Meliá Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 5359 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Only for families with kids.

    Reviewed by karinaurzua() on Jan 22, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have mix feelings regarding my stay at this hotel and here is why. The hotel is dated but nice, the check in and check out was super easy and fast, the lady at the front desk was really nice and helpful. The staff is amazing they are friendly and always willing to help, except for one of the guys serving drinks at the pool bar, he was never around, since he was too busy chit chatting while his coworker was running around trying to help guest and when he was around he looked bothered whenever you asked him for a drink. The night shows are really good but if your not interested you can walk to the marina and you'll find something to do. Now the bad side. Most of the food was terrible, repetitive and bland. Drinks were mostly ice with zero alcohol(no big deal since I'm not a heavy drinker, but still). My room didn't have blackout curtains which made sleeping almost impossible. Bathing suits aren't enforced so people will get into the pool with regular t-shirts which is unsanitary. I understand that the focus of this hotel is on families,but there is not a single space for adults where you can relax. The main pool depth is really low so kids use it as their pool, most family orientated hotels have an adult only zone which I think is really nice. Unfortunately at this hotel even the lobby bar at 11p.m was full of kids running around and I get it I must be nice for mom and dad to have a drink while watching the kids, but the lobby bar should have hours restrictions for kids, so other guests without kids can enjoy a quiet evening. Overall this is a good place to stay if you have kids, otherwise I'll stay somewhere else.

    Was nice, but no VIP service with the suite

    Reviewed by Sarah T(Los Angeles, California) on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The room, hotel, and staff were great, but we did feel that we got all of the services advertised for the junior suite. We did not receive: VIP service, an evening amenity, bathrobe and slippers (COVID maybe? but wasn't even asked if we wanted them), aromatherapy, priority dinner reservations upon arrival (we were told we could not be accommodated because we needed to make reservations between 10-12, even though check in isn't until after that), or delivery of bill and express check-out form one day before departure. Experience was nice, but I would not say it was VIP. It would have also been nice to have a rundown of the hotel upon check in, including restaurant hours, daily activities, and shows. It was hard to get full, complied information.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-3

    Above and beyond - amazing experience

    Reviewed by luise531() on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Most of the time traveling with my son who has special needs, and his service dog, is challenging -to say the least ...last week was refreshing, the staff from the hotel worked not only to accommodate our needs, but really willing to help us enjoy our time without any hassle. It is great to see this happening and from our perspective see Melia taking the lead in the industry in Mexico (among service providers) in accommodating our needs. thank you thank you !

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    A million thanks!

    Reviewed by rominagR3250NO() on Jan 14, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    1000% recommended!! I can’t thank enough to all the staff Meliá Puerto Vallarta for their great service, they were empathic and accommodating with our special need son and his SERVICE DOG!! ????? . They took care of us at all times. Thanks Antonio and Maythe, you guys are the BEST!! Thanks for facilitating a great vacation for us!

    watch what you pay for

    Reviewed by Pat12379(Austin, Arkansas) on Jan 08, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I had booked through Priceline and it said "kids under 13 stay free if stay is in existing beds". When I got to the resort, I got charged $100 extra for my kid because they said only 2 people were on my invoice. Tried to sort this out and they said that the promotion was not active. I guess take a picture of this when you buy so they can't tell you otherwise. So what I saw was a figment of my imagination. So they don't honor what is posted. Other than this, the stay was alright.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-1