Casa Velas Puerto Vallarta

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1875 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    A World-Class Boutique Resort

    Reviewed by MusicManNewJersey(New Jersey) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I spent a week at Casa Velas boutique resort celebrating our 41st wedding anniversary. This was our first visit to this facility. The site proved to be so outstanding that we will return next year for another week’s stay. As an all-inclusive, the presentation and quality of the food was gourmet level. The resort’s staff members take noticeable pride in their work as they go out of their way to make guests immediately feel they are a part of the Casa Velas family. We wish to extend a special thank you to the following exceptional staff members who provided us with one of the most memorable weeks of our life: Daniel and Jorge - Food servers at the Ocean Club Miquel, Rogelio, and Marco - Concierges Gerardo - Pool waiter who provided the most outstanding “pampering” we have ever received! Angelina - Housekeeping Geraldine - Manager - She clearly has her “thumb on every pulse,” making certain that the facility is run to perfection in every way possible. Gracias to all of you for an unforgettable week! Fondly, Jay and Robin Cohen

    EXCELLENT PROPERTY WITH THE GREATEST OF STAFF.

    Reviewed by sheila702015(Waterloo, Canada) on Nov 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything was perfect, from the time we checked in to the time of leaving.The food was the best we have experienced. The staff made our vacation one of the best. We say a special thank you to our concierge, to (Pablo and the crew) from the restaurant, the friendly faces at the check in, the room cleaning services,etc. CASA VELAS management should be proud of their staff.

    Individual ratings:

    Service

    Service-5

    Exceeded our memories

    Reviewed by University S(Edmonton) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have been at Casa Velas twice before, the last time was 5 years ago. Staff and service were outstanding as we remembered. The food was excellent, congrats to the new chef. We appreciated the attention to so many details! It does seem that at "Casa" everything is possible. Many thanks!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Hit and miss

    Reviewed by SFO_intl(Los Angeles, California) on Nov 09, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    There are elements of this property that are exceptional: the rooms, the pool, the grounds and the spa/fitness facility. These are all top-notch and clearly the best in Puerto Vallarta. I was solidly disappointed, on the other hand, with the service and the food here. I ate only at Casa Velas, so cannot speak to the beach property, but I found the food very average. In particular, the breakfast "buffet" which is just cut fruit, stale pastries and standard mediocre warm offerings that you'd expect in any mid-range hotel. Dinner service was not to my liking either, and it took more than 90 minutes from start to finish. That feels a bit long. What really disappointed me here, though, was the service. My server at dinner asked me at every single interaction for my room number. Why not write it down? I was one of only a handful of tables in the restaurant occupied. He then forgot part of my order, and overlooked completely that I had ordered dessert while I sat with nothing on my table except my phone. I also had an awkward encounter with the gentleman who showed me to my room. He outlined a "special" dinner service that night before asking me if it was included in my all-inclusive package. I said I did not know. He then said "well if someone did not tell you at check-in about it then it is not included." Why tell me about it then? I was very confused at that point, unsure where I was supposed to go eat dinner that evening. I had to confirm with the restaurant that I was "allowed" to eat there without extra charge and it was a very bad situation to put a guest in. I also don't care for the "long pants, long sleeve button down" dress code requirement. Further, although I was wearing long pants and a button down, I saw people eating in shorts and short sleeve shirts. Hello, it's 90 degrees outside. I understanding wanting to create a more elegant, formal environment. It just feels a bit outdated. All in all I'll skip this property on future trips to PV and continue to stay at the Westin, at least until it closes for condo conversion. Casa Velas has no views, and the price premium charged is more than I am willing to justify given the location, poor food and service I experienced.

    Individual ratings:

    Location

    Location-3

    Service

    Service-3

    Value

    Value-3

    Excellent all around

    Reviewed by Travelfairy07() on Nov 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything exceeded our expectations. Wonderful resort and fairly priced. Will return for sure. The all inclusive option was a definite bonus and recommend it. The staff was warm and beyond helpful. An all around amazing vacation.