out day. The bed was broken and uncomfortable and I was stuck in a room behind the service elevator and could hear it running all night long. The only thing this hotel has going for it is the location and given the money they've taken from me it wasn't even worth that. Endlessly frustrated. I have taken this up with my credit card company and will be searching for legal actions I can take to get my money back.