Grand Park Royal Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1335 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Awesome Surprise!!!

    Reviewed by Leo D(Fort Worth, Texas) on Jul 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We visited this hotel during second week of July. Dad, Mom, Grandma and 18 yr old daughter. The service by everyone at the hotel is unmatched. The food is good, the restaurant selection is good, room service is fantastic, rooms are extremely clean and air conditioning is great. The views are phenomenal. The location and the beach are fantastic. Secluded, but not too far. Drinks are made to your like. Alcohol is about 35 to 38% average, but good taste and brand names. Make sure to specify what you want. Entertainment needs improvement, no shows or specials activities to keep the family entertained. Singers quit at 10:45 pm. Too early. The sports bar is loud and lacks the right ambience. Very cool and good TV’s though. Now be aware of septic odors that are common to these type of resorts. Sometimes it can be bad. The bad odor comes and goes. They should vent it over the building and not at ground level, this is especially bad at night. Special thanks to: Restaurant servers and chefs. Rodrigo, Orlando, Filberto, Salvador, Alfredo, Karen and Mago. They will do anything to make sure you are happy. Bars: Fernando, Giovani, Ángeles, Luis, Dilan, Armando. Supervisión is around, but could get more engaged. The minimum salary for service is about $6 a day, so understand that tips are well appreciated, they work very hard for it and don’t act like it is expected. We definitely will visit again. Well done Grand Park Royal Luxury. Ah, by the way nobody bothered us about time share talks or tours. Table the snorkeling tour to the Arcos, is well worth it. Have fun.

    Good hotel but their staff is their true gem.

    Reviewed by ST051674(Saint Louis, Missouri) on Jul 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The Grand Park Royal is a good hotel for the price, you can become part of a vacation club which the selling part is a little annoying but that can be avoided. There also not enough restaurants or at least enough choices to pick from in the restaurants. However, if you want first class service this is the place. The co-workers are phenomenal, especially Luis at the pool and Gonzalez in the Italian restaurant. Gonzalez provided amazing service.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Vacation in June

    Reviewed by Linoroyal() on Jul 01, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed here for 6 days and did not want to leave! Rooms all have great views along with breathtaking sunsets. Now the important part, the service... We frequented the bar located in the lobby both during the day and late at night. The bartender from the morning to afternoon named Jorge is 1 of the hardest and nicest working guys there always ready to serve you. One of our favorite things at night was to hang out with our family and listen to live music located in the bar near the lobby. Every night we were greated and taken care of by Fernando and Ivette who went out of there way to make sure we were always doing ok! The three of them were like family to us by the end of our stay and we thank them from the bottom of our hearts! The beach is conveniently located just walking distance from the pool and bar and the ocean water was amazing, it seemed much nicer than the areas near Downtown Malecon area! Lots of restaurants to choose from with our favorite being the Buffet. Thanks again to the staff for making our trip amazing!

    Guest Service

    Reviewed by DanBam21() on Jun 24, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I loved the resort but I absolutely loved the workers there. Two of them being Ivette and Mario from the lobby bar! They were awesome and super attentive! Thank you for making my vacation enjoyable. I will try to go back and visit soon!

    Very nice resort

    Reviewed by ANDYB4980(Sanford, Florida) on Jun 19, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort just became a Royal Holiday resort last December and they did a great job updating the hotel. Small but cozy. Typical service we expect from Royal Holiday. Private setting and away from downtown, but easy to get back to city if desired. Private beach setting for the hotel. Great staff. We will be back again.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-4

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