Now Sapphire Riviera Cancun

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 10435 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Favorite Hotel

    Reviewed by Budrep31(Washington, Missouri) on Sep 26, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I had the best vacation! We stayed in a new swim out room and it was amazing... I will always book this room. We loved all of our bartenders and servers....Cesar, Jose, Cristell, Jesus all took great care of us! We loved Ricardo at Lemon Grass. Everyone from check in to check out was fabulous. This was my second stay here and it will be my forever hotel. I have already decided to spend my 60th birthday here with my family and friends. Thank you to all for a great experience.

    Best Vacation Ever

    Reviewed by Jaelblu() on Sep 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Now amenities and staff more than exceeded expectations. I thank everyone from the hotel staff. The entertainment team was the best. Thank you Katherine, Omar,Luigi,Alex, Julio, Naomi, and Gabo. Thank you to the management for making my stay special. Thanks Jennifer

    Great all around

    Reviewed by FamilyMkmkd() on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Our family of 3 (our son is 3.5 years old) came here for 1 week and had a swim out king suite. Overall it was a great stay. The room was just as described with beautiful view of the ocean while in your semi-private pool, and the staff is great. Some of them were absolutely amazing and I want to make sure we give them a special note: - Cindy at the Explorer kids is great and was amazing to our son (Gavin). He was always happy to return, which indicated he had a great time everytime! - Katherine at the Entertainment team is the absolute best! She has so much energy and is great at her job. She also remembered our names from the first day and always tried to engage us throughout the day, huge props to her for always being upbeat and happy! - Abigail at Adventure photos, she took photos of us and we were only planning on buying a couple. She did such an amazing job we couldn't decide and ended up getting 12! She was great! - Christell and Jesus at the bar by our swim out pool were also great, were always on point with our drinks and always very nice! - Victor was our breakfast server and was awesome. He engaged with our son which made him very happy! Overall the whole stay was amazing. Our favorite food was definitely Lemon grass, hands down. We were very happy we chose the swim out room!

    Amazing Resort!

    Reviewed by JamesFrazier2020(North Richland Hills, Texas) on Sep 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I decided to do a last minute vacation to Cancun. Staying at this resort was exactly what we needed. Upon arrival we were given hand sanitizer and asked to step on a disinfecting mat. We were taken to the Preferred Club Lounge for our check in experience. After check in, we were escorted around the property by Claudia (I think?) where she explained restaurant locations, the bars, etc. It was a great experience and made us feel welcomed. Spend the money for the Preferred Club, it's well worth it! Go see Gabriel, he'll take care of you during breakfast/lunch. Most of our vacation was spent sitting on the beach, drinking at the pool bar/lobby bar, all of which were amazing. Carlos, Roberto, Jamie and Diego really made the difference with their service. If you want to go out for lunch, talk to Luis at the main lobby concierge. He can set you up with a taxi service to Puerto Morelos. The shopping district is mostly trinkets and touristy stuff, the restaurants are really good. One of the best parts of the entire resort is the entertainment staff. The work the property from morning until night, hosting all of the activities from morning zumba classes to night time karaoke. They all have non-stop energy and really keep a positive vibe going the entire time. They have a passion for what they do, and it really shows. Karly, Katherine, Julio, Omar and Luigi make each day fun and exciting. All of the staff was wearing a mask and had hand sanitizer available before we even asked. The entire property is spotless and you can tell that the resort is taking care of it's guests.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Complely Spoiled!!

    Reviewed by sugarfoot900() on Sep 23, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Now Sapphire Riviera catered to every need. Plenty of different types of food restaurants; just ask for it and it is happily provided. The staff was very courteous and we're ninja like when it came to the room maintenance.