Jewel Dunn's River Beach Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 7171 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Jewel Dunn’s River - great stay!!

    Reviewed by JPitaro() on Mar 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staff were very friendly. Resort was very well maintained and clean. Food was quite good. Had a great night at the Japanese Restaurant - would highly recommend it - Gita was a great chef and hilarious!!! Rooms are clean, but bathroom was quite small. Beach is quite short, not a beach you’ll walk go for walks on, but lots of chairs options and is close to pool and washrooms. Good late night food options. Great coffee options throughout the day. Easy to book excursions as staff are helpful. Easy check-in and out. Overall a great experience.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-4

    Lovers Rock

    Reviewed by Venture652154() on Mar 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very nice facility, great food. Jerk Chicken fabulous. Everything was going wonderful until the last two days, room service lacking. Toiletries was not replenish. (towels & soaps.) No warm water for about 8 hours.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    Not what they claim to be.

    Reviewed by 681susanmm(Mosinee, Wisconsin) on Mar 21, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were very disappointed. Starting with the room they initially gave us. We were to have an ocean front view. Our view was of the top of the lower roof and old pipes. They did give us a different room on the second day that was better. They advertise top shelf mini bar and top shelf at all other bars. Not the case. The food was average at best. Our check out process was horrible. We had been there for 10 days and on check out told us that because they had not received payment from BookIt that we would have to pay the entire cost of the trip and get reimbursed by BookIt. When I offered to call jointly with them the International number from BookIt they declined. I didn't end up paying it, but it was frustrating that they decided to bring this up when we were ready to leave. Tarnished the whole trip.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3

    NCVA 2020 Visit

    Reviewed by VBSLKS() on Mar 20, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our second trip to this resort and this place still does not disappoint!! This turned out to be another amazing trip!! We definitely will be back with hopefully more friends. Kim with outdoor activities was outstanding as was one of the servers. I believe his name was Slown.

    What a great trip!

    Reviewed by gtrdoodle(Ruskin, Florida) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was not our first trip to Jamaica (nor will it be our last) and not our first stay a Jewel Resort. It was however the first time a vacation coincided with a special event. I reached out to the special events department and was put in contact with Jadeen and she helped me organize an amazing day to celebrate my spouses birthday and even bigger keep it a secret! She really did an outstanding job with all the details and the communication! We spent the day in a private cabana with the fun and friendly, Judy taking care of us, what a treat! We had a private dinner above the waterfall with Becky serving us and the ever present cat Tom-Tom keeping us company! That day was the highlight of our stay! I will say that we had a little bit of a rough start with our room in the Diamond building being right beside the elevator and overlooking the very loud neighboring resort but after many conversations and some patience we were able to move across the hall after a few days and absolutely loved that room overlooking the pool and onto the beach! We loved the food, drinks and staff! We participated in the entertainment and had a lot of fun! I'm sure that when reading these reviews you'll find some that are somewhat negative but it really is all in your attitude and expectations, nothing will be perfect but the goods far outweigh the bad! Go, have fun enjoy the wonderful welcoming vibes from the Jamaican people and spend time getting to know them. I can promise you'll be happy that you did and your life will be enriched! Don't forget to check out the photos the staff takes like we did because when you get home you'll be disappointed and it will be your only regret!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5