Generations Riviera Maya, by Karisma

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    6. Generations Riviera Maya, by Karisma review

    What to expect (based on 4371 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great time at Generations/Karisma in Riviera Maya/Cancun

    Reviewed by tinarev(Mineola, New York) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Had a WONDERFUL and relaxing week vacation while staying at Generations in Riviera Maya in Cancun! The accomodations, and service was outstanding - especially from Josselin (concierge), Eshter (Restaurant server) and Martha (pool server)! They really made our trip fantastic for our enter group! The facilities were super clean and very COVID-safe and the onsite Covid testing to come back into the US could not have been simpler. The FOOD was also fantastic at EVERY restaurant. We enjoyed this trip so much that we bought into the proper and are now Exotic Vacation Club "Ruby" members! We can't wait to go back! Highly recommend!

    Just so-so

    Reviewed by nsR8221LH() on Apr 03, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    A bit disappointed after reading so many positive reviews. A few days in and so far not a great experience. If you have teens with you, your options are pretty limited. They can’t go to the majority of the restaurants because they are on the adult side. We’re on a family vacation...I want to actually BE with my children. Being here a week, you get pretty sick of the same 3 restaurants. The included wine is absolutely gross. Every glass my party tried, red or white, tasted like it was corked. Heavy push to upsell you to buy a bottle of something better. The rooms are ‘ok’ and smell like a bit like mildew. The website advertises tennis courts as an amenity....guess what, they are on the adult side and teenagers can’t use them even though our kids play competitively. Why advertise it for the generations side if we can’t use them?!? At least disclose ahead of time it’s for adults only. The butler didn’t come find us until 1/2 way into day 2 so we were pretty clueless as to where to eat or go. We had no way of knowing how to contact her. I ended up booking almost every activity and spa treatment directly. They advertise the butler will reserve a beach bed for you. Nope, only for timeshare members. Once she found me another heavy push to buy a timeshare here-no thanks! Entertainment here is also sub-par compared to other all-inclusives. The only stand out positives were the waitstaff, especially Alfonso, the Lomas travel rep Isaias that booked our activities, and the food at the Palm restaurant was better than expected for an all inclusive.

    Wonderful stay. Activity crew was amazing!

    Reviewed by ryanhE1181TC() on Mar 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had three families with 6 kids ages 8-17 in our group and the resort did not disappoint. Food and service was great. The activity crew was amazing. They kept kids of all ages busy and treated the kids so well. Thank you Fernando, Sophia, Bruno and Jimmy for providing the games and entertainment for our whole family.

    Great family vacation - so fantastic

    Reviewed by paigec801(Aurora, Colorado) on Mar 29, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic vacation to this resort. The staff was by far the best we have ever had. The rooms were gorgeous and always clean. The grounds were very well kept. The food was always really good, the room service was on point and the Wine restaurant was really yummy. Luna and Melissa our butlers were fantastic. They anticipated our every need and provided us with top notch service and fabulous customer service. By far the best butler we have had at a Karisma property and we are members. Josselin was also very helpful and always there to make our vacation even better. She was our exotic rep and was also very wonderful. The staff at the pool and beach were really great to, they would come over and get my 8 year old and ask her to play games or make sand castles which she was thrilled about. We loved it so much we have already booked another vacation there is July. Probably will book another one for next year as well. Again fabulous experience and I would highly recommend this resort to family's looking for a great experience and relaxing time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Review:)

    Reviewed by Q3482JOhannahh() on Mar 28, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I really liked everything, the food, the pool, the beach, I spent some time with the family and everything was amazing everything was super cute, I really liked it, the rooms are incredible and very comfortable. Fernando attended us! :))))