Grand Palladium Colonial Resort & Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    What to expect (based on 7157 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Vacation

    Reviewed by frankpH4788HS(North Reading, Massachusetts) on Jan 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice resort, top shelf alcohol served at all bars, friendly wait staff, good food and many choices. I would definitely go back to this resort, I especially liked the live entertainment that was around the bars starting in the afternoon.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Alan made my trip to Grand Palladium!

    Reviewed by Tropicalholidays10() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have just returned from an amazing 14 day stay at the Grand Palladium White Sands from the UK. This is our 4th time at a grand palladium hotel and it did not disappoint. One reason we like the Grand Palladium chain is they have a great system in place for allergies and I have a nut allergy. Alan the maitre’d at La Hacienda in the colonial was outstanding he went above and beyond to make sure I felt safe and had lots of options to eat. He would get the food straight from the Kitchen so cross contamination wasn’t an issue. He made sure I didn’t miss out on all of the lovely food in the Buffett offering to have the chef make it fresh for me. On our last day he made sure I have something to eat before the flight even though the restaurant want open. If you have an allergy I would definitely recommend going to see Alan! It’s clear all the staff enjoy working with Alan, the restaurant is very well run and the food is great. We were always greeted with a smile. Maydali was attentive and friendly. Jeorge at the secrets adult pool was worth a visit. He was happy and friendly giving the pool a great atmosphere. The resort was well run and clean. We had a great time!

    Don’t do it!!!... unless it’s dirt cheap

    Reviewed by Zenlala() on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This place has a lot of potential but def not a place I would visit again. I paid Black Friday deal prices so I just tried to make the best of it. If I had paid full price I would be very upset. Here a couple reasons why... The biggest THE FOOD is absolutely terrible. An I’m not picky, simple wanted a little food to keep me alive and surviving all the drinking. The cheese they use... for pizza, cheese sticks etc was not even real. I mean every last thing I ate at this place was awful. Every restaurant was disgusting. We literally survived on bananas yogurt and rolls. Also BEWARE they have open bar “top shelf” liquor but after two days my ankles started swelling and I started feeling sick ?? in fact my stomach is still very upset now three days later. My friend got so sick he had to stay in bed for a whole day. Causing me to get our own bottle of liquor when I left for the excursion to akumal.Second the waiters and bartenders had very slick mouths. When they can understand you. I have never received so much attitude in my life. About everything that didn’t go their way. Or that made them work a LITTLE harder than the norm. The beach is beautiful however the ROCKS will def detour you from going in. Barley saw anyone get in and when they did they looked in agony. No entertainment... there is nothing special or great about this place. I had the most fun and best meal when I left we went on an excursion. I hate giving bad reviews but I have never been on vacation and wished to be back home.... until now!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-3

    Service

    Service-1

    Value

    Value-3

    Wedding 2020

    Reviewed by BarbB129(Kelowna, Canada) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have had an outstanding week in this most beautiful resort. If I had to say one not positive thing it would be that the beach is very full of rock and coral. Bring water shoes. Absolutely glorious resort. The wedding was just beautiful. Would love to return again and again.

    Very good hotel, nice pools, sweet animals :)

    Reviewed by Nadine121289(Allersberg, Germany) on Jan 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stay in grand palladium kantenah for 2 weeks. We had a great time there . The whole staff was very nice. We travelled with our two kids who are 3 and 6 years old. It was very wonderful for both of them in the kidsclub. Brenda, Yesenia, Kassandra, Maycu, Ariadna and Diana did a very good Job. They played games, went swimming ate together, make handcrafts and practiced dancing The hotel is very big , clean and they have a lot of activities. we will definitely come back