Grand Bahia Principe Coba

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 15864 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Holidays

    Reviewed by joanambm() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was my second time in Bahia Principe Coba, and this one was even better then the first 7 years ago. All the staff were lovely, friendly and very concerned to satisfy all our requests. The food was one of the best parts of our stay specially the dinner in the Mediterraneo restaurant! The room was huge and very clean, as well as the balcony to just enjoy and read a book in late evening or just enjoy the sounds of the nature around. The beach was not that bad regarding to the “sargaço” in the water, it was actually pretty good and there’s always staff cleaning the water all times to make sure there’s the minimum sargaço in the water, and the temperature of the water was around 23/25 degrees all times. Thank you to Bahia Principe to be always an amazing place to stay in wonderful Mexico!

    VERY DISAPPOINTED!!

    Reviewed by DJHoneyflow() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I'm not sure how people rated this a 5 star perhaps they never went to one or have anything to relate it to? Here are the issues we faced: -3 hr check in wait time -Roof leaked in lobby rain was pouring down on tables and when we went to fancy restaurants for dinner -We were handed mosquito spray in fine dining restaurants-The Brazilian one (people were spraying at their tables where food was it was bad) -Need better roofs/insulation you are a multimillion $ company for goodness sakes! -Most didn't speak english hard to translate any problem -No A/C in theaters or comfortable seating (used wicker with no cushions I guess to save $) -Only allowed to choose 3 restaurants out of 10 they all looked the same and wanted to stick us in a tent with more mosquito's. -Lunch/Dinner same for 8 days straight lots of food but wasn't great. -No A/C at disco/club they turned it off to save $ -No music much people looked bored in lobby's at sports bar (no food just drinks in a massive sports bar and nachos) People started dancing to no music or bringing their own speaker for entertainment. -Beaches super rocky most stuck to pools. -They say 24hrs snack bar is open but it's not only open till 3am. -Last night found a massive roach in room running around -Some front desk people were rude and 90 min presentations they get upset if you don't purchase $30,000 for trips to their resort. Didnt listen to our concerns kept pushing a sale. I'm not one to complain for real but pay more and stick to the Rui's or Royalton's you get what you pay for I was sadly disappointed but made the best of it.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-2

    Great hotel

    Reviewed by Mcginney03(Kilmarnock, United Kingdom) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Just spent 2 weeks at this hotel and had a great time. Staff are friendly and can't do enough for you, buffet restaurant has a great selection and loads to choose from. There are 2 pools with pool bars and snack bars and 3 jacuzzi pools. We also went to the Japanese restaurant which was very nice and the Mexican restaurant. You can also use the facilities at the Tulum. The beach is excellent to which also has a bar close by. The rooms are spread out but you can get on the golf carts which run all day and stop at 3am. Would definitely go back

    Very hit and miss!!

    Reviewed by W5320NKhollys() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Where do I begin, overall the complex is lovely. There’s plenty of pools and bars. It’s made up of 4 hotels however you have to pay extra for 2 of them which is around $15pp per day!! Initially when we arrived it was quite quiet and relaxed until the Friday when the Mexicans come for a long weekend. They take over all the sunbeds not caring if your stuff is on them, trash the place by leaving food, cups and rubbish everywhere and go around in large groups to intimidate you. 10 adults and 6 children to 4 sunbeds waiting for you to move to sit on your bed and push you out. The rooms are a good size and clean. The Tv is a bit pointless though as there’s next to no English channels so be mindful when trying to entertain children in the room. The food is lovely, the a la cartes are a must. We also treated ourselves to the lobster at $65 and it was well worth it for 2. But food in the main buffet is just as good. There are lots of beautiful wild animals around the complex including lizards, iguanas and raccoons. This makes for lovely balcony views! The Tui reps unfortunately aren’t up to the standards we’ve had previously. Quite often not there at advertised times, unfriendly and not too helpful when you need something sorting. If I’m honest I’m not sure if I would revisit as I fell we could probably get more value for money elsewhere.

    Very good stay for 5 nights!

    Reviewed by Udai A() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First time in Mexico, and the experience was fantastic. Here's my review of this resort; Thumbs up - Great buffet, as they had different buffet themes everyday. Also the service in the buffet was fast and accurate. The bars next to the main pool, near the lobby and the beach were all great! Unlimited drinks was my favourite thing. The waterpark and the main pool were quite clean. Lots of beach chairs available, and the snack bar was quite handy in case you wanted to munch something while at the pool. The carts that took you around the entire resort is an essential service, and they've done a great job in handling the crowd. All activities have been posted in the lobby, I took a picture of it and kept it handy. The check-in was smooth. The room was spacious, location of the room was right next to the kids waterpark and the main pool which made it even better. A/C worked all days. My 2.5 yr old son loved the waterpark. Staff was very welcoming and friendly. Premium wifi was $9 USD per device, or else you have to come to the lobby to use free wifi. The entire facility was kept very-very clean and tidy. Requires Improvement - Since I was there for 5 nights, I was offered 2 A la carte dinners (you get 3 dinners if you stay 6-8 nights). The experience in the A la carte dinners was not great, requires massive improvement in all areas. The Mexican Cozumel A/C was not working and the staff did not seem to care. The menu was very limited also, hence you're forced to order from a very limited variety, and the taste was nowhere close to authentic Mexican food. The same goes with the Mediterranean (the A/C was working). Hence these two restaurants are giving a bad name to the ethnic food they're offering. The roof over the sitting area near the lobby needs massive improvement. One rain and half the area is all wet. The waiter service is great, but they must learn some very basic English words used inside a restaurant/kitchen. On Friday, the local Mexican crowd arrived, and that meant big line-ups at the buffet and bars. Hence arrive early for all the three meals. 4 out of 5 is my rating!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4