Lopesan Costa Bávaro Resort, Spa & Casino

The hotel it Self is really nice, its new, beach is Ok but a lot of local people swimming and walking around. The biggest let down is service, Nobody speaks english, everything is a problem for employees, they dont respect Anyone, half of the hotel is closed like candy shop, vine, pub And much more. They close swimming pool at 6 oclock?? biggest waist of money

I am going to start by telling you the good things about the hotel. The hotel is beautiful, the food is good in the specialty restaurants and in the buffet. The bad things: They have a service called Unique where you pay more for a "VIP service." Do not fall for that. That service is a sham. when you get to the hotel the beautiful big lobby is without AC, the room that I paid for even 1 hour later after the check-in time was not ready. There is no separate place for the Unique clients, everybody is with everybody. With this service, you have included the specialty restaurants and you can go to these restaurants, with or w/o reservation. Well, many of the times there were no reservations and when you tried to go w/o one, they will tell you no because you don't have a reservation. I was told they can not honor Unique because then the restaurant is going to be full of Unique clients and the other clients that are not unique will be mad. In any Hotel, you have a place where you can exchange the Beach towels, in this one no. You have to call for the towels to be exchanged, good luck having your towels change on time when you need them. The pool is a very big pool and as usual, the farthest bar is the one open. The closest one and more convenient close. There are only 1 or 2 servers working in the pool to serve drinks, good luck finding one. There were passing every 45 min to 1 hour. Meaning you have to chase your own drink regardless if you are Unique or not. Drinks in general low quality, even though they have a few brands( not premium) the final product in any drink was bad. The Hotel was in my opinion oversold with nationals which is fine with me, but the management thought that you can serve 300 people or 1000 with the same personnel, and half of the hotel close. There were lines in the buffet to eat. When I say lines, lines of 80 to 100 people because half of the buffet was close. The theater, casino, the escape room, the nightclub is close. MAny other places like the gym, sports bar, lobby, no AC. You can have a heatstroke in the gym. There were 3 blackouts during my stay. Either the hotel does not have a plant or they did not want to turn it on. Save your money go somewhere else where they appreciate more your money and time.

I love the customer service and accommodations all the staff is very nice and respectful The ground and decor are beautiful and the access to the pool and beach are great there’s alit of variety in the buffets and the 24 hour bar and snack area are a magnificent plus

Everything was perfect: hotel, room, service, food, entertainment! Beautiful place, the garden ist very big and full of green! The rooms have lot of space, very clean, hygiene is on the top! The food is so delicious and lot of options. Entertainment is top too! The best hotel ever!

Recent family trip with daughter and wife to the Lopesan Resort. From the time I arrived at the resort until the day I left, everyone from the Bellman to restaurant staff, pool staff, reception, bartenders, waiters, housekeepers, and Gym staff were kind ,friendly,helpful, and professional in the way we were treated. Everyday was enjoyable being greeted by smiles by the staff and all of them doing their best to make our vacation fun and enjoyable. The beauty and amenities of the resort speak for themselves.... 5 STAR!! The staff....6 STAR!!! Love you all!! Thanks for making my first stay awesome. Special thanks to Bernie Mac and your superiors at reception. You guys, are very professional, and do your job exceptionally well.. A special thanks also to Senel and the other gentlemen who manage the gym. You both were awesome in keeping the gym clean and making sure guests were welcome and that everyone kept masks on at all times in the gym. Great job guys!! Our stay exceeded our expectations. It's a new resort, recently opened and they are still fine tuning some things, but appears to be very well-managed so I'm sure they'll get those minor things taken care of very soon. Loved loved my stay and I love my Dominican people.!!!! Can't wait to stay there again. Hope to revisit in December ???????????