Hard Rock Hotel Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 6817 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Staff!

    Reviewed by T5785NVmariag() on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We initially booked the hotel for one week, but ended up extending an additional 2 days because of how much we loved the hotel and the staff! We stayed in the presidential suite and had Gerardo, Francisco, Paco and Uri as our concierges. They took care of everything from reserving our dinner locations to reserving front row seats to the shows! They were absolutely amazing. One of the greatest things about this hotel is the service. Whether you’re sitting at dinner, by the pool, or just by the bar getting a drink, all the workers treated you so well and went above and beyond to meet your needs. We are absolutely grateful to all the staff there!

    Experience

    Reviewed by jhavrilla981() on Sep 09, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a welcoming experience as we did last time by Uri, Gerardo, & Paco. Amazing experience to come back to where we were married. Staff was great and amazing dinner on the beach helped by Samuel. Definitely coming back in January as we purchased the legendary package. Highly recommend upgrading to a butler package. The guys are amazing.

    Covid vacation

    Reviewed by mletney(Salem, Oregon) on Sep 07, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a great vacation! Everyone was very friendly! The facilities were so clean and all employees wore masks at all times! It’s different vacationing through a pandemic, but Hard Rock was on point! They still made the pool so fun with activities and the waitress at the pool was on point! All the restaurants were very good! Not many crowds and very relaxing! Thank you Hard Rock!

    Birthday get away

    Reviewed by maryhQ9773TZ(Orlando, Florida) on Aug 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I loved this hotel. The room was comfortable and clean and the food was good for an all inclusive resort. I felt very safe during Covid except I would have liked to have seen the mask protocol enforced more. There were times when people were in the lobby and no one approached them to ask that they put their mask on. I will return definitely next year. Thank you for a friendly visit. I’d like to compliment the staff on their outstanding hospitality

    Wonderful Hard Rock Experience

    Reviewed by CampbellVaca() on Aug 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from a birthday celebration with a group of 6. The Hard Rock Vallarta staff really made our stay an amazing experience. We were nervous traveling in the COVID-19 environment, but were pleasantly surprised with the handling of employee and guest safety. We really felt that the protocols were established and followed. Though some services and food/beverage selections limited or altered was a bit disappointing. Our Butler group of Francisco, Uri & Gerardo were wonderful to help throughout our stay and they did a great job helping put on the party. Servers Diane, Samuel, Chico and Alikin were extremely attentive, sweet and wonderful. The entertainment was amazing! I especially enjoyed live perfomances by Three Circus. The drummer, Emmanuel, is extremely talented!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5