Grand Palladium Punta Cana Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11419 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Mostly good but had problems that were not addressed and staff are slow to help.

    Reviewed by Hyfdetbj() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We found it to be a pretty nice resort, very big and lots of pools and restaurants. The baby club was nice but too hot inside so we didn't use it a lot. Our fridge was broken and never got fixed. Staff is slow when you call them to come help you, have to call multiple times and they still don't come for hours. These things didn't ruin the trip but were annoying.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-2

    Value

    Value-3

    Warm weather break from Chicago

    Reviewed by 515firask(France) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    People are very friendly, employees make all their effort to please the customers you can leave here expert in salsa, bachata, merenge Plus credit to Grace, Constantino, Eliana ?? Thank you very much for making it awesome

    Our time off

    Reviewed by stevenkT9484GI() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everithing was great my family and mi we are so happy was very good experince, we are sure we will back, the seevice was very good, the food very good becase we have many opcion, the service at the bar eveeything was amazing

    Security nightmare beware Room broken into staff leaving patio doors open to assist break ins into rooms

    Reviewed by abbydsmom(Ontario) on Dec 09, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    He hotel is not safe please do not go to this resort. We just returned from a family trip with 45 people. On our third night I walked my 21 year old niece back to her room and when we got there we could not get into the room as the key did not work. After getting help from the front Desk and waiting for maintenance for over an hour to show up and to scary maintenance workers on bikes coming to the door trying to get in with no success they discovered that the patio door was open and the room had been broken into. The hotel that evening at 10 o’clock moved the two young girls into a different room after my demands and said that they would be looking into what happened through through security Cameras the next day by 10 AM. The 10 AM time the next day turned into a four day ordeal that ruined many parts of her vacation.The video showed two black men breaking into the room and leaving the room while we were at the door trying to get in.What we discovered in the hotel refuses to acknowledge is that Either the Maid or the people filling up the bar We’re going into rooms and unlocking the patio doors so that the room could be broken into at a later time in the evening. We had multiple people in our group that would go into their rooms knowing their doors were locked on the patio to later find them unlocked but they discovered this through the day which is why they were likely not broken into. The hotel handle this horribly did not make us feel safe and refused for days to reimburse for the missing items.They only reimbursed for some of the stuff on the final evening after arguing with us and telling us know for over four days because I was going to tell every person that was at that hotel that they were not safe in the hotel was not doing anything about the Breakin. The other security issue that you may want to look for if you attend this hotel is that when you’re in your room most of the rooms we checked if the deadbolt was on while you were in the room and someone outside your room used a key card it’s still opened the door.So I made or anybody that has access to a key card could continue to get into your room when you were in there with the deadbolt on this was brought to the attention of the hotel. Many of us spent the week with do not disturb signs on our door not wanting anybody from the hotel into our rooms having to clean our own rooms and ask for towels and drinks to be brought to us in the hallways. If you’re looking for a safe resort don’t go to this one. I will give a shout out to the amazing bartenders at the poolside bar who made up for the lack of respect and consideration that the hotel customer service and managers had for their guest.

    Great Vacation, minor problems

    Reviewed by murphygpbiology(Hamilton, Canada) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Overall the place was great, minor issues regarding restocking of the minibar and waiting times for restaurants and shuttles but in general we had a great time. We were a family of 4 with two kids (11 and 5). If your kids love pools and the beach then this is the hotel for you. If they like kids activities in the kids centre though, the one here is not great for those ages.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5