Iberostar Hacienda Dominicus

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10908 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Worst vacation in my life

    Reviewed by dongtres(Santiago, Chile) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We went for family vacations, 25 pax, for a week and we couldnt rest as described. there were construction just near the swimming pool. the noise was unbelievable, all day long, it was impossible to have a conversation or take a nap at the pool. the workers had no care about all the people walking arounds, one day a wood wall fall dow just a few centimeters of me. we went to talk with the person in charge and they just heard smile but didn't offer us a solution, a real solution, instead they sent us a bottle of rum and a t_shirt to our rooms, it doest compares to the money we spent and the vacations and rest that we could have. it is really unbelievable how they can offer rest and good vacation with that noise!!!! the room service was very slow, one day, our room wasn't clean at 19:00!!! one day the had no water in the bathrooms...NO WATER... for the toilets...all the morning without water... toilets at the pool were full of excrements and urine, indescriptible!!!!! we went to make them know it... but, no explanation again and just smile. At one of the restaurants near the pool, my wife went to heat my babys food, dressed with a large t-shirt that covered all properly parts, and one security man called Bienvenido, stopped her and in a no friendly way didn't let her pass. very raw and unrespectfull. At breakfast, my sister took a muffin and it had a piece of glass on it!!!! unbelievable again Now, we are having an eternal fight against the hotel and the tourism agency, no one wants to assume the responsibility and refund us our money.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-1

    Good and pleasure vacation

    Reviewed by Liliya368(New York City, New York) on Nov 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Room was clean.But my husband cough in the room-something give allergy. The best place is ocean-clean,new small table around resting place. Need some hook to hanger our bags.We were dissapointed that someone took our plastic bag with our staff from beach. Food was tasting good.Staff working perfect. Not decoration in the restaurant like was in previous years. Evening show start very late.During the day entertainment team was not active.And was boring during the day. Overall hotel is good and I recommend come here Thank you

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-3

    Value

    Value-4

    Truely amazing hotel, beach is great, pity for the construction work every day

    Reviewed by john r(Cergy, France) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We love Iberostar and this hotel is the best we ve been in. Its architecture is grand, we loved swimming in the sea along lots of colorful fishes. Our holidays were great. The bed and the room was delightfully huge. On the minus : the construction work every day near the swim pool (even once in the main restaurant at lunch time), the plumbing in the bathroom leaves to desire and the gym is outdated and hasn't got any airco. (next time, i ll take a huge plastic bottle of water !)

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Great as always with a few minor glitches

    Reviewed by Peter H(Whitmore Lake, Michigan) on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Normally we are extremely happy with Iberostar and this hotel, we travel to the D.R. several times per year and have stayed in Iberostar hotels here and in Mexico over 25 times in the past. We loved this resort and decided to return again this year. We stayed in a newly renovated room (ocean view suite 4120). We stayed in the same room last year and had requested this specific room again. This year we were a bit disappointed with the new decor and in room service. Turn down service was spotty at best, last year it was great. Half of this trip there was no turn down. Toilet paper almost ran out several times and was not restocked. At check in the first day we requested only Presidente beer (6) in the fridge...no Budweiser since we were in the Dominican Republic!, after multiple requests they would still fill the fridge with 2 cheap watered down Budweiser and 2 Presidente light.....by the third request I even asked in Spanish, for 6 Presidente per day! ....still nothing! ....finely after 5 days and several requests to the front desk, concierge, maid and supervisor they corrected the problem... too little too late!. Not sure why this was so difficult to do, last year there was no issue, I requested once and the entire trip the fridge was full... we were happy! New renovations: the smaller rooms in our block that were renovated were beautiful, had great decorating and had Caribbean character!, this room cost a good deal more and had almost no good decorating done to it, very plain, not at all like the renovated rooms look like in the pictures. Quite disappointed, the old room last year had more character, now it felt like a hospital room, not an upgraded suite....Perhaps they were not finished with it yet? We also had only hot water for 3 days in the shower, no cold water (brand new shower)...it made showering quite a challenge, not sure why this was not inspected and addressed prior to Iberostar opening the room to guests after renovation. After several complaints it was fixed on the forth day. I was also not a fan of the new drinking water policy, all plastic bottles are now removed from the room, you have to fetch your own drinking water from the common area machine next to the ice maker.....seriously Iberostar?, this is a premium suite!, if you want to replace the bottles you should install a machine in the room so guests don't have to get up in the middle of the night and leave the room to fill the glass jar for their wives! This is a huge inconvenience as we found ourselves having to fill the bottles several times per day, if you pay extra for a suite, this should included in your room or enough should be supplied so that you don't run out when you are brushing your teeth! The hotel itself is undergoing major renovations, it will be beautiful when complete, the noise is minimal and did not bother us. We can't wait to see the finished product next year! I usually don't complain like this about Iberostar but there were some serious issues that management needs to address. The staff: All staff were courteous and hard working, the staff really makes this place special. it was great to see so many familiar faces still there too! Mamma Juana (the big muscle guy on the entertainment staff at the beach) was great, he remembered us from last year! , Jan the bartender was friendly, always greeting us with a smile...I talked with him every day, I felt as if I have known him for years! Andreuis cooked the best damn chicken in the buffet I have ever tasted! and my good friend Wilkin Antonio Diaz is the best Omelette maker in the Dominican Republic, 2 years running! He worked there last year and I was hoping that he would still be working there this year as I missed his Omelettes....I waited 1 year to have them again! ....He needs to be promoted to supervisor and teach his secrets to all the cooks! I attached his picture, If you go there please tip him well, he works hard and really deserves it! As disappointing as some aspects of the trip were this year the staff made the trip a special experience for us again. We still hold a special place in our heart for the Hacienda Dominicus and our amigos who work there, it was difficult to leave this place. Even though there were some issues this year with the room, this is still the best property in Dominicus...we will return again next year.... same place, same time, same room... and hopefully the same Omelette! ;)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-4

    Service

    Service-5

    Dominican vacation number 9

    Reviewed by Dmitrii I(Novouralsk, Russia) on Nov 04, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is our 9th trip to the Dominican Republic, before that we always chose hotels in Bavaro on the Atlantic coast and most often it was Iberostar Bavaro, but this year there is a renovation, so the choice fell on the Caribbean coast and the hotel Iberostar Hacienda Dominicus. The hotel has a well-kept area with ponds and various animals, flamingos, ducks,swans, turtles and peacocks.The hotel consists of several buildings, the buildings on one side are connected to each other, which allows you to get to the restaurant or reception dry in case of rain.The rooms are clean, everything works, we had a room overlooking the pool, housekeeping is good, there is a 24-hour room service. Restaurants.Mainly used the buffet, the beach restaurant during our visit was under renovation.For Breakfast the restaurant starts working at 7 a.m. if you come to the beginning,then get ready they will not ready the smoothie or you will have no choice during our stay never to open the restaurant was not fully ready,just started making smoothies and a full selection available around 7:30 in the morning,scrambled eggs you won't be able to cook as no stove is ready.Breakfast is served only soft drinks, compared with Iberostar Bavaro, there is also available champagne or Mimosa,this hotel doesn't have that. The food is quality but small selection of seafood, salted salmon every other day and only for dinner, shrimp were 3 times in 10 days stay.There was one dinner with a large selection of seafood, and this day just conducted a survey about the food.I love champagne and faced with the fact that one evening it was not at all, the other got only one glass.And so the choice of food is good,but compared to the Iberostar Bavaro a little easier.Well, I'm all about the food and about the food,the beach is quite large,a lot of places,the depth of the entrance to the sea is small,everything is clean.The beach also has its own bar in seeing the lighthouse, but the cocktails are there make very sweet, the best cocktails in the lobby bar.There is also a snack bar where you can have a snack.The pool is clean, plenty of space, lots of umbrellas.The territory is well thought out, absolutely everything is available to people with disabilities in wheelchairs.The staff is friendly, trying to help in everything.The overall impression of the holidays turned out good, I advise families with children, especially in winter, as the Caribbean sea is warmer and calmer than the ocean

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-4