Dreams Riviera Cancun Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 9451 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Fabulous Experience

    Reviewed by Abbykins514() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family of 3 and I are here at the resort now. Our travel dates are Oct. 21st-28th. So far, this trip has been incredible! our servers Antonio and Israel have taken PHENOMENAL care of us poolside! Our drinks were never empty! Ask for either one of them, sit in their section, and they’ll make your poolside experience great! Alex from the entertainment staff is a blast to hang out with! I think my kids would spend all day every day with Fani if they could! They adore her! Thank you both! My 11 yr old son was enthralled by aqua Zumba with Gigi. This is definitely a vacation that they will never forget. The fire dancing show was an awesome experience! Having traveled many places throughout the Caribbean, this is definitely a family trip that we would love to repeat. We stayed in the preferred club, and had an ocean view. Room 1512. The room was great. It was always clean and our mini bar was restocked regularly. I think next time we come back, we will do a pool view ocean view family size preferred club with plunge pool. They do have connecting rooms here. The friends that we are traveling with have two queen beds in their room. We have a king bed, and they brought us a rollaway bed for my 11-year-old. It’s very nice for a rollaway. So far we have loved the drinks from the preferred club the best. Octavio makes an awesome margarita, and has some of the higher end liquor at his bar! We really liked Clever at the lobby bar. Never had an empty glass, and he remembered our names night 2 after only meeting us briefly on day 1. Very impressed with him. So far the food has been great. Steakhouse has been my least favorite, and the preferred breakfast and lunch have taken a very long time at that restaurant. Portofino and the Mexican restaurant were fantastic. Ask for Alfredo at the Mexican restaurant! Aristeo is our morning mimosa man! He’s the first smiling face we see when we come downstairs to put our towels down by the pool in the morning! The people definitely make this Awesome resort Even more spectacular!

    Wonderful trip once again

    Reviewed by benf525() on Oct 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed at Dreams Riviera several years ago and were excited to return. Once again we loved our stay. The staff were great, the beach was amazing. The two employees that worked the beach everyday and cleaned the seaweed were amazing and should get extra for their hard work. We stayed preferred and we definitely enjoyed the little upgrades. The evening live music in the main lobby were great. Food was amazing and it seemed very "covid clean" I do think that several more employees around the barefoot grill would be benifical to help out to make things runs quicker and be a little more helpful with guests. Overall every employee worked hard and I would definitely recommend this resort to anyone.

    Excellent Service

    Reviewed by janelvis() on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wow this have been the best experience ever, is my first time coming to this resort. Rooms, Pool, Beach, Customer service everything is on point. Amir and Tonali at the Hitmisu restaurant are really great! VIVA MEXICO ????

    Best Customer Service We Have Experienced at a Resort - HANDS DOWN!

    Reviewed by leahbI8744FW(Saint Louis Park, Minnesota) on Oct 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from an amazing vacation in Cancun - and the staff at Dream Riviera made it possible. The COVID practices were consistent and made our family feel very safe. The staff was AMAXING - specifically Gigi, Fannie and Alex (the amazing entertainment team), Luis and Santiago (at the Preferred bar) and Ernesto, Victor and Israel (who all made our day time pool experience outstanding). The food exceeded our expectations - the staff genuinely cared about our family having an amazing time and the the weather did not disappoint. I would recommend the preferred upgrade to give you access to reserving the cabanas - both beachside and poolside, as well as the access to the lounge. Every day we found ourselves wandering in for a snack - worth the $$. We cant wait to come back home! Thank you Dreams Riviera Cancun!

    Best Wedding of 2020

    Reviewed by 90_j_magana4() on Oct 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had our wedding at Dreams Riviera Maya and what makes this resort from others we’ve been to is the service. Absolutely, the resort is beautiful and has amazing amenities (do NOT miss out on the Spa), but every single one of their staff was friendly, courteous, and helpful. We can’t thank all of the servers, bartenders (Margarito, Jesus, Humberto, Clever, etc), and our Wedding Coordinator (Marissa) enough for how well they treated us. We literally can’t wait to go back next year for our anniversary. I’d say the only thing that could use improvement was the food. Most days it was amazing (steaks, seafood, breakfast) but a few times it was just okay. When it’s all inclusive though, I guess you can’t complain. Don’t snooze on the ice cream place they have next to the photography office.