Now Amber Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5721 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Redemption granted

    Reviewed by Jajbryant() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This an update to a review left a few days ago where I noted the high pressure sales tactics upon check in for the chain’s vacation club as well as some disappointment with hotel dining options. Thankfully manager Juan Carlos contacted us during our stay and assured us that they had advised their staff and basically told them to lay off. He was eager to ensure our stay was satisfactory and I assured him that all other staff members we had encountered were very attentive and friendly. We enjoyed a FANTASTIC meal at Bordeaux next door at Secrets, which was six courses. Incredibly creamy tomato basil soup, outstanding beef filet and decadent chocolate soufflé. The chef and serving staff were friendly and professional. I did not update this review in exchange for any free services or upgrades and would recommend this property as a mid-level experience.

    Now Amber

    Reviewed by btedrow2() on Apr 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In the main dining area we were greeted by Fernando and Oliver who took extraordinary care of us throughout our entire week long visit. Awesome! We completed a city tour as well as toured old town San Sebastián and the rural areas. Very historic.

    First Day!

    Reviewed by awomanwhois(Richland, Washington) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Efren has made us feel like we are home!!!!! Looking forward to our week! I will catch you up with more details later!!! The weather is perfect the cleanliness is top notch. They are trying really hard to be safe!!!!

    amazing vacation

    Reviewed by jmcherveny(Battle Ground, Washington) on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We upgraded to a preferred room with a private jacuzzi. The staff was kind and helpful the food was perfect, the drinks were intoxicating and the facilities were top notch. Francisco at Capers is a magician. We had a vacation of a lifetime

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Early April trip to PV. Our stay at the Now Amber was totally enjoyable in EVERY regard.

    Reviewed by gofish06() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All of the hotel staff were extremely friendly and helpful. The poolside and beachfront activities including water aerobics, water biking, zumba, volleyball, kayaking, and water polo were a blast. I would specifically like to acknowledge the efforts of Omar, Chavalita, Elizabeth, Tony, and Jamie. These folks quickly became true Amigos to our family....awesome folks. I never travel for the cuisine, but the food in both the buffet and restaurants was all fantastic!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5