Breathless Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 3068 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Breathless Hotel Riviera Maya, Cancun-Puerto Morelos

    Reviewed by tanahm31(London, United Kingdom) on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Pros The rooms are modern and clean and the shower is incredible The pool and seating areas are nice and clean They offer yoga, fitness classes and diving; so some fun free activities available Cons Considering it is a 4 star resort... When we arrived no one showed us to our room to show us the different functionalities of the room so we figured this out ourselves When we arrived it was not offered as to whether we would like to be shown around the resort We purchased a room with an ocean view but our view was restricted, it was explained to us that it is because we didn’t book an ocean front view. This was not explained or offered on Expedia, so there are some miscommunications via third party suppliers, which they need to resolve All the lifts smell damp and when you enter the lift your glasses steam up Alcoholic beverages are all watered down There is no drinks service on the beach Room service is very slow, they say it takes 60 minutes, which is already a generous amount of time, but in fact it takes around 90 to 120 minutes with no communications of arrival time or an apology. We had to ring a number of times to try and locate our food and Carmen, Manager of Food and Beverages was very rude and unhelpful, saying “Do you want the food or what?” They have an issue with seaweed, the hotel needs to invest in better tools and more staff to help maintain this issue. After all the patrons are paying a lot, so although seaweed is down to nature, they could invest in better preventative measures You are not able to move the deck chairs because they said it ruins the aesthetics of the hotel.

    Sandra of the ETeam

    Reviewed by Adrian L() on Apr 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    When I first arrived Sandra was completely energized and hard working. She immediately came up to me and introduced herself to me because she knew that I just checked into the Resort and I didn't meet her the last time I was there in December and I was honored and privileged to meet her. She was a very passionate worker and definitely is 1 of the many reasons why I look forward to coming back to breathless Cancun very soon. She's such a well deserved employee with a great heart and passion that she makes sure that everyone is having fun and no one is bored and you can't find that in every person it's only found in the good people that God brought into this world and Sandra is for sure 1 of them and always will be.

    AMAZING!!!!

    Reviewed by R1230DOdaniels() on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Let me begin with, We have never been to the same resort twice. We knew how amazing the 1st time was we figured we would definitely have a great time. Never would we have expected that it would not just be better but it over exceeded our expectation so much that we are definitely returning. Again the E-team was PHENOMENAL!!!!. Forgive me if i spell the names wrong. Javy, Fredo, Miguel, Ulala, Daniel ( kukajo) LOL, Sandra, Lisa, Geo, Adriana, Moon, Angel at the bar and I know im missing so many more names. I would like to Than you all for the Amazing week and we look forward to returning. Keep up the great work. The Glo PArty was so much better this year! The shows amazing We love you guys!!!!!!

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    We’d go back again.

    Reviewed by jsbarring(Bethel Park, Pennsylvania) on Apr 14, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    It is a beautiful resort, the best ocean view we’ve seen yet, especially from the main bar. The food was good, not great. The bars could use stools with backs. The three pools were very nice. The staff was great, especially David Olivera, Alan Correra and Alberto Martinez. The grounds and bathrooms were clean and well kept. Entertainment was nice. It was not good that there was only one lounge at the swim up suites, since there are two people in the room. The seaweed did make the black useless for many days, but they were constantly cleaning it. Overall, it was a great trip and I would recommend it.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Terrific Property.

    Reviewed by thadams4(Lone Grove, Oklahoma) on Apr 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful beach when I was there last July. Service was exceptional. Loved the food, and I am very picky. Room was very ultra modern with cool lighting, privacy glass on the shower, and very large suite. My room was ocean view, in the south section of the property, but front door was toward the parking lot. Location was quiet and convenient to pools and restaurants.

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