The Westin Kierland Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2951 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Monday, Monday

    Reviewed by Gerry H(Norfolk, Virginia) on Sep 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    So good to me. Monday morning, it was all I hoped it would be. Monday morning gave no warning how good it could be. Monday at the lazy river was all it could be. No crowds, beautiful weather, great staff, swimming so enjoyable, all at a beautiful resort Room booked with resort credit could be used for pool food, coffee shop, restaurant outside next to bar, golf, and the spa. The adult pool was open in addition to the lazy river. Front desk was great allowing early check in. Breakfast was served daily from 7a and indoor sit down restaurant was open for dinner Fri-Sun.

    Great Experience- hope it recovers!

    Reviewed by Marycalvert10(Orange County, California) on Aug 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was lucky enough to still have Bonvoy status so we received a nice room. The staff was awesome in every interaction and it was sad to see how hard both staff and guests were working around all of the elements that 2020 has brought upon us. The one word I was use for all of this hotel-was the amount of gratitude they showed us. We felt equally appreciative to eat out and sit by a pool after all our vacations had been cancelled by venue or hotel. For those that are concerned- this property is clean, we could get whatever we needed, the Valet was careful, the pool was well distanced and everyone wore masks inside common areas. I did not feel uncomfortable there at all. There is so much to this property that is not in use, so if you can choose them or influence an event there you should- you will not be disappointed by this property or its amenities. I just hope it can hang on till the Business Traveler comes back. I think they would be very well served during the week to open themselves up to their local community (Pool - people and Access were very well controlled) who will enjoy them and bring them business. My only wish for improvement would be as they are coming back to please revisit the restricted menu's - being at the pool with a Kids Menu at J. Swillings was not optimal and it's time to work on that part! Hang in there, Westin Kierland!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-4

    The Westin in Scottsdale

    Reviewed by steveK9829TE(Orange County, California) on Aug 05, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a wonderful time here. The entire staff was very friendly & accommodating. The restaurant served good food overlooking the golf course. The pool had a long, lazy river & we floated in it for a few hours since it was so hot outside. The water slide was one of the better slides that we have been on at a resort. Dog friendly hotel with lovely grounds to walk our new puppy. Highly recommended. Steve Concialdi

    Disappointing

    Reviewed by toukhiga() on Jun 25, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    After a wonderful 4-day stay at Fairmont, we moved to Westin (downgraded) thinking that this would be a real treat for the kids. I was extremely disappointed. Not only the hotel is ordinary and not that luxurious as Fairmont, but it only has One swimming pool. The lazy river they have is extremely slow and boring, the slide is just ok compared to the two very fast and fun slides that Farimont has. Plus, the lazy river and slides close at 4:00. But the real problem is that they seemed to care a lot about face covering and 6-feet distancing, however, they’ve closed the adult pool, thus everyone in the hotel is crammed in one small pool, right next to each other. Fairmont has 6 open pools, we probably don’t need that many, but if they had at least 2, the only open pool they have wouldn’t be this crowded. If they care about people, like they profess they do, why would they close the other pool and let people be jammed in a small pool, the only option? if you want people to not get Covid-19 then please open the adult pool so that people won’t have to be standing right next to a bunch of people because there’s zero place to move. It’s that crowded.

    I appreciated the social distancing and sanitation practices

    Reviewed by 502katharinew(La Grange, Illinois) on Jun 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have stayed at this hotel many times and this was my first hotel visit during COVID-19. I talked to the hotel staff and knew the pool would be open, but the restaurants and main bar would be limited. I think this was good because I didn’t not want to be around big crowds. The staff was helpful and the hotel looked very clean. We stayed Tuesday to Saturday and that timeframe was good because it started getting busier Friday afternoon. There was breakfast at the restaurant downstairs and by the golf course you can purchase drinks, fruit, and breakfast sandwiches. There are many restaurants to walk to that are close by in Kierland Commons. Our room was very clean and we were happy with the view of the golf course. By Friday we could get drinks at the bar downstairs from 5-9. I appreciated all of the steps the hotel was taking to make things safe during this pandemic. All of the staff and many of the guests wore masks in common areas and there was hand sanitizer in many areas.The elevators were quick and it was easy to avoid getting in with other people. The coffee shop employee was great and the hotel shop has a lot of snacks and drinks. This was not a typical time to travel and the hotel staff made us feel safe and comfortable. My husband and son enjoyed golfing twice during our stay as well. We came from a state with a lot of restrictions and we were happy to be able to get away to the Kierland and not feel stressed.