Ace Hotel & Swim Club

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1144 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    No thanks

    Reviewed by Tanya_Mueller(Glendale, California) on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stayed here in October 2020 and was pretty disappointed. We had a patio room but what isn’t advertised is that the patios are not private because they’re in front of the guest room and are open at the top which means people walking in the hallway upstairs can look directly into your patio. The is a shade triangle but it only shades half the patio at a time and provides no privacy. The room itself was rather small, the bathroom door was broken, the light switch was going out, and the record player was broken. These are not deal breakers but they are nuisances that add up over time for a room has wasn’t cheap. The pool area wasn’t at all what I expected. The lounge chairs are made of rope and are incredibly uncomfortable. The shade umbrellas are also cemented into the ground so they can’t be moved as needed. The biggest issue I had was the lack of Covid cautions and I was shocked at how crowded the main pool was. There was very little, if any, caution given to social distancing and my partner and I left almost immediately for the smaller pool which was sparsely populated and easier to ensure a safe distance. Seems that even during a pandemic Ace is trying to keep up its reputation as the hipster spot for Coachella hook ups.

    Very Relaxing

    Reviewed by Jason B(San Diego, California) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great time at Ace Hotel & Swim Club. From the friendly staff in the lobby to the amazing room with an outside fireplace, to the spicy margaritas by the pool, everything was a great experience. I liked the vibe of the room, almost felt like we were glamping in a tent rather than a hotel room, and I highly suggest the bottom floor rooms with the terrace and fireplace. It is a very relaxing place with great food and ambiance, and was centrally located in town. Was nice to get away from the hustle and bustle of a major city and soak in some warmer weather with the mountainous back drop and palm trees all around! We will definitely be back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4

    Escaped to an expensive dog park

    Reviewed by jeffwT2362VS(San Francisco, California) on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    While I still like the Ace after so many wonderful stays I had to drop a star just for the fact that dogs have taken over, sitting on the giant cushy lounges around the pool like dog beds, wondering around and getting into squabbles with other dogs and continuous barking from one suite I really paid good money to stay at a dog hotel not people hotel, now dont get me wrong I love dogs and would chose them over screaming children all day but come on Ace, set some doggy protocol.

    My favorite home away from home

    Reviewed by joannvannoy() on Feb 24, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best place to stay by far in Palm Springs. I've stayed at this location 5+ times and the staff is always so pleasant and overall everyone on site has good energy. Also, the fact that this hotel is extremely dog-friendly is an added bonus. Staff really go above and beyond to treating my pet just as well as myself.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Fun, relaxing and tasty family visit from LA

    Reviewed by kphan11() on Feb 23, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a mid-week getaway with our dog and toddler. The staff at the hotel was wonderfully accommodating, and they were great about social distancing, mask wearing and just keeping everyone safe. Our room was super clean, and the door was sealed with special tape so we knew we were the only folks who had checked in and been into the room since it was cleaned. The restaurant, King's Highway, was perfect for our three meals a day, which meant we didn't even have to venture off property for anything we needed.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5