Buena Vista Suites

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1380 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    DO NOT BOOK. SCAMMERS!

    Reviewed by aalve009() on Aug 22, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel and its chain are SCAMMERS. I made a reservation for 3 nights at Lake Buena Vista Suites 2 days before check in only to find out when I arrived that the hotel has been CLOSED for MONTHS. Nowhere in Expedia or on their own website did they state this. I was even able to book a room on their official website while I was there just to see if it would advise me that it was closed. It did not!!! That’s when I realized it was a SCAM. We were automatically transferred to another sister hotel, Caribbean Royale, without consent or even the courtesy to ask. The room was dirty, old, and even smelled old. The decor is horrendous. The room was an obvious DOWNGRADE. The staff offered no help or option when it came to this issue. They did not even APOLOGIZE when they explained to issue... she only charged me. I had to ask for a refund and find another hotel to stay at after a 6 hour drive. It is DISRESPECTFUL for a hotel (supposedly in the area of “hospitality”) to transfer me to a hotel I did NOT want to stay in, that was DIRTIER than the one I had made reservations to, as well as no sympathy from the staff. Me and my family work in the hospitality industry so I know that everything that happened was unacceptable. This was the worst experience I have ever had traveling and I will never stay at any hotel from this chain ever again. A hotel that disrespects me as a person as well as my hard-earned money does not get my business.

    Don’t book

    Reviewed by C5692FOchrisg() on Aug 18, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Please do not book here at all! They are closed and when you arrive you will be switched to the Caribe next door and is not comparable in my opinion as far as rooms. If you book good luck because you will not stay here and will be in the other hotel! Very unsatisfactory and this has caused me to not book here again.

    My favorite place to stay

    Reviewed by Tour829016(Cheshire, Connecticut) on Apr 11, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been staying at Buena Vista Suites for 2 straight years and have no complaints! The staff are friendly, warm and very accommodating! My family and I have just began a tradition of going to Florida every February for vacation and plan on continuing this tradition until the kids get sick of it. I don't plan on staying anywhere else whilst vacationing in Florida. Buena Vista Suites, you guys have a great thing going here and we will see you next February!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Basic comfort for a reasonable price

    Reviewed by britmo74(Ashland, Massachusetts) on Mar 04, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We were in Orlando for the Playlist Live conference happening at a hotel just one mile away, so proximity was great. Other positives: The room was very well appointed and the property is clean. Kudos to the housekeeping staff. Beds are comfortable and water pressure is good. CVS and 7 Eleven are conveniently located across the street along with an Indian restaurant that had very good food and service. The pizza at the little pizza shop inside BVS is surprisingly good. The kids liked it. The things that could be better are minor: Breakfast is underwhelming and bland with no fresh fruit. The front desk seemed understaffed during the day. Parking was either abundant (during the day) or non-existent (at night). On Saturday night we circled three times looking for a spot. After going inside, the front desk clerk told us to go around back to the overflow parking which was gated. The following morning I could not get out and had to call the neighboring hotel to get someone to lift the gate. As I prefaced, these were minor issues. Overall it was a pleasant experience, and we would consider staying again.

    Wonderful spot

    Reviewed by alyssamott(Youngstown, Ohio) on Feb 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed here for two nights while visiting Disney. We found the room extremely spacious and loved the sitting room where we could sit and watch TV before bed. The location is perfect <15mins to Disney parks. We did not use the shuttle but did utilize Lyft once and had a great experience. CVS is across the street which is perfect for snacks as well as 7-Eleven. Hotel grounds as well as the room were very clean. Took advantage of the little pizza shop, for wings and pizza one night and it was delicious. Breakfast is included, and it’s much more than most. Everything was hot and delicious with plenty of options. Would highly recommend staying again and to anyone looking for an inexpensive room outside of Disney.