Hyatt Zilara Cap Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1406 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Best resort I’ve ever been to!

    Reviewed by N5443TUcourtneyp(Punta Cana, Dominican Republic) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I can’t speak highly enough of the customer service at this resort. Just to name a few; Rancel was great at coordinating entertainment. He was very personable and always made sure we were having a good time. Ramon and Arturo were also very accommodating, and constantly checked on us to make sure we were being taken care of. The bartenders/waiters Boni, Emmanuel, Felipe, and Vianca were phenomenal. Eduardo was also great about checking in with us. The COVID precautions made us feel safe to travel, and the on-site free COVID testing was so convenient! I will most definitely be coming back to this resort. Not a single complaint. Everyone treated us like we were family, and looked forward to seeing and serving us each and every day we were there.

    Excellent holiday

    Reviewed by Colin Y() on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had a great time. The swimming pool was great, the restaurant were awesome, the animation team was also very cool, Arturo really took care of us and made us have a great time. We’re very thankful about everything, room service, the beautiful beach, everything was great. Thanks a lot and we would be back soon.

    THE MOST WONDERFUL VACATIONS I HAVE

    Reviewed by j0elh995(Jersey Shore, New Jersey) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel is a 5 star place. Everything there is perfect. The service, food, drinks, entertainment, rooms, beach and views and employees are awesome. I want to mention some wonderful people who work there, Darling the club Manager she make my vacations incredible and always make me happy, you are the best. Larissa the pool concierge, she always make me feel good there and you are awesome.Alfonsina the bartender for the club she is a sweet heart always checking if I need something and every each person who work in that área. At the shutters restaurant I want to said every one there is awesome, Anthony and Ulise so humbles and always bringing the best of themselves to make me feel special. The entertainment team awesome. Thanks there to Amado so nice person and always be present to make us enjoy the activities and the person who present the shows Edward Conteras thanks for all you service. The butlers services so special I want to thanks there to the manager Carlos Rosario, my butler Norberto thanks to always be there and the other butler Andrew thanks for you services. Kirsy the food and drink concierge thank you for all you attention and services. And all the team at the hotel. Everyone there work hard to make that place special. I recommend the hotel 100%. It’s a safe place to have a great time, be relax and enjoy yourself. All the people who work at the club so amazing persons. The bartender from the beach area Boni and Daniel thank you for always for take care of what we need. Security guys Wilkin, Roberto and Keitel thanks to always take care and check we are ok all the time. THANKS TO EVERY SINGLE PERSON WHO WORK IN HYATT ZILARA BECAUSE ALL OF YOU MY VACATIONS WAS SO SPECIAL. THE BEST HOTEL I HAVE BEEN.I WILL BE BACK SOON. IT IS A BEAUTIFUL HOTEL.

    The best Bday vacations I ever had ..

    Reviewed by IsaacJipo(Cherry Hill, New Jersey) on Mar 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    OMG ?? I just came from the most amazing vacations I ever had ... At this Gorgeous resort all inclusive facility Hyatt Zilara en Cap Cana , Punta Cana,DR ???? This place is just impressive.. from the beauty of each section lobby , the Rooms are so beautiful and clean , the restaurants have the highest quality of food I ever try on a resort .. the people is just so beautiful in personality and so hardwork people ... I don’t hve any complaints . This is literally paradise ... with Angels walking around and being for you 100% . The ocean, pools , bars ...there’s is so much to do and so many people to thanks to that make this experience so much better everyday... My bday was unforgettable...... I want to mention the names of so many amazing people in this place that touched my heart neither so much love and attention Darling- “Club Manager” . Sin ti esta experiencia hubiese sido otra... she’ll do anything to make sure you fell comfortable , safe , but more than anything important... thanks thanks thanks for so much ... “ you are the best “. This hotel have the best on this business... Darling Darling Darling ?? also from this department of club administration Ivette and Maytte are amazing and so so reliable... Security : Roberto “club pool” Wilking “beach Security “ “Kayton “ocean and pools guard “ increible humans really caring .. professionals . Bartenders: Alfonsina “club pool bar” the number 1 .... hands down one of the best I ever meet ... Also Dani and Boni “beach and pools bartenders” ... this guys are incredibly efficient fast and personalities are just great ... Butler : Norberto Cordero “Butler” for the first week of this experience and he is just so reliable every second he was needed,an amazing person , really great conversations and attention.... our Second was Andrew who came for the last few days but also really good guy and caring . ?? And there Manager Carlos Rosario who was everyday making sure his staff was taking care of us .. also him self Would do anything to make sure we were being serve properly. Entertainment: a big big thanks to Eduardo Contreras who maked me feel really special each time .. also for those amazing shows and presentations I know you guys work really heard to make all the magic happen also a really special person who stole my heart with his attention and friendship Silvio Amado wow wow what a cool guy .... also Arismendi Martínez ... and the whole entire entertainment team.... each show was better and better everytime.. All the restaurants are amazing but I found shutters one of the most appealing ones when it comes to my taste of food ... repeat I love each one of them ... 5 stars quality... I need to Mention some amazing people that will totally make my day from 100% to 200% of happiness Anthony waiter at Shutters this kid should hve some type of award as one of the best waiter at this entire facility and that a lot to said because everyone was so incredibly amazing ... but he have something really special also and not least Unice also waiter at Shutters ... this girl was so happy to see us everyday I love love everything about them ... and the restaurant manager Esmerli ... really professional and organize ... A huge thanks to Kirsy “Food and Beverage Concierge” and “Larisa club Pool concierge this two persons where always checking on me and being so generously attentive to us ... Dining in room was always on point and super super impressive their service packaging and timing thanks to Steven from AIR department for picking up anytime lol ... also Joseph and Adriano “ room service “ There’s so many more people that really was there for Us the whole entire time ... if there name are not here doesn’t mean anything.. I appreciate you all so much ..... thanks and see you soon .....

    Hyatt Zilara Cap Cana

    Reviewed by jdsm5203(Peoria, Illinois) on Mar 03, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I am going to rate the French Polynesia restaurant Brandos at this resort. I had dinner there on 2-March-2021. Food was excellent (compliments to the chef) and my waiter (Martin Jiminez) was simply outstanding. He was very attentive and made my dining experience a memorable one. I will go back during my remaining 4 days at the resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4