Hard Rock Hotel® at Universal Orlando® Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10823 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great place to stay without kids!

    Reviewed by Beth H(Warner Robins, Georgia) on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great stay at the Hard Rock Orlando. But make sure to ask at check in if there are certain times that housekeeping cleans the rooms. Had to schedule service because room wasn’t cleaned When we returned later in the afternoon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Fantastic Hotel

    Reviewed by Chippyalfienia(gloucester) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for one night on our visit to Universal, mainly to gain express passes for the rides. We upgraded to club, via Tesco Clubcard vouchers. Definitely worth it. You get a club room, plus access to the club lounge. Where you can get breakfast and snacks throughout the day. Also a few drinks in the evening. The pool is great and the music sounds even better underwater. Only a short walk through to Universal from the hotel. Food was good and we will return to this resort on our next visit.

    Hard Rock Hotel disappoints

    Reviewed by 900debbiea(Buffalo, New York) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We have stayed at the Hard Rock many times over the past ten years and this is the first time I have been let down. Our room was not as clean as rooms we’ve had in the past. The dust bunnies and heavy layer of dust over the sink outside of the bathroom was shocking. The bathroom smelled like “wet, dirty rag” and the wall paper next to the sink outside of the bathroom was filthy. Stains and substances stuck to the wall paper. Just ew. Towels with shredded ends and actual holes in them. Took three days to have a roller bed removed from the room. Even after Several phone calls and one text request, the roller bed was becoming a permanent fixture in the room until a supervisor finally took care of it himself. The supervisor of housekeeping was excellent and handled the situation very well. However, general maintenance in the room was at a low. Not to mention housekeeping knocking on our door at 9:20AM even though we had the “maybe later” (Hard Rock version of Do Not Disturb) sign out. I tried to speak to the hotel manager about the room issues and roll away bed removal issue and he was not available and did not return any phone calls. We may have to consider one if the many other onsite Universal hotels for our next trip. At the room rate Hard Rock charges plus the high cost to self park at the hotel, I expect better room conditions and service. And at very least I expect management to return a phone call. Get it together Hard Rock!

    1 Night Honeymoon Stay for Park Express Pass

    Reviewed by Mal_Watterson(Moneymore, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me and my wife stayed here for 1 night during our honeymoon mostly to get the express passes to the parks included with your stay but also because we love this hotel. As it was our honeymoon they upgraded our standard room to a deluxe king room for free and also we got little chocolates in our room along with a complimentary drink each of our choice up to $20. Would highly recommend and we’ll deffo be back.

    Fabulous Hotel

    Reviewed by vikibrown1(Burnley, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Spent a week here, the atmosphere is fantastic in fact the entire week was a wonderful experience, the staff are amazing, perfect location for Universal studios, would highly recommend, anyone to stay here, food and drinks are wonderful