Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11851 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    This should not be called an “all inclusive resort”

    Reviewed by Anticaries27(Arlington, Virginia) on Mar 07, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We have been here for 2 days now and so far our experience is terrible. When we arrived after a very long trip we were told our suite has 2 double beds for my wife and I !! And if we want a king bed we have to upgrade to a Master suite and pay more which we said yes for because of course we don’t want to sleep in 2 separate beds. The gentleman who checked us in told us the room will be ready in 10-15 minutes by the time we grab a bite at the bar. We go to the bar and order a couple of quesadillas and wait for 45 mins and no food at a ready! We decided not wait any longer and just get to our room because we are exhausted. We go back to the front desk to tell us the room is not ready !!! We ask to talk to the manager who comes and apologize and let us know it will take another 20-30 mins !! Almost 2 hours from our arrival until we got into a room. The beach is divided into different “categories” for different “level guests” all close by bars and amenities are reserved for “club members” You have to pay more for cabanas on the beach and on the pool!! The beach itself is not clean at all and the water smells from all the seaweed. Finally, the food which by far is the worst worst food we ever had in all inclusive resort! First night we orders room service, they changed us $5 (plus tips of course) and the food came dry, and disgusting like it’s been sitting in the kitchen for days!! We had dinner at the Mole and it’s an absolute abysmal food you can have! So many upgrades on food types of the menus they want you to pay for it !! What kind of an all inclusive is that?

    Misael

    Reviewed by 699jackil() on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing dinner at the Market inside Paradisus playa del Carmen. Misael was amazing and attentive. It was my birthday and he made it memorable. We love this entire resort and now we will love it even more thanks to Misael!

    Great as always!!

    Reviewed by lindseyrae4455(Wisconsin) on Mar 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    What can I say, this is our 4th time at this resort and as always top notch. Was nervous due to Covid but the staff and resort go above and beyond the cleanliness and safety. Registration a breeze as well as the front desk staff very helpful and friendly. Stayed in Reserve adults side. One bedroom master suite. Perfection. The bed was super comfy and slept like rocks. Alfredo at the reserve adults pool was by far the best. He goes above and beyond in his job. He's a friendly face you don't want to miss. Daniel and Elias were the pool dudes and they set up our cabana every morning and checked on us throughout the day. Super friendly. Angel pool bartender was always on top of our drinks! Miseal at the Grill/Market best waiter ever. Funny and easy going. Vento was the best resturant this trip! Bana was great (hibachi). Sal was open when we went and was top notch as well. Very good. Least fave resturants was Fuego and Mole. Menu choices for Main course were slim and not stuff we would eat. Sorry. Went and had a couples massage and that was fantastic as always. We saw Suzie and she recognized us right away which always makes your vacation special. Guadalupe works under Suzie and she was very friendly and helpful as well! We went to beach few days but preferred pool this vacation. What else can I say.....you will definitely see us again for our 5th trip! Kuddos to all the staff at Paradisus Playa del Carmen.

    Best vacation!!!

    Reviewed by 35martaf(Los Angeles, California, United States) on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the hotel for 7 days and I wish we stayed longer. Hotel is super clean, food is amazing,Staff is super friendly and nice. Angel from the pool area, Sergio from the bar and Karina at the front desk were amazing. Super friendly and helpful. Carlos, DJ Hector thanks for everything!! You guys made our trip unforgettable!! We are definitely coming back soon!! Thank you!!

    Amazing Trip

    Reviewed by 860brittaniel() on Mar 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing stay at Paradisus Playa Del Carmen! It wasn’t at all crowded and the staff were so attentive. We felt completely safe and comfortable during our stay! We have met so many of the staff and they have all been so great and made every effort to make our stay relaxing. Our wait staff at The Market, especially Misael, was so helpful. I’m a vegetarian and they made sure I had a perfect meal! It was amazing! All of the restaurants were well spaced and had a great variety of food. This is our third trip to this resort over 10 years and we are looking forward to our 4th!