El Dorado Seaside Palms reviews
6092 TripAdvisor reviews
Hotel experience
Jodie25027 on Mar 22, 2024
We are a group of 10, age ranging from 86 to 51. The weather has been in the mid 30's all week. Rained at night o e time. The service here is second to none. My husband lost his backpack with all our money and passports in it on the first day. The concierge and security did everything and more to help us find it. Turns out it was "misplaced" by someone in our group. Gabrielle in concierge was amazing. Alberto from.concierge was also amazing. Luanna from the entertainment team was so good with the afternoon games in the pool. Miguel was fantastic with getting us a Bali bed everyday with towels. He also has sunscreen you can use as well as books to read if you forget yours. The only negative is that the food is not 4 star in my opinion. It is really just average. The pools, swim outs and ocean are like bathwater. This resort is super clean and everyone is sooo friendly a d helpful. I would recommend this place.
Room for improvement
ChrisI769 (Gloucester, United Kingdom) on Mar 22, 2024
Nice setting, well kept grounds and rooms clean and tidy. Generally good food but access to restaurants is hit and miss. On our first week we had to book restaurants for the evening for the whole week and had limited options on times available. On the second week it was a free for all which resulted in long waits and not being able to eat when you wanted too. Breakfasts were a total farce. there were two restaurants with menu's and two buffet style. The buffet style ones were extremely poorly run with food running out and not being replaced in a timely fashion and lack of staff for drinks and clearing tables - not a great experience. The staff were lovely and friendly but expected tips for everything - not what you expect on an all inclusive holiday. The rooms, whilst clean and tidy, unfortunately always felt damp due to the air conditioning and resulted in shoes etc getting surface mould in the wardrobe. In conclusion, a lovely setting and well maintained hotel that lacks decent restaurant management and needs to update its air conditioning. Despite the negative comments above we enjoyed our trip but wouldn't return.
2nd visit always amazing
Kmurkin69 (Kansas City, Missouri) on Mar 21, 2024
This is out 2nd time staying at the el derado seaside suites in the ocean front pool swimout and it was absolutely amazing once again. The bartender at the pool bar alex was amazing and so nice and his drinks are amazing!! And the activity lady i believe lillian is her name made our stay as wonderful as the first time with her great activities and always smiling!! She is a blast to play volleyball with!!! We will for sure be coming back soon as we have fell in love with this resort
Honeymoon in paradise
sontai on Mar 20, 2024
Just finished our honeymoon here. Omg this place is lush! So beautiful and surreal! Beautiful views and beautiful hotel. We like a bit of quiet so we spent alot of the time either by the quiet pool or on the beach. Evenings in the sports bar playing pool and table tennis. If you want more of an atmosphere, then the other pools are for more lively. We did join in on a few tui activities also... corn hole, coconut painting and bracelet making. All included free. The reps were fantastic, especially Jesus and luis! They were really helpful and friendly. We mentioned that it was our honeymoon to Jesus and he arranged a lovely suprise for us in our room :) Food wise we struggled a bit due to my husband being vegan and most of the food being al a carte rather than big buffets. However, we found all of the staff accommodating in adapting food for him. Really going out of their way! Everyone was so friendly and helpful. We always managed to find a spot near the pool or on the private beach too...unlike most holidays we have been on. We also loved the jacuzzi bath in our room! Highly recommend!
Pictures of Palms #livingwithparkinsons#travelwithhelp
Jewel R (Saskatoon, Canada) on Mar 19, 2024
Just had a wonderful 7 days at seaside Palms. The vacation was fabulously organised through Sunwing and we enjoyed our stay and are now moving to the infinity honeymoon side for 14 days . Special thank you to Eduardo and his front desk team for above and beyond service ?????? also sending gratitude to Humberto for transferring us to the next part of our vacation .????????