BlueBay Grand Punta Cana

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 624 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great Staff and hotel! Juan Lappost is the best!

    Reviewed by makuzak() on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Definitely 5 star in the DR standards! Beautiful resort, very clean! All the staff was friendly and accommodating! We met Juan Lappost our first day at the Blue Wave restaurant for lunch. We ensured we visited every eatery he was working! He was funny and very helpful! He is the main reason we enjoyed our meals! Food was great, many choices to choose from! They had something for everyone! The excursions could be booked right at the hotel and offer a break in your vacation when you’re looking for some adventure! I definitely will be back! Room was great, AC was cold, beautiful patio balcony in our penthouse suite with our own jacuzzi tub on the deck! Only downfall was 4 flights of stairs with no elevator, but hey, you need to work off all that free food and booze with the inclusive package! We were never without our glass of wine at dinner or water and piña colada's at night! Entertainment was great, a fun activity every night! I won at Casino night in a silent auction for a buy one get spa package and I won at Shazam music trivia, I got a free excursion for me! Never bored at night! The beach bar was open till midnight with music and all the booze you could handle! Thank you, you treated us like family, we will see you very soon!

    Great Staff and Hotel

    Reviewed by W8767XManthonyk(Dominican Republic) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This has been amazing experience and vacation, the staff was amazing from the restaurants, cleaning staff, hotel management, to the bar tenders. The one that stood out the most was Mr. Lappost, he always took care of us and made sure we had what we needed always and was very generous. All the staff should mirror his efforts and work ethics making our stay memorable. The hotel was very nice and always clean no matter where you went. The staff is always working to keep it that way. I would definitely stay here again when I come back to the Dominican Republic. The country and their people always make it memorable to visit. God Bless their people for their hard work making the experience great!

    Family vacation

    Reviewed by Katty P() on Jul 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a family vacation. We enjoyed our trip. Our kids were very happy with the kids activities. Food was great in every restaurants. Pool excellent beach needs some more attention. Must of the Staff were very attractive and polite. Some others didn't look so happy, maybe you guys can handle that part because it is not good impression for customers. However we had a great time.

    the worse hotel I been in DR

    Reviewed by Carmen N() on Jul 08, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    TO start this hotel is advertised as a resort but it is not even close to it, My sister bought it as a 4.5 start resort, but it is not even 1 start, fist the service was terrible, we got there at 1pm, and it was 5pm when we got our room, which was very rude because they saw we had a baby and a person with special needs and they did not care about it. second there was no variety of food and whatever they had was salty and bad. the most stupid was that we asked for lemonade they did not have, we asked for orange juice they did not have, the beach smelled very bad, there was no music by pool. it looked like a cementary. one of my families asked for tequila they did not have, they have a restaurant by the beach which only had chip and hot dog. we ask for any sauce or chesse for the chips, and they did not have anything just the chips. it was ridiculous. the most important happened at night time, there was no toilet paper in the bathrooms we had, I called the front desk and their answer was "wait until the morning we do not have anybody right now." REALLY. Next day we canceled the reservation and left the hotel to rent another one, in other words to rent a REAL RESORT. Please this Hotel needs to be closed.....

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1

    Family vacation

    Reviewed by Explore476081() on Jul 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice place to relax and enjoy a family trip, we stayed in a three bedrooms condo style very clean and comfortable, the staff were very friendly and efficient especially the entertainment group, they have a buffet style restaurant open for the three meals as well a snack bar, I really enjoyed staying it was worth it. The only negative thing that I saw was one of the employee using drug on the site, it was a bad experienced for me and my family so I decided to asked one of the employee who the person was, for my surprised was the head of the team I think they called him Pepe, they shouldn’t have someone from the hotel using drug on the site it brings a bad image to the place.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX