Universal's Cabana Bay Beach Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 21040 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Hotel!!

    Reviewed by DandAvacation() on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Cabana Bay was a great place for our family vacation! There is so much to do, close to universal studios, great and friendly staff!! I will definitely be back!! The hotel makes planning your universal studios trip convenient and hassle free.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Understand what you getting when you stay here....there were some issues...

    Reviewed by Floridabeacbum(Orlando, Florida) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We are Florida residents and just got a fabulous rate to stay here last weekend for my daughter's 15th birthday. My daughter and her friend's loved the hotel and we got two adjoining family suites. We all loved the retro vibe, the rooms were very clean. Over all this is an adorable blast to the past hotel. However, knowing certain things about the hotel will prevent you from being frustrated or it may make you want to stay elsewhere. I don't know. Depends what you are looking for. If you want a high end hotel don't stay here. You won't be catered too and you won't have certain things you are accustomed too. However, if you want a cool resort sort of vibe at a budget price this is your place! Here is what you should know: When we arrived the place was crazy busy. There is no valet parking and we couldn't even park in front to check in because all the spots were filled. We were sent to a parking lot called "Castaway" and told to keep our luggage in the car and to "call for assistance". So.... to start with, the parking attendant should have been WAY more descriptive with where and what I was supposed to do. When I parked, I told the kids," Hey it's a short walk, grab the luggage and let's just walk back up to the lobby." There were poles that said "assistance" but I ignored them. My bad. I should have listened to the attendant, but he also should have given me way more info. When we got to the lobby the line to check in was ridiculous, although Woody Woodpecker did wander about the line shaking our hands. Lol. I sent him over to the lobby to embarrass my daughter with pictures. They thought it was hilarious. About 30 minutes later (at least) I got up to the front desk. They said they couldn't check me in without my husband being there. He wasn't there yet and forgot to add my name to the room. I said please call him and he will verify who I am, plus I whipped out my ID. I was told they could not call him. That he had to call a number that they gave me. Well he was on the freeway, so ended up having to call this number for him and three way him in. A random persona at this number spoke to him and added me to the reservation. So there is your first tip. Make sure everyone is on the reservation to begin with and allow an hour to get to your room. Next, I was told to drive my car to a certain building (Starlight) to park. Ahhh.... that is why we should have left our luggage in the car. So I said "Well we already brought all the luggage, so can the bellmen take it to the room?" Nope, they don't do that at this hotel. That is because it is more like a motel. You check in, get your room number, drive to your building and then unload your own luggage. Yes, there are elevators and there are luggage carts but you have to find one. Thankfully, I asked for one immediatly while I was at the front desk, and she grabbed the last one sitting there. We just loaded it up and walked to our building since we had everything with us. Then I walked all the way back to the car and moved it to the proper building and parking lot. I didn't see any other luggage carts when we got to our building but maybe that was a fluke thing. So checking in, make sure you keep your luggage in the car and when you get to your building, if you can't find a cart I assume that is when you find one of those assistance poles and someone will bring you a cart? I am guessing on that part. I do know when my husband arrived. He actually called at the assistance pole and was very frustrated because the person on the other end of the phone didn't know much of anything and couldn't' direct him to where he needed to go. Once we got to the room, it was smooth sailing. The teens loved the suites, they loved the pool. There is a Starbucks on property, Lazy river, slides, fire pits, etc. The bowling alley was a bit steep. I think it was $17.99 a person... but at least it was an option. You can walk half a mile and catch a boat that will take you to City Walk (where all the shops and restaurants are. It is also the entrance to both Universal Studios and Islands of Adventure ) they also offer a shuttle to City Walk that they said comes every 10-15 minutes and that was outside the hotel. All the food places we saw where cafeteria style. You grab a tray and get what you want, even at the pool bar. The food was very average. It wasn't terrible, it was fine but don't expect to be wowed by it. The bar had good drinks and the staff was friendly. It was very clean everywhere. We saw ping pong tables and over all it offers a lot to do and at a really great price. Now that we know what we are getting when we stay there and what to expect and not expect, I anticipate it will go more smoothly next time. We generally stay in 4 star resorts with valet, bellman, etc. but we are not opposed to having to do a few things ourselves once in a while, to get a resort style hotel/motel at a great price. So if you normally look for budget travel, I think you'll love this place and what you get for the money. If you want a resort feel, you'll mostly have it minus a few things but at a better price.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-4

    Awesome!

    Reviewed by 19Kenny_W_96(Greenville, Michigan) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very friendly and helpful. The staff answered any questions I had and they were all very knowledgeable about the parks and transportation between the parks. Back at the hotel there was plenty of fun things to do.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Family Vacation

    Reviewed by mbarb17(Stratton, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a great place for a family vacation. Loved the resort - Universal Parks are amazing and the restaurants on Citywalk are exceptional. Would go again in a heartbeat. For a fun family atmosphere - you can’t beat the Cabana Bay resort - the other resorts on site look awesome as well but this one is the best “family feel”.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Place to Stay for Universal Parks

    Reviewed by Phisco65(Naples, FL) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great hotel theme and great room to stay in . The only small issue we has was that the sliding door in our room was off its track difficult to move. Otherwise I would have rated the Room as Excellent instead of Very Good, too.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-5